Benihana - Farmington Hills, MI

Review summary

1. m

   melissa

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Finally staff. No complaints. We went for my son’s 20th birthday and had a great time. Ifs it loud but that’s the nature of the hibachi grill experience.
   

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2. S

   Steve

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was attentive, food was very good, though seafood was a bit overcooked, and pricing seems to be getting a bit out of control.
   

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3. T

   Tina

   Detroit

   22 reviews

   1.0

   22 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Reservation was at 630 and they didn’t seat us until almost 830. Was a birthday party that was sullied with delays. The food was salty and heavily peppered. I had to tell the cook several times less seasoning.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hey Tina, we're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. It's disappointing to hear that your party's special occasion was marred by the delay in service. We always aim to provide our guests with a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback and will definitely address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. S

   Satin

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was amazing and the food was good! Had a great time there!
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hello Satin, We're thrilled to hear that you had a great time at Benihana - Farmington Hills, MI! It's fantastic to know that you enjoyed our food and found our service to be amazing. We strive to provide our guests with an exceptional dining experience, and your feedback is a testament to our efforts. We look forward to serving you again soon. Best Regards, The Management Team
   

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5. B

   Brittany

   Detroit

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was good server was too busy so their was a lot of errors and things took a long time to get but once i finally received it everything was good.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hey Brittany, Thank you for taking the time to share your experience at Benihana - Farmington Hills, MI. We're glad to hear that you enjoyed the food. We're sorry to hear about the errors and the longer wait time you experienced. We strive to provide efficient service and your feedback helps us improve. We hope you'll give us another chance to provide a better experience. Best regards, The Management Team
   

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6. d

   dennis

   Detroit

   11 reviews

   1.0

   11 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Took my 5 grandchildren there for dinner which took from 6:16 to 8:30!! Afternoon waiting 20 minutes for the waitress to great us. Then after soup and salad waited 50 minutes for the chef to start preparing our food. After numerous complaints to the manager I was told their system had a glitch which caused the delay.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Thanks for the review, Dennis. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We understand how frustrating waiting can be and we apologize for the delay you experienced. We also regret that you felt our service did not meet your expectations. We assure you that we are working on improving our service times to provide a better dining experience. We appreciate your patience and understanding. We hope to have the opportunity to make it up to you in the future. Best regards, Benihana - Farmington Hills, MI Management Team
   

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7. T

   Tony

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and place to connect with my adult children
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Thanks for visiting us, Tony! We're thrilled to hear that you enjoyed the food and found our place to connect with your adult children. We understand that value is a concern and we appreciate your feedback. We're always working on improving our services and your feedback helps us do that. We hope to see you again soon at Benihana - Farmington Hills, MI.
   

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8. C

   Casey

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Portions smaller than normal, burnt food, slower service.
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Thanks for the review, Casey. We're sorry to hear that your experience at Benihana - Farmington Hills, MI did not meet your expectations. We understand your concerns about the portion sizes and the food being cooked to your preference. We're also sorry to hear about the slower service you received. We strive to provide excellent service and food, and we're disappointed when we don't meet those expectations. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide a better dining experience. The Management Team
   

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9. T

   Tiera

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect for date night. They ket us sit at the steakhouse just us two because thats where we wanted to sit and there weren’t any other people to sit.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Thanks for the feedback, Tiera! We're thrilled to hear that your date night at Benihana - Farmington Hills, MI was perfect. It's always our pleasure to accommodate our guests' preferences. We're glad you enjoyed the food and service. We appreciate your ratings and your understanding in choosing to sit together. We look forward to serving you again soon!
   

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10. H

    Herbert

    Detroit

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As usual, Service was excellent and food was fantastic!!
    

    Benihana - Farmington Hills, MIResponded 6 days ago

    Hey Herbert, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and found our service excellent. It's always a pleasure to serve you at Benihana - Farmington Hills, MI. We look forward to your next visit. Best Regards, The Management Team
    

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