Benihana - Farmington Hills, MI

Review summary

1. j

   jasmine

   VIP

   Detroit

   8 reviews

   3.0

   8 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I normally don’t write reviews like this. I’ve been a customer of Benihana for a very long time wouldn’t allow me to redeem my birthday coupon that they sent me with all these stipulations. My server would not honor my coupon  even though I have a December Christmas birthday 
   

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2. t

   tonya

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Today was probably the worst birthday I’ve ever had. The cook (Jose) tried to pick chicken out of my rice after I told him my rice was supposed to be veggie. He then proceeded to touch the grilled vegetables with the utensils that he touched the meat with after I told him I do not eat meat. I came home and threw that food away.
   

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3. A

   Anthony

   Detroit

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Overall I did not have a great meal or experience.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Hi Anthony, We're truly sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We strive to provide our guests with excellent food and service, and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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4. L

   Lynn

   Detroit

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was mostly great as always. I am super disappointed about the filet mignon though. It was chewy and didn’t have good flavor!!! The shrimp and scallops were great and the veggies and rice too. To pay over $200 for 3 people and have the steak almost not edible was crazy. My husbands steak was overcooked too. (But he ate his) When you see most of the steak left on the plate that says something. The chef and staff were very nice.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hey Lynn, We're glad to hear that you enjoyed the shrimp and scallops, veggies, and rice. We're sorry to hear about your filet mignon and the shrimp and scallops. We strive to provide our guests with flavorful and well-cooked dishes, and your feedback helps us improve. We're also sorry to hear about the steak not being up to your expectations. We appreciate your feedback and will use it to improve our menu. We're glad to hear that our staff was accommodating and we hope to serve you again soon. Best, The Management Team at Benihana - Farmington Hills, MI
   

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5. C

   Cassandra

   Detroit

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We go to Benihana a few times a year and this was the worst visit ever! We had a 7:15pm reservation and was told that they were about 20-30 minutes behind. Well we did not get seated until 8:05. Our server was terrible. He took for ever to get our drink orders, refills and to remove the dirty dishes from in front of us. At the end he disappeared all together and someone else came to cash us out. This was not a good night at all. And they looked understaffed. Our chef and good was the only thing good about this visit. I'm very disappointed.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hi Cassandra, We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We understand the frustration of waiting and the importance of timely service. Please know that we take your feedback seriously and will address these issues with our team. We're glad to hear that our chef made a positive impression, but we understand that this was not the overall experience. We hope to have the opportunity to serve you again in the future and provide a much better experience. Best Regards, The Management Team
   

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6. H

   Hana

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very good . I always go to this one it’s my favorite
   

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7. RV

   RVich

   Detroit

   42 reviews

   4.0

   42 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pros - server was great and attentive. Chef Jose was good. Food portions were plentiful. Cons: inspite of making reservation, we waited an hour to sit down. There were no benches inside to sit on while waiting. I would go more often but the entire seating, wait time, lack of planning is rather off putting.
   

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8. M

   Mary

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good morning my services for the last week at Benihana‘s Farmington Hills has been over the top. The manager Dan was excellent. I had a concern and he fixed it right away. There was a nice young man named Joseph at the bar. He was a pleasure answer a lot of my questions by just being nosy lol hey buddy Kayla was my server. Jose was my chef for that night but Andrew was excellent. I love him to pieces he’s funny. He’s very friendly. He goes over and beyond and all his tricks and training love Benihana’s Farmington Hills. Thank you guys forever customer
   

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9. M

   Marcia

   VIP

   Detroit

   5 reviews

   3.0

   5 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   My family and I have enjoyed Benihanas for over 15 years but the quality and value has plummeted over time. For starters, we had a reservation yet still was seated over 30 minutes past our reservation time. We were stuffed in like pack rats- restaurant was well over capacity, was loud and the experience wasn’t enjoyable. Food portions in the past were at least a half size larger. I received 4 small pieces of shrimp for my “appetizer” which came with the Benihana Trio. The only vegetables that came with it were a few pieces of zucchini and a handful of onion. We thought we’d give Benihana another go, after being disappointed several times before, but this seems to be the new norm. With several other hibachi restaurants to chose from in the area, we’ll take our business elsewhere. Such a shame.
   

   Benihana - Farmington Hills, MIResponded today

   Marcia, we truly appreciate your feedback and are sorry to hear about your recent experience. It’s disappointing to know we didn’t meet your expectations. We’re continuously working to improve our service and quality. Thank you for being a loyal customer for so long, and we hope you'll consider us again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. K

    Kyle

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Had a great meal. Team did a great job for a very busy New Yesrs Eve.
    

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