Benihana - Farmington Hills, MI

Benihana - Farmington Hills, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sierra

   Detroit14 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   I have had many great experiences at the Farmington Hilld Benihana. But this time was probably one of the worst, unfortunately. The server was EXTREMELY slow. It took forever to even get our drinks and for awhile she just disappeared. The cook knew my husband had a shellfish allergy and when he was giving the shrimp appetizer after I told him that I would get his, he still put them on his plate over his food!! I honestly could not believe that and from there my husbands appetite was ruined. We had a 630pm reservation and didn't walk out of there until well after 9pm. Definitely not the experience I had hoped for for my son's birthday celebration. Things have seemed to go downhill at this particular store and we may start going to a different location.
   

   Is this helpful?

2. C

   Cathey VIP

   Detroit18 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was very slow and our waitress was inefficient. Items were missed in our orders. Manager had to find our cook - since others tables seated after ours - had already been served. We were ONLY there because of the $30 birthday discount.
   

   Is this helpful?

3. G

   Gerard VIP

   Detroit1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Slow slow slow service , bathrooms were nasty , ordered white rice with dinner came way after food was done. Waited a long time for bill.
   

   Is this helpful?

4. D

   Douglas

   Detroit28 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to have celebratory dinner. Food was authentic and very tasty! Service was great.
   

   Is this helpful?

5. D

   David

   Detroit2 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   We LOVE Benihana. When the chef is properly trained it's amazing. UNFORTUNATELY, Benihana these days is "like a box a chocolates - you never know what you're gonna get". We went this week and unfortunately the chef was horrible...overcooked veggies, burnt chicken, very little seasoning or flavor in what should be the best fried rice in the world. The astronomical price is the same whether your chef is a master or someone that can barely crack an egg, and that is quite unfortunate.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Thanks for visiting us, David. We're truly sorry to hear that your recent experience at Benihana - Farmington Hills, MI didn't live up to your expectations. We pride ourselves on our chefs' culinary skills and it's disappointing to hear that we fell short this time. Your feedback about the quality of our food is valuable and will be taken into account as we strive to improve. We understand your concern about the pricing and we assure you that it's not reflective of our usual practices. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

6. D

   David

   Detroit2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Some one brought a dog into the restaurant and no one noticed
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Thanks for the feedback, David! We're thrilled to hear that you enjoyed your experience at Benihana - Farmington Hills, MI. We always aim to provide top-notch service and food, and it's great to hear that we hit the mark for you. We apologize if someone brought a dog into the restaurant without notification. We'll definitely take this into consideration to avoid such incidents in the future. We appreciate your understanding and look forward to serving you again soon!
   

   Is this helpful?

7. M

   Michael

   Detroit4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tasty food, good service/staff, nice “hibachi show”
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hi Michael, We're thrilled to hear that you enjoyed your experience at Benihana - Farmington Hills, MI! It's wonderful to know that our food and service met your expectations. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We're glad you appreciated our \"hibachi show\" as well. We look forward to welcoming you back soon. Best regards, The Management Team
   

   Is this helpful?

8. S

   Sheila

   Detroit3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We had an overall good experience..coming in service was a bit slow to be seated, and it was after 10pm, no one was there. However the food was delicious and our chef was great! We had the five course with collassal shrimp and the chicken! Super delish!
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Thanks for the review, Sheila! We're glad to hear you enjoyed the food and had a great experience at Benihana - Farmington Hills, MI. We apologize for the delay in service and the lack of staff during your visit. We're committed to improving our service to match the high standard we set. We're thrilled that you had a memorable experience and we look forward to serving you again soon!
   

   Is this helpful?

9. J

   Joanne

   Detroit21 reviews

   5.0

   Dined on 10 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent as usual.. Couldn't believe that because we were there at a slow time that we had the whole table and chef to ourselves. Couldn't ask for more personal service.
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Thanks for the feedback, Joanne! We're thrilled to hear that you enjoyed the food and found our service to be excellent. We always aim to provide a memorable dining experience for our guests. We apologize if your recent visit was a bit slower than usual and for any inconvenience caused. We'll take your comments into consideration as we continuously strive to improve our guest experience. We look forward to welcoming you back soon!
   

   Is this helpful?

10. D

    Dajon VIP

    Detroit17 reviews

    4.0

    Dined on 10 April 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Oscar was our chef.. He was amazing!! The food was also amazing and seasined very well... The only thing that I did not like is that for some reason the chefs do not fill the rice bowls up anymore.. It's like you are only getting 1/2 of a bowl and also the portion have gotten smaller...with all the price increases I don't think thats right.
    

    Benihana - Farmington Hills, MIResponded 7 days ago

    Hey Dajon, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an amazing experience with our chefs and enjoyed our food at Benihana - Farmington Hills, MI. We appreciate your comments about our chefs' portion sizes and pricing. We always strive to offer our guests the best dining experience and your feedback helps us to do just that. We hope to have the opportunity to serve you again and exceed your expectations. Best Regards, The Management Team
    

    Is this helpful?