Benihana - Farmington Hills, MI

Review summary

1. S

   Sara

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wasn’t a huge fan of the onion soup because it’s more just like broth. The salad is just bagged lettuce. Main course was delicious. Will go back to try the sushi .
   

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2. S

   Sharon

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress, hostess, & Papi, the cook, were very friendly and welcoming! They gave us superb service!
   

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3. M

   Meagan

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great meal as always. We go as a family with our two daughters, 7 and 8. Perfect atmosphere for them!
   

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4. R

   Rochelle

   Chicago

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The server wasn’t attentive she never came to clear the table even when it was brought to her attention she never cleared the bowls/plates. Never provided a refill I had to go get my own to go container. She was very neglectful.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Thanks for the feedback, Rochelle! We're sorry to hear about your recent experience at Benihana - Farmington Hills. It's disappointing to know that we didn't meet your expectations, especially in terms of service and attentiveness. We pride ourselves on providing excellent service and it seems we missed the mark during your visit. We will definitely take your feedback into account and strive to improve. We hope you'll give us another chance to make it right.
   

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5. M

   Marqueta

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   The chef was getting rather wild while cooking the food. The hot rice straight off the grill flew and landed on my left hand, leaving me with pain for the rest of the evening. He apologized and gave me a towel to wipe off the rice. I did let the restaurant manager know and wrote an “incident report” before leaving.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hello Marqueta! Thank you for taking the time to share your experience at Benihana - Farmington Hills. We sincerely apologize for the discomfort caused by the rice incident. We aim to provide a safe and enjoyable dining environment for all our guests, and we're sorry for falling short. We will address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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6. A

   Alexander

   Detroit

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food excellent atmosphere! Wonderful experience overall.
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Hey, Alexander! We're thrilled to hear that you had a great experience at Benihana - Farmington Hills! It's wonderful to know that our food and ambiance added to your overall experience. We always aim to provide the best for our guests and your feedback is truly appreciated. We hope to see you back soon for another wonderful dining experience! Best wishes, The Management Team
   

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7. t

   tracee

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Victor was great and super funny. The food was delicious, he didn’t take forever to cook either.
   

   Benihana - Farmington Hills, MIResponded on 21 November 2024

   Dear Tracee! Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Farmington Hills. It's wonderful to know that our team made you feel welcome and that you enjoyed the food and found our service to be excellent. We strive to provide a fun and memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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8. K

   Kerry

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steve was a phenomenal chef. My son’s birthday dinner was fabulous.
   

   Benihana - Farmington Hills, MIResponded on 19 November 2024

   Dear Kerry! Thanks for the feedback! We're thrilled to hear that you and your son enjoyed your birthday dinner at Benihana - Farmington Hills. It's wonderful to know that our team was able to provide you with a memorable dining experience. We always strive to provide exceptional service and it's great to hear that we hit the mark during your visit. We appreciate your high ratings and look forward to serving you again soon!
   

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9. C

   Charlene

   Denver

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   A mediocre experience at best. From terrible lighting to a chef who piled on the pepper to charging for club soda, Benihana is no longer an exciting or delicious experience. I grew up going to their restaurants in California and it was always fabulous. Now, living in Michigan, I decided to go after a day of shopping as we live two hours away and figured the kids would enjoy dinner with a show. I was wrong. No theatrics, little engagement, terrible food and a complete waste of time. Competitor hibachi restaurants are offering so much better, don’t waste your time with Benihana as they are no longer what they once were. Sad.
   

   Benihana - Farmington Hills, MIResponded on 20 November 2024

   Thanks for the feedback, Charlene! We're sorry to hear that your experience at Benihana - Farmington Hills didn't meet your expectations. We understand that our lighting, service, and food quality were not up to par. We take your comments to heart and will use them to improve our services. We're also sorry to hear that you and your children didn't find the show enjoyable. We always strive to provide an exciting and memorable dining experience and it's regrettable that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to turn your impression around.
   

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10. J

    Jason

    Detroit

    1 review

    4.0

    1 review

    Dined on 16 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Our chef Amar was great. Cooked everything well with lots of flavor. Service was pretty good, I was disappointed that the drink selection was minimum. No local drafts, very little beer choices. Online drink menu is not accurate. Overall it was a good experience.
    

    Benihana - Farmington Hills, MIResponded on 17 November 2024

    Hi, Jason! Thank you for taking the time to share your experience at Benihana - Farmington Hills. We're thrilled to hear that you enjoyed the flavor of our dishes and found our service to be great. We're sorry to hear that our drink selection didn't meet your expectations. We'll certainly take your feedback into consideration as we strive to improve our customer experience. We appreciate your feedback and hope to see you again soon!
    

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