Benihana - Farmington Hills, MI

Review summary

1. A

   Arin

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was amazing and very attentive, our waitress was alright we didn’t really see much of her.
   

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2. F

   Faris

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef was amazing and cooked the food very well. The waitstaff were always around to give us a refill or give us time to order something else too. Overall 10/10
   

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3. D

   Dawn

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was great. Soooooo crowded and loud. We were packed in and could t hear to talk.
   

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4. C

   Celica

   Detroit

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The show our Chef Anders put on was incredible. The kids were in awe and he definitely kept them entertained. We came on Christmas so even with a reservation we weren’t seated until about an hour later. That’s how busy it was. They have a surprising amount of seating at this location though. I’m sure that wouldn’t be an issue on a normal day. Food was of course fresh and delicious! We really enjoyed our Family Christmas outing
   

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5. R

   Rita

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Will was an excellent chef! Great Christmas dinner.
   

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6. J

   Jill

   Detroit

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful food. Every bite was delicious. I super appreciate they keep the menu consistent with just a few new items over time. The only thing that marred our evening was the WAIT. We were not seated until 7:20 for a 6:30 reservation. Our entire party was assembled and waiting by 6:20 so they can't use that as an excuse.
   

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7. R

   Richard

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super busy Christmas Eve and staff were amazing and kind through it all!
   

   • 

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hey Richard, thank you for taking the time to leave us this amazing review. We're thrilled to hear that despite being extremely busy, our team was able to provide exceptional service and it made your evening even more enjoyable. Your kind words mean a lot to us. We look forward to serving you again on your next visit. Best, Benihana - Farmington Hills, MI Management Team.
   

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8. R

   Rachel

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The chef didn’t seem to know what he was doing, cooked everything in the wrong order, didn’t do the volcano/train onion thing for my 2 year old niece. Gave us shrimp last. The rice was undercooked. The staff was too busy didn’t refill drinks, ask us if we needed anything, asked us who was paying the check but didn’t ask if we wanted desert. Will never go here for Christmas Eve again. He didn’t know that half the burners were off and how to turn them on. Gave my mom her chicken before any rice or vegetables and didn’t put on any seasoning or flavor just straight chicken.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Thanks for visiting us, Rachel. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the chef's lack of knowledge and the confusion about the burners. We also regret the issues with your food and the lack of attention from our staff. Your feedback is invaluable and we will certainly address these issues. We hope you'll give us another chance to provide the experience you deserve. Sincerely, The Management Team
   

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9. M

   Mary

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great starting with the manager the waiter and the chef I love the experience and the food
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Dear Mary, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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10. C

    Crystal

    Detroit

    1 review

    5.0

    1 review

    Dined on 21 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 2

    Food was great, I couldn’t enjoy my food because they had the air conditioning on full blast, I was freezing
    

    Benihana - Farmington Hills, MIResponded 6 days ago

    Hey Crystal, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed the food at Benihana - Farmington Hills. However, we're sorry to hear about the discomfort you experienced due to the excessive temperature. We understand how important it is to feel comfortable while dining and we will certainly take your feedback into consideration. We look forward to serving you again soon. Best wishes, The Management Team
    

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