Benihana - Farmington Hills, MI

Review summary

1. g

   gregory

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food and preparation show by chef was very good. Once our order was taken we didn’t see the waitress again until after dinner. We had dirty dishes and empty bottles and cans on our table and no one ever came by to take them away. Last year they gave the kids tall Benihana hats. They stopped doing that. It’s not as much fun as it used to be. And the service is not as good as it used to be.
   

   Benihana - Farmington Hills, MIResponded today

   Thanks for the review, Gregory! We're glad to hear that you enjoyed the food preparation and chef's show at Benihana - Farmington Hills. We apologize for the service issues you encountered during your visit. It's important to us that our guests are taken care of, and we regret that we fell short in this regard. We're continually working to improve our service and your feedback is valuable to us. We hope you'll give us another chance to make it up to you in the future. Best regards, Benihana - Farmington Hills Management Team
   

   Is this helpful?

   Report
2. J

   Jeremy

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The cook was really good as well.
   

   Benihana - Farmington Hills, MIResponded today

   Hello, Jeremy! Thank you for your wonderful review! We're thrilled to hear that you enjoyed our food and service. We strive to provide the best dining experience for our guests and it's always rewarding to hear when we've succeeded. We appreciate your feedback on the value and look forward to welcoming you back to Benihana - Farmington Hills soon. Best, The Management Team
   

   Is this helpful?

   Report
3. K

   Kevin

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The server was overwhelmed and rather incompetent. They seated us next to an Emergency Exit and air vent that were very cold and drafty. The chef was rather basic in his skill set, and the process was so slow that I literally saw other diners asleep waiting for service. Benihana is not what it used to be, but the sushi was excellent. The salmon was buttery, and the fillet steak also was tasty.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hey Kevin! We're really sorry to hear about your recent experience at Benihana - Farmington Hills. We take your feedback about the seating and service very seriously. We strive to provide a comfortable and enjoyable dining environment for all our guests, and it seems we fell short during your visit. We're glad to hear that you enjoyed the sushi and steak, but we understand that you were not satisfied with the rest of your meal. Your feedback is invaluable to us and we assure you that we'll address this issue to improve our service. We hope you'll give us another chance to provide you with the quality experience that we're known for. Best Regards, The Management Team
   

   Is this helpful?

   Report
4. B

   Blania

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My husband had the BENIHANA DELIGHT (shrimp & chicjen breast). I had the hibachi chicken. We both had chicken fried rice. Our food was delicious, however, due to other guests at our table with food allergies, their food was prepared/cooked first. We all got our rice at the same time, but due to the allergies, my husband was “starving” so he ate his rice before his shrimp & mushrooms were cooked.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hey Blania! We're delighted to hear that you and your husband enjoyed your Benihana experience at Benihana - Farmington Hills! It's great to know that you and your husband enjoyed our shrimp & chicjen breast and hibachi chicken. We're sorry for the delay in cooking your food due to the allergies of other guests. We appreciate your understanding and patience. Your feedback is valuable to us, and we will certainly work on this to ensure a better experience for all our guests in the future. We hope to see you again soon! Best, The Management Team
   

   Is this helpful?

   Report
5. E

   Elmer

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   For first-timers, sharing a table may seem strange, but after you get used to it, you may end up wtih some interesting conversation. The hibachi "show" is excellent, and the food is delicious.
   

   Benihana - Farmington Hills, MIResponded 3 days ago

   Hi Elmer! Thank you for taking the time to share your experience at Benihana - Farmington Hills. We're thrilled to hear that you enjoyed our hibachi show and found our food delicious. We understand that sharing a table with strangers can seem a bit unusual at first, but we're glad you've gotten used to it and found it to be a fun experience. We're always working on improving our service and value, and your feedback is invaluable to us. We hope to see you again soon and promise to keep up the good work. Best regards, The Management Team
   

   Is this helpful?

   Report
6. K

   Karisma

   Detroit

   1 review

   1.0

   1 review

   Dined on 10 December 2024

   1. Overall 1
   2. Food 5
   3. Service 4
   4. Ambience 1

   Food was good & server and cook was excellent; however, I ordered a carryout and it wasn’t cooked on the grill; I ordered kids hibachi chicken & shrimp but I received steak & chicken. I immediately called the restaurant to speak to a manager and never did. I was fwd to 4 people until I was placed on hold for over 20min I ended up hanging up
   

   • 

   Benihana - Farmington Hills, MIResponded 7 days ago

   Hi, Karisma! Thank you for taking the time to share your experience at Benihana - Farmington Hills. We're glad to hear that you enjoyed the food and found our service excellent. However, we're sorry to hear about the issues you encountered with your order. We understand how frustrating it can be to wait for your food and not receive it as expected. We also apologize for any confusion regarding the order. We strive to ensure all our dishes are cooked to our guests' preferences and it seems we missed the mark on this occasion. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again in the future and provide a more seamless experience. Best regards, The Management Team
   

   Is this helpful?

   Report
7. T

   Trish

   Detroit

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was terrific and very friendly! The chef was excellent and very entertaining. The food was delicious and plentiful. Always a great experience at Benihana in Farmington Hills, MI!
   

   Benihana - Farmington Hills, MIResponded 7 days ago

   Hey Trish, we're thrilled to hear that you had a great experience at Benihana - Farmington Hills! It's wonderful to know that our friendly staff, delicious food, and entertaining chef made your visit enjoyable. We're especially pleased that you found our portions plentiful and delicious. Your kind words mean a lot to us and we look forward to serving you again soon. Thank you for your high ratings!
   

   Is this helpful?

   Report
8. R

   Robert

   Detroit

   16 reviews

   3.0

   16 reviews

   Dined on 5 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our server was great. Unfortunately, our chef was not up to standard. He clearly needs to be trained. There was no show and my food was under seasoned and overcooked. Overall we had an underwhelming experience. We did enjoy our drinks and appetizers at the bar.
   

   Benihana - Farmington Hills, MIResponded on 9 December 2024

   Thanks for visiting us, Robert! We're glad to hear that you enjoyed our drinks and appetizers at the bar. We apologize if you felt your chef was not up to standard. We're always looking to improve and your feedback is invaluable in this regard. We hope you'll give us another chance to impress you with a better culinary experience in the future.
   

   Is this helpful?

   Report
9. C

   Charidy

   Detroit

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was the best! We had a perfect dinner with a picture for our memories
   

   Benihana - Farmington Hills, MIResponded on 9 December 2024

   Hey, thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that our service was up to the mark and that you enjoyed your dinner. We're sorry to hear that our food didn't quite hit the mark for you. We always strive to provide the best dining experience possible and your feedback helps us improve. We hope to see you again soon at Benihana - Farmington Hills, MI. - The Management Team
   

   Is this helpful?

   Report
10. D

    Douglas

    Detroit

    26 reviews

    5.0

    26 reviews

    Dined on 4 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great fresh food prepared at my table by Danny, great show man. Was a great birthday experience!
    

    Benihana - Farmington Hills, MIResponded on 9 December 2024

    Thanks for the feedback, Douglas! We're thrilled to hear that you had a great birthday experience at Benihana - Farmington Hills. It's wonderful to know that our fresh food and showman made your celebration memorable. We always strive to provide the best for our guests and your kind words are a testament to our efforts. We look forward to serving you again soon!
    

    Is this helpful?

    Report