Benihana - Fort Lauderdale, FL

Review summary

1. W

   Wendy

   Fort Lauderdale

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   The dining experience at Benihana's in Fort Lauderdale was horrible. My Wagyu ribeye steak was delicious, but we will never go back. So noisy, so loud, it was impossible to carry on a conversation. People screaming in laughter, workers banging and clangin knives. There was a lot of smoke, not only from the fires they lit but also from the cooking of the food. In my case, the smoke from the grill was voluminous and it blew directly into me, burning my eyes, forcing me to breathe it into my lungs, making an oily film over my glasses, getting into my freshly washed hair. Horrible! I was not able to wear my glasses while driving because they were so smudged by the oily film and when I got home, I had to shower to get the smell and smoke off of my body and out of my hair. I also had to wash every bit of clothing I was wearing to get the stench off. Never going back!
   

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2. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   The hostess was rude and mean to the chefs and guests.
   

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3. R

   Robert

   VIP

   Washington DC

   18 reviews

   1.0

   18 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Really disappointing expecting the “original” to be the best, not the worst. I’ll summarize the many failures: - 6:15 reservation, seated at 7:05 - zero interaction or “tricks” by the chef, just cooking (onion volcano, etc…) - forgot shrimp for one guest and forgot chicken for another. Took 20 minutes to resolve - waitress forgot drink orders, 30 minutes to see her and resolve - sauces were put out after most of the food was served And more… First time for most of party here…totally disappointed and turned off to go back to any Benihana again.
   

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4. S

   Steve

   Chicago

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Well. We were seated promptly and then our server Took our drink orders and then our food orders. Soup and salad came immediately. Then it Literally took almost An hour after That for the cook to show up and begin cooking. Part of our party left and we almost all left just before he shows up. Never had that happen before. We will never return to Benihana again. I has also become expensive.
   

   Benihana - Fort Lauderdale, FLResponded today

   Hello Steve, We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We understand how frustrating it can be to wait for service and have to turn away guests, especially when you're looking forward to a delicious meal. We also apologize for the delay in service you experienced. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

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5. OT

   OpenTable Diner

   Miami

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We have been going to this location since it opened. Last night was the worst experience we ever had . Server was horrific . No knowledge and missing for 40 plus minutes at a time Chef did nothing to entertain and could barely cut the meat and veggies. Birthday celebration and we had to remind server 5 times and she still came out at end for ice cream order and again had to remind. I spoke with front and they could careless at how our party was treated. Truly disappointed by the entire experience and management.
   

   Benihana - Fort Lauderdale, FLResponded today

   Thanks for the review. We're really sorry to hear about your recent experience at our Benihana - Fort Lauderdale, FL location. It's disappointing to hear that your party was not as enjoyable as it should have been. We understand that the service and the quality of food did not meet your expectations. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional experience you've come to expect from us.
   

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6. D

   Dafna

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always delicious and always a really fun time. This was our first time going when it wasn’t completely packed and it was delightful to have it a little quieter and less chaotic.
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Thanks for the review, Dafna! We're thrilled to hear that you had a great time at Benihana - Fort Lauderdale, FL. It's wonderful to know that the quieter atmosphere added to your enjoyable experience. We're always here to provide you with delicious food and a fun time, and we're glad we could maintain that high standard. We appreciate your feedback and look forward to serving you again soon.
   

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7. L

   Lloyd

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 3

   A complete miss, utterly disappointed the cook did nothing at all but cook the meal. He DID NOT set the tone NOR DID HE DO ANY TRICKS not one nothing and IT WAS MY DAUGHTER'S 20 birthday. I spoke to the manager who offer the most ridiculous insulting discount of $14 on a $200 bill what a disgusting shame. I have been there many times throughout the years shame shame shema on you. Be careful when you go as you may get a cook that trully offer nothing in the form of dinning experience.
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Dear Lloyd, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. G

   GG

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   A great place to celebrate my husband's birthday. Lots to observe between courses.
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Dear GG, we are thrilled to hear that you had such a fantastic experience at our restaurant. We always aim to provide delicious food and exceptional service, and we're glad that was reflected in your visit. Thank you for your kind words.
   

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9. J

   Jason

   Tampa

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good for a group lunch. Make sure to ask for the lunch menu. It's extremely discounted from the regular menu they place at your seat.
   

   Benihana - Fort Lauderdale, FLResponded 6 days ago

   Hey Jason, Thank you for choosing to dine at Benihana - Fort Lauderdale during your group lunch. We're thrilled to hear that you enjoyed our food and service, and found our lunch menu to be a great deal. We appreciate your feedback and will certainly take it into consideration as we continually strive to provide the best value to our guests. We look forward to serving you again soon. Best regards, The Management Team
   

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10. S

    Steve

    Fort Lauderdale

    17 reviews

    2.0

    17 reviews

    Dined on 17 December 2024

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    Went for my Birthday, our water Joe was great. The chef, if you want to call him that, was terrible. He spun an egg, wow. You go to Benihana for cooking experience. He did nothing but spin an egg. That all I have to say! Probably won't come back. We had been going there since you opened in the 70s. Disappointing!
    

    Benihana - Fort Lauderdale, FLResponded 7 days ago

    Hi Steve! Thank you for choosing Benihana - Fort Lauderdale for your birthday celebration. We're glad you enjoyed the service and the quality of our chef. However, we're sorry to hear that the overall experience was not up to the mark. Your feedback is valuable and we'll take it into consideration as we continually strive to improve our guests' experiences. We appreciate your patronage over the years and hope we can serve you again in the future. Best, The Management Team
    

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