Benihana - Fort Lauderdale, FL

Review summary

1. a

   angie

   VIP

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had 6:30pm Thursday night reservation for a party of 3, we arrived and had to wait 10 minutes which was not bad, we were seated for a the hibachi table. Our server did not greet us for another 15 minutes or so, when she arrived you could barely hear her talk, so mumbled her words. She took our drink order. Then disappeared for quite some time, brought our drinks, took our food order. It was not a crowded evening at all, maybe 8 tables were occupied. When she brought over our soup bowl, she placed on our dinner plate. Then the salad was brought out and again placed on our dinner plate. In our order two of us had the Specialty 6 course meal which included Green Tea, which was never mentioned or brought out. The cook was amazing, he started prepping the food, but then noticed he was placing the cooked food on our dinner plates that were holding the Soup and Salad that was brought over a serving tray. I said to someone walking by, if they can bring us new plates, becuase our server was no where to be seen. After eating, we all sat there for about 15 ish minutes and our server never came back. The other party at our table got up and walked to the front to request their check. Our meals included ice cream so we sat and wait. It was apparent that she was not coming back so we did the same. I had food left over food, so I needed a togo box. long story short, she was a horrible server. At the front when we requested our check she appeared, with her handle held device to check out. I mentioned to the Hostess the service was horrible, she asked why... i said LACK OF SERVICE. Not attentive at all, if it were a busy night then completely understanable... it was not.
   

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2. M

   Mark

   Fort Lauderdale

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Normally have a good time there, but this time it was not the best it could be. They seemed to have forgotten us and took over an hour for them to get our table going. The food which is typically ok seemed to have too much of butter or oil (not sure which), and left an after taste in my mouth. I will not be returning to this location
   

   Benihana - Fort Lauderdale, FLResponded 4 days ago

   Thanks for the feedback, Mark. We're truly sorry to hear about your less than satisfactory experience at Benihana - Fort Lauderdale, FL. We strive to provide top-notch service and delicious food to all our guests, and it seems we fell short this time. We apologize for the delay and the quality of food. We value your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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3. J

   James

   Indiana

   17 reviews

   3.0

   17 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We go for the food. The place hasn't been remodeled since it was built as far as I can tell and it shows. It is really noisy. Parking is provided which in Lauderdale is a blessing, you just tip the valet. The prices used to be a bargain, but now I'd say they are roughly fair, maybe a bit high.
   

   Benihana - Fort Lauderdale, FLResponded 4 days ago

   Hey James, Thank you for taking the time to share your feedback. We're glad to hear that you enjoy our food and appreciate the noise level at Benihana - Fort Lauderdale, FL. We understand your concerns about the atmosphere and the parking. We always strive to provide a comfortable and enjoyable dining experience for our guests. We'll certainly take your feedback into consideration as we continually work on improving. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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4. S

   Sonji

   Fort Lauderdale

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   It's a nice place to dine. It's not for the romantic and quiet spirit. Very family oriented.
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Thanks for the feedback, Sonji! We're glad to hear that you enjoyed your dining experience at Benihana - Fort Lauderdale, FL. We understand that it's not the quiet and romantic atmosphere we aim for, but we're glad you found our place family-oriented. We're always striving to provide a great experience for our guests and your feedback is invaluable to us. We hope to welcome you back soon.
   

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5. R

   Richard

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited two hours for our food, we barely got service getting our drinks 3 drinks in 2 hours. When the chef did come he argued with another guest almost right away then disappeared. Food itself was over done and disorganized we didn’t get half of what we were supposed to. Save your money go somewhere else
   

   Benihana - Fort Lauderdale, FLResponded on 22 February 2025

   Thanks for the feedback, Richard. We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's clear that we didn't meet your expectations, and for that, we apologize. We understand how frustrating it can be to wait for your meal and not get the service you expect. We also regret that the food didn't meet your taste. We assure you that this is not the standard we strive to provide. Your comments are valuable to us, and we will work on improving these areas. We hope you will give us another chance to provide a better dining experience.
   

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6. E

   Ellen

   VIP

   Washington DC

   36 reviews

   1.0

   36 reviews

   Dined on 19 February 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Kept us waiting for our 7pm table for a full half hour. Then once sat. Waited another 20 for chef. This seems to b benihanas MO. Everyone we talk to says they keep u waiting. A 7:30 pm turned into an 8:30. Too long
   

   Benihana - Fort Lauderdale, FLResponded on 20 February 2025

   Hey Ellen, we're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're committed to providing excellent service and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the quality dining experience we're known for. Best, The Management Team
   

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7. J

   Jeffrey

   Washington DC

   1 review

   1.0

   1 review

   Dined on 17 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I would not go to this Benihana. It is understaffed and not a great experience. It is definitely not family friendly. The food, when it came, was good (who doesn’t love fried rice)….We sat for an hour with 3 little kids before our food came. Also know for big groups there is a tip automatically included (no one mentioned this to me). I inadvertently added a 20% tip on top of the terrible service. The only bright spot was that our chef, Ricardo, was great.
   

   Benihana - Fort Lauderdale, FLResponded on 18 February 2025

   Hello Jeffrey, We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We understand that our service did not meet your expectations, especially with the wait time and the service charge. We also regret that the food did not live up to your expectations. We appreciate your feedback as it helps us identify areas where we can improve. We're glad to hear that you found our fried rice to be good and that you appreciated our chef's service. We hope you'll give us another chance in the future to show you the Benihana experience we're known for. Best regards, Benihana - Fort Lauderdale, FL Management Team
   

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8. C

   Cheryl

   Detroit

   18 reviews

   3.0

   18 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   The food is always tasty, but the noise level was through the roof.
   

   Benihana - Fort Lauderdale, FLResponded on 18 February 2025

   Thanks for the feedback, Cheryl. We're glad to hear that you enjoy our food at Benihana - Fort Lauderdale, FL. However, we're sorry to hear that the noise level was a concern for you. We're always working on improving the dining experience for our guests and your feedback is invaluable. We hope to see you again soon and promise a more comfortable and enjoyable experience. Best regards, Benihana - Fort Lauderdale, FL Management Team
   

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9. p

   paul

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 16 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Had 7:15 reservation didn’t get seated till Almost 8:42 Not even a hey I’m sorry but now I know why they have armed security there. Beni rolling in his grave I’m sorry
   

   Benihana - Fort Lauderdale, FLResponded on 17 February 2025

   Hey Paul, We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We understand how frustrating it can be to wait, especially when you have a reservation. We're sorry for the delay and any inconvenience it may have caused you. We also apologize for any confusion about our security arrangements. We assure you that we take security very seriously and we will review our processes to ensure better communication in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. t

    trish

    Fort Lauderdale

    7 reviews

    5.0

    7 reviews

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience as we went there for my husband birthday. Ambience was good and this location by far is my favorite. We were over looking the water which was very nice. The only thing I thought was not so great, I thought they would have done something nice for a birthday and nothing. But that’s ok, it still was good.
    

    Benihana - Fort Lauderdale, FLResponded on 17 February 2025

    Hello Trish, We're thrilled to hear that you had a great experience celebrating your husband's birthday at Benihana - Fort Lauderdale, FL! It's wonderful to know that you enjoyed the ambiance and our location, especially overlooking the water. We're sorry to hear that there was nothing in particular to mark the special occasion. We appreciate your feedback and will certainly take it into consideration for future celebrations. Thank you for choosing us for your husband's birthday and we hope to see you again soon! Best regards, The Management Team
    

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