Benihana - Houston - Downtown, TX

Review summary

1. a

   amberr

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They forgot to sing happy birthday to my mom.
   

   Benihana - Houston - Downtown, TXResponded 6 days ago

   Thanks for visiting us, Amber! We're so glad to hear that you had a great time at Benihana - Houston - Downtown and enjoyed our food. We apologize for the missed celebration of your mom's birthday - we'll make sure to take note of this for future celebrations. We're always aiming for perfection, and your feedback helps us do that. We hope to see you again soon!
   

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2. J

   Jennifer

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on 4 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No regular on drinks. Never got water asked for. Food was tasteless and did not get what was stated on menu. Very poor quality for price. Restaurant was dirty
   

   Benihana - Houston - Downtown, TXResponded on 5 December 2024

   Hey, Jennifer! We're really sorry to hear about your disappointing experience at our Benihana - Houston - Downtown location. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We understand that our service and food quality did not meet your expectations, and we sincerely apologize for that. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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3. M

   Maren

   VIP

   Houston

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Normally a very fun experience but the chef barely did any tricks. It was a mild and underwhelming moment.
   

   Benihana - Houston - Downtown, TXResponded on 2 December 2024

   Dear Maren, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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4. D

   Dana

   Houston

   27 reviews

   5.0

   27 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Tori and chef Betty were top notch! Saw to our every needs
   

   Benihana - Houston - Downtown, TXResponded on 30 November 2024

   Thanks for the feedback, Dana! We're thrilled to hear that our team was able to meet your every need. We take pride in our service and it's always rewarding to hear when we've done our best to accommodate our guests. We appreciate your high ratings and look forward to serving you again soon!
   

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5. M

   Magdi

   VIP

   Denver

   1 review

   1.0

   1 review

   Dined on 22 November 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service was great. The food was below average to be honest.
   

   Benihana - Houston - Downtown, TXResponded on 28 November 2024

   Hello, Magdi! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service. However, we're truly sorry to hear that our food did not meet your expectations. We strive to provide our guests with top-notch dishes and it seems we missed the mark this time. Your feedback is invaluable and will be taken into consideration as we continually work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Houston - Downtown
   

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6. B

   Belen

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jerry and Edgar are awesome! This location treats my family so well every time we go there. Food is always on point. Service is fantastic.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Hi, Belen! Thank you so much for your kind words! We're thrilled to hear that you and your family have consistently had a great experience at Benihana - Houston - Downtown. It's wonderful to know that you enjoy our food and service. We strive to provide our guests with a memorable dining experience and your feedback is a great motivation for us. We look forward to serving you again soon! Best wishes, The Management Team
   

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7. S

   Shane

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   First time going, good and service was good. Not a bad spot for dinner.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Dear Shane! Thanks for the feedback! We're thrilled to hear that you enjoyed your first visit to Benihana - Houston - Downtown. It's great to know that our service met your expectations and you found our spot good for dinner. We strive to provide a memorable experience for all our guests, and your review reaffirms the hard work we put in every day. We look forward to serving you again soon!
   

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8. C

   Cullen

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Food was great but the ambiance and value is not there.
   

   Benihana - Houston - Downtown, TXResponded on 19 November 2024

   Thanks for visiting us, Cullen! We're glad to hear that you enjoyed our food at Benihana - Houston - Downtown. However, we're sorry to hear that the ambiance and value did not meet your expectations. We always strive to provide the best experience for our guests and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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9. B

   Bellenthia

   Houston

   11 reviews

   5.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   THE GARAGE PARKING WAS VERY EASY TO ACCESS WE HAD A LOVELY TIME EATING, CHATTING AND CELEBRATING OUR FRIEND'S 60TH BIRTHDAY. OUR WAITRESS RAMSEY AND CHEF EDGAR (??) WERE BOTH VERY GOOD AT WHAT THEY DO. BOTH HAD GREAT DRINK AND FOOD RECOMMENDATIONS FOR US TO EXPLORE. FOR SURE WE WILL BE REFERRING YOUR RESTAURANT TO OTHER FRIENDS OF OURS!!! THEY VALIDATED OUR PARKING TICKET
   

   Benihana - Houston - Downtown, TXResponded on 12 November 2024

   Thanks for visiting us, Bellenthia We're thrilled to hear that you had a lovely time dining, chatting, and celebrating your friend's 60th birthday at Benihana - Houston - Downtown. It's great to know that our team made your experience enjoyable and that you appreciated their service. We're also glad you enjoyed our drink and food recommendations. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back to our restaurant in the future.
   

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10. C

    Charles

    Houston

    25 reviews

    3.0

    25 reviews

    Dined on 10 November 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    The prices have gone up but the food quality has not improved. It’s an ok meal but it’s getting to the point that it’s not worth the price.
    

    Benihana - Houston - Downtown, TXResponded on 11 November 2024

    Hi Charles! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our service, but we're sorry to hear that our prices and quality didn't meet your expectations this time around. We continuously strive to provide the best experience for our guests, and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better dining experience. Best Regards, The Management Team at Benihana - Houston - Downtown
    

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