Benihana - Las Colinas, TX

Review summary

1. M

   Madison

   VIP

   New Orleans

   8 reviews

   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Made a reservation and we were sat within a few minutes of arrival (yay). Once we were sat, it took unusually long for our server to greet us and get the experience started. We waited 1.5 hours at the table until the hibachi chef made his way to our table. We had to go to the bar to get drinks because our server was not around… We got the feeling she was kind of avoiding us due to the long wait for a hibachi chef. The manager was visibly walking around, but never came over to our table to communicate/apologize for the long wait. They did take 20% off the bill so kudos to them for doing something. Will never go back!
   

   Benihana - Las Colinas, TXResponded today

   Thanks for the feedback, Madison. We're sorry to hear about your experience at Benihana - Las Colinas. It's disheartening to know that our service did not meet your expectations and that you felt ignored by our team. We understand how frustrating it can be to wait for a hibachi chef, and we apologize for any inconvenience caused. We're glad you appreciated our offer to take off the bill, but we're sorry we couldn't make it up to you. We hope to have the opportunity to serve you again and provide a better experience.
   

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2. d

   darlene

   VIP

   Dallas

   57 reviews

   5.0

   57 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining treat for lunch. Greeted upon arrival snd seated after a brief wait. Braydon was our serve person snd was excellent. Personable and got all ou orders perfectly submitted. Promptly took drink orders..then food..kept things picked up and refilled. "Yankee" was our fab chef. He was great w interaction and showmanship. Few new surprise presentations at lunch and food cooked to perfection. He was fun and enjoyed his job. He was one if the best chef's ever. Another wonderful exp. At Benihanas. Thank you and we wish everyone Merry Christmas.
   

   Benihana - Las Colinas, TXResponded today

   Thanks for the review, Darlene! We're thrilled to hear that you enjoyed your lunch at Benihana - Las Colinas. It's wonderful to know that our team was attentive and that you had a great experience with our service and the food. We're glad you had a fun time with our chef and that he made your dining experience memorable. We look forward to welcoming you back for more memorable experiences. Merry Christmas!
   

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3. H

   Hjalmar

   VIP

   Dallas

   25 reviews

   5.0

   25 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Today was a great experience. Eileen was exceptional. Some of the best service I’ve had in a while. I come to this Benihana often.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the review, Hjalmar! We're thrilled to hear that you had a great experience with us at Benihana - Las Colinas. It's wonderful to know that our service consistently meets your expectations. We're always striving to provide the best dining experience for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon.
   

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4. G

   Gregory

   VIP

   Dallas

   107 reviews

   5.0

   107 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Having gone to Benihana for many years, our visits have declined in recent years due to poor service and intense cross-selling. Tonight was very different. The service was excellent, our chef was great, and the table was comfortable and over jammed with too many patrons. A very enjoyable experience.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Hi Gregory! Thank you so much for your kind words and for being a loyal Benihana's customer for many years. We're thrilled to hear that you had a great experience and that our service was up to the mark. We're sorry to hear that the past few visits didn't live up to your expectations, but we're glad to know that we've made some improvements. We hope to see you again soon for another enjoyable experience. Best regards, The Management Team
   

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5. M

   Mary

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was first time for some of our party!! Everyone loved it!!!
   

   Benihana - Las Colinas, TXResponded 5 days ago

   Hi, Mary! Thank you for choosing to dine with us at Benihana - Las Colinas! We're thrilled to hear that everyone loved their experience and that we were able to provide a memorable dining experience for your group. We appreciate your perfect ratings and look forward to serving you again soon! Best, The Management Team
   

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6. B

   Brittini

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. I could literally eat here everyday
   

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7. K

   Kimberly

   San Francisco

   12 reviews

   4.0

   12 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Always good, though the rice served was hard. As well as server barely checked up on us. IMO the show could’ve been better. Pretty repetitive imo
   

   Benihana - Las Colinas, TXResponded 6 days ago

   Thanks for the feedback, Kimberly! We're glad to hear that you've had consistently good experiences with us at Benihana - Las Colinas. We take pride in our food and service, and we're sorry to hear that the rice served didn't meet your expectations this time. We also appreciate your input on our service attentiveness. We'll certainly take your comments into consideration as we continually strive to improve our guests' experiences. We hope to see you again soon for a better show!
   

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8. OT

   OpenTable Diner

   Dallas

   8 reviews

   2.0

   8 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was fine, and cook was very entertaining. The waiter however was not adequate and we had problems with the bill as a result. Items were added to our bill but then not served to us.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Dear Guest! Thanks for visiting us at Benihana - Las Colinas. We're glad to hear that you enjoyed the food and found our chef entertaining. We're sorry to hear about the issues you experienced with the bill. It's our goal to provide excellent service to all our guests, and we regret that we fell short this time. We will certainly address this issue to prevent it from happening again in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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9. L

   Lori

   Greensboro

   16 reviews

   5.0

   16 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef and server were great! Food was excellent! We had to wait a little longer than our reservation time to be seated, but overall it was an awesome dining experience!
   

   Benihana - Las Colinas, TXResponded 7 days ago

   Thanks for the review, Lori! We're thrilled to hear that you and your family had a great dining experience at Benihana - Las Colinas. We always aim to deliver excellent food and service, and we're glad that we met your expectations. We apologize for the delay in seating due to our usual high volume, and we appreciate your understanding. We look forward to serving you again soon!
   

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10. C

    Caio

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great place for a special occasion! Will definitely return!
    

    Benihana - Las Colinas, TXResponded on 10 December 2024

    Hey, Caio! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time celebrating your special occasion at Benihana - Las Colinas. Your kind words about our food and service truly made our day. We strive to make every visit a memorable one and it's wonderful to know we hit the mark with you. We can't wait to welcome you back for another special occasion!
    

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