Benihana - Las Colinas, TX

Review summary

1. R

   RIchard

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Nadia and our waitress Ailyn did a wonderful job.
   

   Is this helpful?

   Report
2. M

   Matt

   Seattle

   20 reviews

   3.0

   20 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Was not very great compared to other Benihana’s I’ve been too. It was even my birthday tonight and no extra efforts from the staff.
   

   Benihana - Las Colinas, TXResponded 5 days ago

   Thanks for visiting us, Matt! We're sorry to hear that your recent experience at Benihana - Las Colinas didn't meet your expectations. We pride ourselves on delivering great service and it's disheartening to hear that we fell short on this occasion. We understand your special occasion was not celebrated to the fullest and we sincerely apologize for any inconvenience caused. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to welcome you back and make it up to you on your next visit. Best regards, The Management Team
   

   Is this helpful?

   Report
3. K

   Kelly

   Dallas

   20 reviews

   3.0

   20 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Waited almost an hour at the table before cooking started.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the review, Kelly! We're sorry to hear that you had to wait at the table for a while, but we're glad to hear that you enjoyed the food once it arrived. We strive to provide our guests with efficient service, and we apologize if we fell short during your visit. Your feedback is valuable to us and we will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon. Best, Benihana - Las Colinas Management Team
   

   Is this helpful?

   Report
4. S

   Sarai

   Dallas

   1 review

   3.0

   1 review

   Dined on 15 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was wonderful!! Price was high for the quality of food you get (I would get seafood or steak, the chicken was kind of meh) Lots of birthday celebrations the night we were there so it was very noisy and difficult to have any conversation at the table.
   

   Benihana - Las Colinas, TXResponded on 17 November 2024

   Hi, Sarai! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service and we're sorry to hear that you found the noise level to be high during your visit. We strive to provide a comfortable environment for all our guests, and we'll definitely take your feedback into account. We understand your concern about the pricing and we're always looking for ways to improve. We're happy to hear that you were celebrating a special occasion and we hope this added to your overall experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Las Colinas Management Team
   

   Is this helpful?

   Report
5. A

   AVALON

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never a dull moment at Benihana. Food quality is top notch ❤️❤️❤️❤️❤️
   

   Benihana - Las Colinas, TXResponded on 15 November 2024

   Dear Avalon! ❤️❤️❤️❤️❤️ Thanks for visiting us at Benihana - Las Colinas! We're thrilled to hear that you enjoyed the quality of our food and had a memorable dining experience. We always strive to provide top-notch service and it's great to know that we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon.❤️❤️❤️❤️❤️
   

   Is this helpful?

   Report
6. J

   Jason

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great place for large parties. Plenty of food. Recommend for fun.
   

   Benihana - Las Colinas, TXResponded on 14 November 2024

   Thanks for the review, Jason! We're thrilled to hear that you enjoyed your large parties at Benihana - Las Colinas. We're glad you found our place fun and enjoyed our food. We strive to provide an excellent experience for all our guests and your feedback is a testament to that. We look forward to welcoming you back for your next fun party. Best, The Management Team
   

   Is this helpful?

   Report
7. T

   Taz

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been to Benihana several times so I’m not sure what happened here last night but it was such terrible service. We were 5 people with two kids. The front desk asked us if we needed a high chair, kids menu etc. I said yes, but we were placed in a table with a family of 4 and it was very crowded. They did not have a high chair ready, I asked the guy who sat us once again for a high chair, he disappeared and never came back. My mom happened to see some down the hall and had to go grab one herself. We were already very very crowded. There was not a plate or utensils for our 5th member let alone space for her. When the waitress came to take drink orders we let her know we still needed our kids menus. When she came back with the drinks she didn’t not have the kids menus still and asked if we were ready to order. I had to interrupt her to ask her for the menus again bc how can we order if we don’t have the kids menus and she asked if we had told the front desk and I said yes. She proceeded to take the other family’s order, then came back after to drop off the menus. She never gave us straws for the kids drinks or even ours. The family next to us was VERY particular about their orders yet they got all of their stuff correct and on time. But could not get us simple menus or high chairs. It was such horrible service from start to finish, we figured this is expensive food for a family of 5 and we were not already enjoying the experience, we didn’t want to waste our money so we ended up leaving.
   

   Benihana - Las Colinas, TXResponded on 11 November 2024

   Hey Taz! Thanks for visiting us. We're truly sorry to hear about your recent experience at Benihana - Las Colinas. It's clear we fell short in providing the service we strive for. We understand how frustrating it can be to not have the necessary items at your disposal. We also apologize for the inconvenience caused by the crowded table. We will address these issues to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future.
   

   1 person found this helpful

   Report
8. OT

   OpenTable Diner

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious…. You could tell that the chef put his heart into the food he prepared!
   

   Benihana - Las Colinas, TXResponded on 17 November 2024

   Dear Guest! Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our food and found it to be delicious. We put our heart and soul into every dish, and it's great to know that you appreciated it. We look forward to serving you again soon. Best, Benihana - Las Colinas Management Team.
   

   Is this helpful?

   Report
9. C

   Crystal

   Dallas

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The wait staff was slow and an entire meal was forgotten. I had to ask for soup 4 times. The chef was excellent showman and food was good!!
   

   Benihana - Las Colinas, TXResponded on 11 November 2024

   Hello, Crystal! Thank you for taking the time to share your experience at Benihana - Las Colinas. We're glad to hear that you enjoyed our chef's showmanship and found our food to be good. However, we're sorry to hear about the wait service you encountered. We understand how frustrating it can be to wait for your food and it's certainly not our intention. We appreciate your patience and will address this issue with our team to ensure it doesn't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
10. J

    Juan

    Dallas

    1 review

    1.0

    1 review

    Dined on 7 November 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    Made reservations at 8 and didn't get a tabel till 8:30 and cook didn't come to are tabel till around 9:15 cook finish cook around 10ish cook was funny did like that the the waitress never checked on us and did go for my bday and she only asked the people next to us if we're they there for a reason so that sucked.didnt end up leaving till around 1030ish.
    

    Benihana - Las Colinas, TXResponded on 8 November 2024

    Hi, Juan! We're sorry to hear about your recent experience at Benihana - Las Colinas. We understand that waiting can be frustrating and we apologize for the inconvenience caused by the long wait time and the unavailability of your table. We also regret that you found our chef's performance to be unusual. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
    

    Is this helpful?

    Report