Benihana - Las Colinas, TX

Review summary

1. M

   Marco VIP

   Los Angeles27 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Still a Classic, But Hoping for a Refresh I’ve been coming to Benihana throughout 30 years, in different countries, and its name has always carried a strong sense of tradition in the world of Teppanyaki. I brought a group of friends for dinner, and the experience was overall enjoyable. The service was excellent—staff were warm, friendly, and truly made us feel welcome. The food was plentiful and of ok quality, and the chef’s performance was fun as always. That said, the ambiance felt a bit tired and didn’t quite reflect the rich heritage Benihana is known for. The space could definitely use some updates to bring back the magic and atmosphere of the past. I’ll be back to another Benihana location, hoping the brand continues to invest in its legacy.
   

   Is this helpful?

2. j

   jerry VIP

   Las Vegas12 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Nightmare, dirty, an hour late to get seated. No drinks not even water for 20 minutes at the table when I asked what was going on. I was told they had 325 reservations that night well you should be glad but you should have staff this trained or ready to go no entertainment from the chef forgot two items to give us had to ask for dessert that came with my meal the worst Benihana I’ve ever been to
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Thanks for visiting us, Jerry. We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. It's clear that we fell short of our usual standards, and for that, we sincerely apologize. We understand how frustrating it can be to wait for your table, have your orders prepared, and not receive the service you deserve. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

3. T

   Tatum VIP

   Dallas4 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   What a disappointment. Our order was wrong, our server never came back to refill our drinks. 2 hours with one glass of water is unacceptable. I had to go find someone to help us. I ordered collosal shrimp hibachi but got regular, I let it slide but it wasn’t what I ordered. My partner ordered splash and meadow with spicy vegetable rice, he got no rice at all and while the chef offered to make him some he declined and then had to ask for steamed white rice, at minimum that comes with the meal! This is becoming a pattern and it sucks.
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Hey Tatum, We're truly sorry for your experience at Benihana - Las Colinas, TX. We take pride in our food and service, and it's clear we fell short during your visit. We apologize for the mix-up with your orders and the lack of attention from our service team. We appreciate your feedback and assure you that we're taking your comments into consideration as we strive to improve. We hope for another chance to provide you with the exceptional dining experience we're known for. Best, The Management Team
   

   Is this helpful?

4. R

   Rach

   Dallas4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Overall the experience was not worth what we paid. The food was good but the service and ambiance is severely lacking.
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Hello Rach, We're truly sorry to hear that your experience at Benihana - Las Colinas, TX didn't meet your expectations. We strive to provide our guests with an enjoyable dining experience, and it's clear we fell short during your visit. We're glad to hear that you enjoyed our food, but we're disappointed to hear about your service and ambiance. We appreciate your feedback and will certainly take it into account as we continually work to improve our guests' experiences. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

5. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 3

   Everything was really good. Our server was very aggressive and she stunk very bad. 
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Dear Guest! Thanks for the feedback. We're glad to hear that you enjoyed your experience at Benihana - Las Colinas, TX. However, we're truly sorry to hear about your experience with our service. We aim to provide friendly and efficient service to all our guests, and we apologize if we fell short in this instance. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our service. Best regards, The Management Team
   

   Is this helpful?

6. S

   Sonia

   Little Rock4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was really good just as I expected it to be!
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for visiting us, Sonia! We're thrilled to hear that you enjoyed your experience at Benihana - Las Colinas, TX. It's always our goal to deliver great food and service, and we're glad we hit the mark for you. We appreciate your feedback on the value and we're always working to provide the best experience for our guests. We look forward to serving you again soon!
   

   Is this helpful?

7. OT

   OpenTable Diner VIP

   Dallas8 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The service this go around was terrible. I would blame management. You all were extremely short staffed. Reservation was at 730, Chef didn’t make it out until closer to 930. Chef Pedro was great. Table across from us sat after us and their actual server put their whole order in while we just got the manager to only take our drink order 30 minutes after being seated. Dinner took over three hours and was more of a draining experience versus a relaxed or enjoyable dinner experience.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. We understand that waiting can be frustrating and we apologize for the delay in service and the delay in taking your drink order. We also regret that you found your dinner experience less enjoyable than you'd hoped. We're glad to hear that our chef made a positive impression, but we're sorry that other aspects of your visit fell short. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide the relaxed dining experience you deserve. Best Regards, The Management Team
   

   Is this helpful?

8. t

   tonia

   Dallas2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Awful service! Table across from us seated 10 minutes after us, got soup salad & chef more than 10 minutes before us. Left 45 minutes to an hour before us. Reservations at 6:30. Left restaurant at 9:17. Took server more than 40 minutes to check us out. Our party of 5 & another party of 3. They were still sitting when we just threw enough money down to cover & leave a small tip. More than 3 hours for dinner. Unacceptable. No manager cares- they saw us sitting there for more than 30 minutes. Avoided eye contact with our table & never spoke with us or helped our server out. Drink refills only once. Never got actual paper receipt. That was the worst service/meal ever & by the way the restrooms were deplorable. Paper towels all over floor, trash full. Those managers should absolutely be fired!!! Spoke with host stand upon leaving cause they couldn’t find manager. Another waitress said she saw it all & served that table across from us & couldn’t believe we sat that long. Horrible. Absolutely horrible
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Hey Tonia, We're really sorry to hear about your experience at Benihana - Las Colinas, TX. We strive to provide excellent service and it seems we fell short during your visit. We apologize for the delay in seating and the lack of attention you received. We also acknowledge your feedback about the restrooms and we'll be sure to look into it. We appreciate your comments and assure you that we take your feedback seriously. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

9. J

   Johnatan

   Dallas1 review

   5.0

   Dined on 16 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   We had a good experience overall just a little slow on the food.
   

   Benihana - Las Colinas, TXResponded 7 days ago

   Dear Jonathan, Thank you for dining with us! We're glad to hear you had a good experience overall. We appreciate your patience and take your feedback about the food timing seriously. We’ll continue working to improve our service to ensure a smoother experience. We hope to welcome you back again soon!
   

   Is this helpful?

10. OT

    OpenTable Diner

    Dallas1 review

    1.0

    Dined on 16 March 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    We were seated 45 mins past our reservation time. The waitress gave terrible service and was ridiculously slow. Even when it was time to pay our tabs she kept leaving her machine at the table and walking away. Only thing that was good was the chef. No way we should’ve been at this place for 3 hrs. And I inhaled so much smoke I had an asthma attack. Ive been to most Benihanas is Dallas Tx and this one has the worst ventilation ever Yea I won’t be going back
    

    Benihana - Las Colinas, TXResponded on 17 March 2025

    Dear Guest, We’re deeply sorry for the disappointing experience you had at our restaurant. Waiting 45 minutes past your reservation, receiving slow and inattentive service, and dealing with poor ventilation are unacceptable, and we sincerely apologize for the frustration and discomfort this caused—especially your asthma attack. We appreciate your kind words about our chef and will share your feedback with the team. Your concerns about service and ventilation are being taken seriously, and we’ll work to address them immediately. We’re sorry to hear you won’t be returning, but we truly appreciate you sharing your experience.
    

    Is this helpful?