Benihana - Las Colinas, TX

Review summary

1. N

   Nico

   VIP

   Houston

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Just ok experience. Restaurant is dated and needs some maintenance and love. Our server was new and nice but the service was slow, they forgot one of the kids’ meals, and overcharged us after not applying a birthday certificate. He offered a gift card but we didn’t plan to come back and the manager was able to adjust. Despite forgetting the kids meal and only bringing it out after everyone was done, we were still charged for it. He initially said he was taking it off but then never did. Far from the kind of experience I expected with a $300 total for five people.
   

   Is this helpful?

   Report
2. S

   Susan

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation online. They seated us within 10 minutes. The service was awesome. The food was very tasty and awesome very entertaining. We go once a year to celebrate my birthday and our daughter‘s birthday.
   

   Is this helpful?

   Report
3. D

   Deandra

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I actually ate lunch on the quiet side instead of the hibachi side. The food was delicious , waitress was nice n it was peaceful n quiet
   

   Is this helpful?

   Report
4. S

   Stephanie

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience. Booked online for a birthday party of 10 people. Went on a Saturday night. They were busy. We were seated on time for our reservation. The Chef Lou made the time and Experience the Best.
   

   Is this helpful?

   Report
5. A

   Alexander

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my boyfriends birthday. And I planned his whole day, so it was very important to me that he enjoy his day. Every single staff member that I encountered were so kind and customer based. They attended to all of our needs, and the show was great! Jake was the absolute best! He was very friendly, he helped us with a lot of request with a smiling face and even took some really great pictures of us. He was completely Awesome! Somebody give this man a raise! lol Thanks team y’all really made it special and I wholeheartedly appreciate that! I definitely will be back to this location!
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

   Is this helpful?

   Report
6. J

   Jessica

   VIP

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Good food, good service, and nice timeline for a 5 course meal.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

   Is this helpful?

   Report
7. S

   Shellie

   Dallas

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went here to celebrate bday like we have been doing for at least 24 years (not always at this locstion). Was really disappointed in food, service and just overall experience. Food was bland and they now give smaller portions. Sad thing have to pay $7 extra for fried rice and bowl was not even full. Onions were not peeled/cooked properly. Once seated we had to wait for over 1 hrs for cook to come out to start cooking. Not sure if i will continue to come back for any more celebrating. Pricing has gotten ridiculous especially now for portion size.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
8. K

   Karen

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had reservation for 8 pm didn’t get seated until 8:45 pm. Ordered a Las Vegas Roll came out cold had to send it back for a fresh one. Server was not attentive to table did not bring out salad or come back to see if anyone needed anything. Chef came out at 9:30 pm food wasn’t ready until after 10 pm even though we had reservation. One of my worst encounter with Benihana at this location will be a while before I come back.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
   

   Is this helpful?

   Report
9. C

   Cori

   Dallas

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We made 5:00 reservations for Christmas Day, showed up a bit early to be able to check in. I am glad we did as we had to circle the parking lot for about 15 minutes before finding somewhere to park. Once we checked in, was told they were running a little behind. About 10 minutes past our reservation time, checked again at the front desk and was told it would probably be another 45 minutes as there were “quite a few tables ahead of us”. Once our table was finally ready - luckily only 30 minutes later, we were squished at a table clearly not meant to fit 9 people (my son couldn’t even move his chair close enough to the table to reach). We had to ask for another chair to accommodate all the people assigned to our table (I had already overheard the wait staff mention they were running out of chairs in the dining room). The food was delicious as usual, but felt like the “show” was definitely rushed. I feel bad for the service staff as they were just trying to keep up. Maybe next time - don’t overbook the restaurant.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

   Is this helpful?

   Report
10. C

    Candace

    Phoenix

    5 reviews

    1.0

    5 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 5

    I booked a reservation for dinner for Christmas as I’ve done every time I have dined at Benihana and I have dined with them before on Christmas and on Thanksgiving and this was the worst experience ever. I arrived at 3:55 for my 4:00 reservation and was told “sorry for the inconvenience but it will be about an hour and a half” I have never heard about there being a long wait with a reservation. Then when we finally got seated it was as if we were rushed to get us in and out. I asked what would be done to accommodate the inconvenience only to have $20 taken off our bill. I usually always enjoy having dinner at Benihana but it will probably be a long time before I go back if ever.
    

    Benihana - Las Colinas, TXResponded 2 days ago

    Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
    

    Is this helpful?

    Report