Benihana - Lombard, IL

Review summary

1. B

   Brian

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Very slow service at table and did not bring us water. We had to ask for it
   

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2. S

   Sarah

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and a unique experience. Great place for special occasions!
   

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3. J

   Julie

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Been coming here for years because we always have a great time, and we really like the food and the ambiance. Unfortunately, we feel we are getting a little less food for the money, I guess like every place these days. This will not keep us from coming as it’s one of our favorite places to go with the whole family!
   

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4. m

   maria

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I love going to Benihanas but yesterday missed the mark by a lot. The rice was hard, the chef forgot to add the spicy sauce. The waiter never came to pick up our plates so we had a stack on our table. The chef must’ve been new because everyone’s portions were off. Just a bad experience overall.
   

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5. C

   Carolyn

   Indiana

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was very slow. We had to wait 45 minutes past our reservation time to get seated. After drink orders were taken it was slow to order our food as well. We did promptly get our soup and salad, but then the waitress disappeared for a long time and never checked on us for drink refills. We waited about 45 minutes before a chef came to our table as well. Food was good and chef was entertaining. We also didn’t like that the fried rice was $7 more than just white rice and that was not listed in the menu or told by the waitress before we ordered it.
   

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6. D

   Deb

   VIP

   Chicago

   17 reviews

   3.0

   17 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   We go every year and this year service was horrible! Our server could not keep up with the tables he was serving. It took 40 minutes for water and then a drink order. We got there at 6 and were not eating soup/salad until 7:35.
   

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7. R

   Rose

   VIP

   Chicago

   30 reviews

   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing experience , delicious food, chef cooking onsite was very entertaining , friendly great services . Wished we did not have to wait for our reservation for so long time. Since it was Christmas Day, we were not surprised about this …
   

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8. H

   Hussain

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service wasn’t great that night and understandably so. They were busy and it was Christmas. Our server just kept forgetting items and wouldn’t write things down. Our table all ended up missing items that we ordered and paid for which is just frustrating.
   

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9. T

   Ted

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been there several times and keep returning based on quality of the food and the performance of the staff. The chef always makes it a fun experience
   

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10. m

    maureen

    Orlando

    3 reviews

    4.0

    3 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Fun lunch - always odd sitting with strangers - but I understand why
    

    Benihana - Lombard, ILResponded 3 days ago

    Thanks for the feedback, Maureen! We're glad to hear that you had a fun lunch at Benihana - Lombard, IL. We understand that it can get a bit awkward sitting with strangers at times, but we're glad you understand why. We appreciate your understanding and patience, and we're always here to help make your dining experience more comfortable. We hope to see you again soon!
    

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