Benihana - Lombard, IL

Review summary

1. m

   maureen

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Fun lunch - always odd sitting with strangers - but I understand why
   

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2. J

   Jenny

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was excellent. The chicken wasn’t as perfect as it usually was but everything else was on point.
   

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3. A

   Antoinette

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter assistant was excellent bringing our salads and beverages, etc. our cook seemed new did not smile much and was rather sloppy. He needed to clean more as he proceeded. I finished my entire dinner with a slop of sauce and a raw onion sitting in front of my plate
   

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4. M

   Mike

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good was just weird as we got everything separate. We got zucchini and onions by themselves and then the proteins. We looked over at the next table and that chef was doing it all together. We would have preferred that but it was still all very good.
   

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5. N

   Nicole

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 6:45 reservations for our daughter’s bday & we weren’t seated until 7:30. Once we were seated we had no service for 10 minutes until someone came and moved us to another table. After we ordered they forgot part of our order. We would honestly never go back again. We were super disappointed and this was our first time there.
   

   Benihana - Lombard, ILResponded 1 day ago

   Thanks for visiting us, Nicole. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. It's clear that we fell short of our service standards during your visit, and for that, we apologize. We understand how frustrating it can be to wait, especially on a special occasion like your daughter's birthday. We assure you that this is not the standard we strive to maintain. Your feedback is valuable to us and we will ensure that it is used to improve our service. We hope you will give us another chance to make it up to you. Best, The Management Team
   

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6. W

   William

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Couldn’t get the bill right after multiple tries—too high by 25%. 30 minute process. Refills on drinks slow. Maybe busy Monday night. Cooking ok but process a bit more forced.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey William, We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand that the service and the process of paying your bill were not up to the mark. We also appreciate your feedback regarding the refills on drinks and the speed of the kitchen. We're constantly working on improving our services and your feedback is invaluable. We hope to have another chance to serve you better in the future. Best Regards, The Management Team
   

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7. C

   Cara

   VIP

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Exactly what you may expect from Benihana- the good and the bad.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hey Cara, We're really sorry to hear about your experience. We always strive to provide the best service, so it's disappointing to know we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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8. H

   Hema

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Good food and service with a lively environment.
   

   Benihana - Lombard, ILResponded 4 days ago

   Hey Hema, We're absolutely thrilled to hear that you always have a great time at Benihana - Lombard! Your kind words about our food and service are greatly appreciated. We always strive to create a lively environment for our guests and it's wonderful to know that you enjoy our energetic vibe. Thank you for your glowing review and for choosing to dine with us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. A

   Andrea

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our teppan chef overcooked all the dishes, both vegetables and meats. Furthermore, the Salmon with avocado tartar sauce was not accompanied by sautéed udon noodles.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for the review, Andrea. We're sorry to hear that your experience at Benihana - Lombard didn't meet your expectations. We take your feedback about the teppan dishes and the Salmon with avocado tartar sauce very seriously. It's our aim to provide delicious food and we regret that we missed the mark during your visit. We appreciate your comments and will use them to improve. We hope you'll give us another chance to impress you in the future.
   

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10. S

    Shamaree

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on 15 December 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3

    I go to hibachi restaurants kind of often and we did not truly experience what we expected. We expected wildfires and shows of someone cooking for us. Instead, we had a boring almost leaking guy mix our food. The chicken, taste, spoiled smell, spoiled. the steak, and the lobster were small. there was no flavor. There are rice was not properly mixed well so you can see the white rice and the parts that did get some soy sauce. I was very unhappy with the service I do not recommend.
    

    Benihana - Lombard, ILResponded on 17 December 2024

    Hey Shamaree! Thanks for the review. We're sorry to hear that your recent experience at Benihana - Lombard didn't meet your expectations. We strive to provide our guests with a memorable dining experience, so we apologize if you felt we fell short. We're glad you found our service satisfactory, but regret that the food and overall experience was not up to par. Your feedback is invaluable to us and we will certainly use it to improve. We hope you'll give us another chance to impress you in the future.
    

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