Benihana - Lombard, IL

Review summary

1. M

   Margaret

   Chicago31 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming to Benihana with the family for our Birthdays and other special holidays.
   

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2. C

   Claudia

   Los Angeles1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited over an hour to be seated. I had a reservation at 7:15pm and wasn’t seated until 8:15. Food was alright, they didn’t give us green tea, or ice cream that came with our meal and just overall was not worth the wait. Also they charge more chicken fried rice but they don’t tell you!
   

   Benihana - Lombard, ILResponded 1 day ago

   Thanks for the feedback, Claudia. We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We also apologize if our service did not meet your expectations. We value your input and will certainly use it to improve our service and food quality. We hope you will give us another chance to provide a better dining experience. Best regards, Benihana - Lombard, IL Management Team
   

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3. A

   Amie VIP

   Chicago3 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always like Benihana, but were disappointed and quite annoyed that we had to wait more than 45 minutes for our 6:00 reservation.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hello Amie, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to hear that you enjoyed the food and service, but we truly apologize for the delay. We'll certainly take your feedback into account and work on improving our reservation system. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Food was in very small portions! Paid $100 for one plate and didn’t even get half a steak! Food under seasoned and they charged for things that the menu states are included! We were rushed out! Sit, eat and go. Not worth it! Save your money.
   

   Benihana - Lombard, ILResponded 1 day ago

   Dear Guest! We're truly sorry to hear about your disappointing experience at our Benihana - Lombard, IL location. We take pride in our food and service, and it's disheartening to hear that we didn't meet your expectations. We appreciate your feedback about the portion sizes and the seasoning of our food, as it helps us to improve. We're also sorry about the rush you felt. We strive to provide a relaxing dining experience for our guests, and we regret that we fell short during your visit. Your feedback is valuable to us and will be taken into consideration as we continually work to improve. We hope you'll give us another chance to provide you with the quality experience you expected. Best, The Management Team
   

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5. R

   Ronald VIP

   Chicago1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef Augustin is the best! Well done for all courses on my birthday dinner.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hi Ronald, we're thrilled to hear that you had a memorable birthday dinner at Benihana - Lombard, IL! It's wonderful to know that you enjoyed all the courses, especially the chef's selection. We're always here to make your special occasions even more memorable. We noticed that you rated our value a bit lower, and we appreciate your feedback. We strive to provide the best experience for our customers and will take your comments into account. Thank you for your kind words and we look forward to serving you again soon. Best, The Management Team
   

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6. L

   Laura VIP

   Chicago11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super service - delicious food. Really a nice early dinner.
   

   Benihana - Lombard, ILResponded 5 days ago

   Thanks for the feedback, Laura! We're thrilled to hear that you enjoyed our service and delicious food at Benihana - Lombard, IL. We strive to provide a memorable dining experience for our guests, and we're glad you felt it was a good early dinner. Your kind words mean a lot to us and we look forward to welcoming you back soon. Best, The Management Team
   

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7. T

   Teddi

   Chicago28 reviews

   4.0

   Dined on 3 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Benihana’s is still a nice restaurant to go to for a special occasion. We had a good dinner, but the prices are a little bit pricey for what you get. It seems like they’re cutting back on some of the things that they’re giving you. For example, the onions and the zucchini they give you before was larger portions. The same for my daughter‘s fillet it seemed a little bit on the small side. The soup and the salad are the same. The noise level is consistent with what type of restaurant it is. My only complaint is I like my food medium rare especially my steaks and the cooks. Never seem to get it right. I have to kind of nag at them to get the meat to be cooked, medium rare. I will go back in the future, but for now I am giving it a little bit of a break.
   

   Benihana - Lombard, ILResponded 6 days ago

   Hey Teddi, Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're delighted to hear that you enjoyed your dinner and our service. We understand your concerns about the portion sizes and we appreciate your feedback on the steak and medium rare. We always aim to deliver the best quality food and we'll certainly take your feedback into consideration. We're sorry to hear that you're considering giving us a break, but we hope you'll give us another chance to impress you in the future. Best, Benihana - Lombard, IL Management Team
   

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8. D

   Debi

   Chicago19 reviews

   4.0

   Dined on 3 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food is always good but chef used too much oil! The fried rice was made after the vegetables & seafood so that got cold waiting for the rice and steak. Also surprised we now have to pay 80 cents for a little container of ginger sauce. Keep in mind the $39 deal has to be ordered/eaten at the bar not at the teppenyaki tables.
   

   Benihana - Lombard, ILResponded 6 days ago

   Hello Debi, Thank you for taking the time to review your experience at Benihana - Lombard, IL. We're glad to hear that you enjoyed our food, but we're sorry to hear about the issues you encountered with the chef's use of oil and the ginger sauce pricing. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Lombard, IL Management Team
   

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9. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over 1 and a half to get seated when I had reservations. Sat at the lounge was not organized very cluttered
   

   Benihana - Lombard, ILResponded on 3 March 2025

   Dear Guest! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Lombard, IL. It's clear that we didn't meet your expectations, especially with the wait time and the organization of your seating. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again in the future.
   

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10. OT

    OpenTable Diner

    Chicago1 review

    3.0

    Dined on 2 March 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    We visited Benihana Lombard for my boyfriend’s birthday on a Saturday evening. The reservation was for 7p, and although we arrived on time, the restaurant was so backed up on reservations that we weren’t seated until 7:45p. After being seated, the dinner went smooth for the most part. Our server was quick and accommodating about some allergies we had in our party, however he didn’t write anything down and therefore kept forgetting parts of our order like drinks and meal choices which was frustrating. Overall the quality of the meal itself was as expected for hibachi. The nail in the coffin on our impression of the evening after an exorbitant wait time and minor inconveniences throughout the meal was the state of the women’s restroom which was a clear health code violation. There were women’s sanitary napkins and soiled balls of bathroom tissue all over the floor, the sink was out of soap, and the faucets were caked in a crust and had no hot water running to them. We have visited this location before with no issue, but have no desire to return to a Benihana after this showcase of chaos. There are plenty of other hibachi restaurants in the Chicagoland area and fabulous eateries in Oakbrook.
    

    Benihana - Lombard, ILResponded on 3 March 2025

    Dear Guest! We're really sorry to hear about your experience at Benihana Lombard. We understand how important special occasions are and we regret that you had to wait longer than expected for a table. We also apologize for the inconvenience you faced with our restroom. We strive to maintain a clean and comfortable environment for our guests and we're sorry we fell short this time. Your feedback is invaluable and we will certainly look into these issues. We hope you'll consider giving us another chance in the future. Best, The Management Team
    

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