Benihana - Lombard, IL

Review summary

1. H

   Hema

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Good food and service with a lively environment.
   

   Benihana - Lombard, ILResponded today

   Hey Hema, We're absolutely thrilled to hear that you always have a great time at Benihana - Lombard! Your kind words about our food and service are greatly appreciated. We always strive to create a lively environment for our guests and it's wonderful to know that you enjoy our energetic vibe. Thank you for your glowing review and for choosing to dine with us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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2. A

   Andrea

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our teppan chef overcooked all the dishes, both vegetables and meats. Furthermore, the Salmon with avocado tartar sauce was not accompanied by sautéed udon noodles.
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for the review, Andrea. We're sorry to hear that your experience at Benihana - Lombard didn't meet your expectations. We take your feedback about the teppan dishes and the Salmon with avocado tartar sauce very seriously. It's our aim to provide delicious food and we regret that we missed the mark during your visit. We appreciate your comments and will use them to improve. We hope you'll give us another chance to impress you in the future.
   

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3. S

   Shamaree

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I go to hibachi restaurants kind of often and we did not truly experience what we expected. We expected wildfires and shows of someone cooking for us. Instead, we had a boring almost leaking guy mix our food. The chicken, taste, spoiled smell, spoiled. the steak, and the lobster were small. there was no flavor. There are rice was not properly mixed well so you can see the white rice and the parts that did get some soy sauce. I was very unhappy with the service I do not recommend.
   

   Benihana - Lombard, ILResponded 5 days ago

   Hey Shamaree! Thanks for the review. We're sorry to hear that your recent experience at Benihana - Lombard didn't meet your expectations. We strive to provide our guests with a memorable dining experience, so we apologize if you felt we fell short. We're glad you found our service satisfactory, but regret that the food and overall experience was not up to par. Your feedback is invaluable to us and we will certainly use it to improve. We hope you'll give us another chance to impress you in the future.
   

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4. D

   Dan

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience. The waitress and chef made our lunch very enjoyable.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for the feedback, Dan! We're thrilled to hear that you had a wonderful experience at Benihana - Lombard. It's great to know that our team was able to make your lunch enjoyable and that you appreciated the service and value we provide. We look forward to serving you again soon.
   

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5. J

   Janet

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience. Food was good and service was great.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for visiting us, Janet! We're thrilled to hear that you had a great experience at Benihana - Lombard. It's wonderful to know that you enjoyed our food and found our service to be top-notch. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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6. A

   Alexus

   Chicago

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiters were phenomenal and made this an unforgettable experience. Susie did an amazing job at helping us make such great memories here with my family and Adrian the chef did as well! Highly recommended!!!
   

   Benihana - Lombard, ILResponded 7 days ago

   Hi, Alexus! We're over the moon to hear about your wonderful experience at Benihana - Lombard! It's fantastic to know that our team and the chef made such a positive impact on your family's visit. Your high recommendation means a lot to us. We look forward to welcoming you and your family back for more memorable experiences. Best Regards, The Management Team
   

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7. A

   Amanda

   Chicago

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food quality wasn’t the same as I have had in the past, very unorganized and chef doesn’t do much of a display anymore as far as cooking wouldn’t spend the money the noodles now come on top of some cabbage stuff and wasn’t good by any means!!!! Wus house is so much better and way better quality food
   

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8. L

   Linda

   Chicago

   1 review

   2.0

   1 review

   Dined on 12 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The table waited over 35 minutes before the chef came out to cook. Unacceptable. The waiter didn’t even check in with the table
   

   Benihana - Lombard, ILResponded 7 days ago

   Dear Linda! Thanks for visiting us at Benihana - Lombard. We're truly sorry to hear about your experience. We understand how frustrating it can be when you have to wait for service. We're also sorry to hear that you weren't satisfied with the food. We always strive to provide our guests with an enjoyable dining experience, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right.
   

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9. o

   obiee

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food was great love coming here thank you
   

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   Benihana - Lombard, ILResponded on 12 December 2024

   Dear Obiee! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Lombard. It's always a pleasure to know that our guests had a great experience dining with us. We appreciate your kind words and look forward to welcoming you back soon.
   

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10. T

    Tanya

    VIP

    Chicago

    13 reviews

    3.0

    13 reviews

    Dined on 8 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    I’ve been dining at this location for 24 years. Last night I ordered my usual Chateaubriand and they’ve changed the meat. The quality is no longer there and it was tough. I guess for me this is the beginning of the end. Bye bye Benihana 😢
    

    Benihana - Lombard, ILResponded on 9 December 2024

    Dear Tanya! Thanks for the feedback. We're sorry to hear that your recent meal didn't meet your expectations. We pride ourselves on our culinary quality and it's disappointing to know that we fell short this time. We understand your disappointment and we're truly sorry. We value your loyalty and we hope you'll give us another chance to impress you in the future.
    

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