Benihana - Mall of America, MN

Review summary

1. D

   Dustin

   Minneapolis1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiter never came back with my drinks way over priced after the fees not worth is much better places to eat
   

   Benihana - Mall of America, MNResponded today

   Hey Dustin, we're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We always aim to deliver exceptional service and it seems we fell short this time. Your feedback regarding the pricing and service is extremely valuable and we assure you that we'll address these issues to improve our future services. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, The Management Team
   

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2. L

   Laura

   Minneapolis5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I went here to celebrate our anniversary. We were able to try the taste of Benihana special that was going on for $39. But this being a special we were able to splurge on drinks. Our waitress was great and gave us some fabulous ideas/recommendations. They were fabulous. Are we just was attentive and helpful. And was kind enough to give me Yum sauce cups to go. The dinner made our anniversary night very special.
   

   Benihana - Mall of America, MNResponded today

   Hey Laura, Thank you for choosing Benihana - Mall of America, MN for your special anniversary celebration! We're thrilled to hear that you and your husband had a memorable experience with us. It's great to know that our service, food, and drinks were able to make your day special. We're also glad you enjoyed the complimentary yum sauce cups. Your kind words mean a lot to us and we can't wait to welcome you back for another memorable experience. Best wishes, The Management Team
   

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3. T

   Terry

   Minneapolis1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were mostly disappointed with the bathrooms. Both men’s and women’s needed attention. The women’s had brown liquid stain on the inside stall door and paper towels were overflowing out of the garbage. The men’s bathroom had water all over the floor in front of the urinal and just overall unclean. The food was just ok. Chicken was tough. Kind of a blah experience in general.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Hi Terry, We're sorry to hear that your experience at Benihana - Mall of America, MN didn't meet your expectations. We apologize for the cleanliness issues you encountered, specifically in the restrooms. We also regret to hear that the food was just 'ok'. We strive to provide our guests with top-notch dishes and it seems we fell short during your visit. Your feedback is invaluable to us and we'll certainly address these issues with our team. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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4. M

   Mark VIP

   Minneapolis6 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Love Benihana, great food, and always enjoy the experience!
   

   Benihana - Mall of America, MNResponded 2 days ago

   Thanks for the review, Mark! We're thrilled to hear that you love Benihana and always enjoy your experiences with us. We regret to hear that our service didn't meet your expectations. We're committed to providing the best service and your feedback will help us improve. We hope to have the opportunity to serve you again soon. Best, The Management Team.
   

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5. J

   Joneicea

   Minneapolis1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good But we had a reservation for 6pm. They seated us at 6:10pm-ish which is perfect but the chef didn’t come out until after 7pm. We chose 6pm for a reason. Also idk if it because this location is in the mall, but they jack the prices up super high.
   

   Benihana - Mall of America, MNResponded 4 days ago

   Thanks for the feedback, Joneicea! We're glad to hear that you enjoyed the food at Benihana - Mall of America, MN. However, it's unfortunate that the chef's service timing didn't meet your expectations. We apologize for the delay and understand your concern about the pricing. We strive to provide the best service and value to our customers. Your feedback is valuable and will be taken into consideration as we continue to improve. We hope to serve you again soon.
   

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6. c

   christine

   Jacksonville1 review

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   First off it took forever to get our order taken and our drinks, soup and salad to the table. Then D server spilled soup on me, did say sorry and got a napkin. I still ate dinner with a wet lap. The food was good but nothing to write home about. I have had better hibachi for 1/2 the cost. Now, for our Chef Lucas he seemed unenthusiastic about what he was doing but was concerned about winning the contest, he should of put a little more effort in the entertainment aspect of his job. It took forever to get the check. We were celebrating my husband's birthday and it was the last night of our get away trip was ruined it was a shame because I heard so many good things about this restaurant that did not live up to what I heard.
   

   Benihana - Mall of America, MNResponded 4 days ago

   Hello Christine, We're sorry to hear about your recent experience at Benihana - Mall of America, MN. We strive to provide our guests with an enjoyable dining experience and it seems we fell short during your visit. We apologize for the long wait times and the mix-up with your soup. We also regret that the entertainment did not live up to your expectations. We value your feedback and will use it to improve our service and food quality. We hope you will give us another chance to make it right. Best, The Management Team
   

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7. R

   Ronald VIP

   Minneapolis8 reviews

   2.0

   Dined on 29 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was terrible the restaurant was out of a number of things we tried to order chicken was under cooked wait staff was gone most of our dining experience
   

   Benihana - Mall of America, MNResponded on 30 March 2025

   Hi Ronald, we're really sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with our food and service. We always aim to deliver a great experience, and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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8. b

   bruce VIP

   Orlando4 reviews

   1.0

   Dined on 27 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The hostess was terrible she said our reservation for the bar lounge was only good in California Never go there again
   

   Benihana - Mall of America, MNResponded on 30 March 2025

   Hello Bruce, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that our reservation system did not meet your expectations. We take pride in providing excellent service and it's clear we fell short in your case. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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9. B

   Breanne

   Milwaukee3 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lucas was great and made it a fun experience for the kids and adults
   

   Benihana - Mall of America, MNResponded on 28 March 2025

   Hi Breanne, Thank you for your wonderful review! We're thrilled to hear that you and your family had a fun experience at Benihana - Mall of America, MN. It's great to know that our team made your visit enjoyable for all ages. We strive to provide excellent service and delicious food, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best regards, Benihana - Mall of America, MN Management Team
   

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10. R

    Ray

    San Francisco3 reviews

    4.0

    Dined on 26 March 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 2

    The food was very tasty!! The entire family really enjoyed watching the chef cook and do his tricks.
    

    Benihana - Mall of America, MNResponded 2 days ago

    Thanks for the feedback, Ray! We're thrilled to hear that you and your family had a fun dining experience at Benihana - Mall of America, MN. It's great to know that you and your family enjoyed the tasty food and the chef's tricks. We noticed that you rated our service a bit lower and we truly appreciate your feedback. We're always looking to improve and your comments will help us do just that. We hope to welcome you and your family back soon!
    

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