Benihana - Mall of America, MN

Benihana - Mall of America, MN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Terry

   Minneapolis1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were mostly disappointed with the bathrooms. Both men’s and women’s needed attention. The women’s had brown liquid stain on the inside stall door and paper towels were overflowing out of the garbage. The men’s bathroom had water all over the floor in front of the urinal and just overall unclean. The food was just ok. Chicken was tough. Kind of a blah experience in general.
   

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2. M

   Mark VIP

   Minneapolis6 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Love Benihana, great food, and always enjoy the experience!
   

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3. J

   Joneicea

   Minneapolis1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good But we had a reservation for 6pm. They seated us at 6:10pm-ish which is perfect but the chef didn’t come out until after 7pm. We chose 6pm for a reason. Also idk if it because this location is in the mall, but they jack the prices up super high.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Thanks for the feedback, Joneicea! We're glad to hear that you enjoyed the food at Benihana - Mall of America, MN. However, it's unfortunate that the chef's service timing didn't meet your expectations. We apologize for the delay and understand your concern about the pricing. We strive to provide the best service and value to our customers. Your feedback is valuable and will be taken into consideration as we continue to improve. We hope to serve you again soon.
   

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4. c

   christine

   Jacksonville1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   First off it took forever to get our order taken and our drinks, soup and salad to the table. Then D server spilled soup on me, did say sorry and got a napkin. I still ate dinner with a wet lap. The food was good but nothing to write home about. I have had better hibachi for 1/2 the cost. Now, for our Chef Lucas he seemed unenthusiastic about what he was doing but was concerned about winning the contest, he should of put a little more effort in the entertainment aspect of his job. It took forever to get the check. We were celebrating my husband's birthday and it was the last night of our get away trip was ruined it was a shame because I heard so many good things about this restaurant that did not live up to what I heard.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hello Christine, We're sorry to hear about your recent experience at Benihana - Mall of America, MN. We strive to provide our guests with an enjoyable dining experience and it seems we fell short during your visit. We apologize for the long wait times and the mix-up with your soup. We also regret that the entertainment did not live up to your expectations. We value your feedback and will use it to improve our service and food quality. We hope you will give us another chance to make it right. Best, The Management Team
   

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5. R

   Ronald VIP

   Minneapolis8 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was terrible the restaurant was out of a number of things we tried to order chicken was under cooked wait staff was gone most of our dining experience
   

   Benihana - Mall of America, MNResponded 5 days ago

   Hi Ronald, we're really sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with our food and service. We always aim to deliver a great experience, and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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6. b

   bruce VIP

   Orlando4 reviews

   1.0

   Dined on 27 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The hostess was terrible she said our reservation for the bar lounge was only good in California Never go there again
   

   Benihana - Mall of America, MNResponded 5 days ago

   Hello Bruce, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that our reservation system did not meet your expectations. We take pride in providing excellent service and it's clear we fell short in your case. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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7. B

   Breanne

   Milwaukee3 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lucas was great and made it a fun experience for the kids and adults
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hi Breanne, Thank you for your wonderful review! We're thrilled to hear that you and your family had a fun experience at Benihana - Mall of America, MN. It's great to know that our team made your visit enjoyable for all ages. We strive to provide excellent service and delicious food, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best regards, Benihana - Mall of America, MN Management Team
   

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8. R

   Ray

   San Francisco3 reviews

   4.0

   Dined on 26 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   The food was very tasty!! The entire family really enjoyed watching the chef cook and do his tricks.
   

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9. K

   Kraig

   Unspecified1 review

   1.0

   Dined on 24 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointing! Had a reservation and the guy at the front had me sit outside the restaurant. 20 minutes went by and no one came and got us so we left.
   

   Benihana - Mall of America, MNResponded on 26 March 2025

   Hello Kraig, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We understand that waiting outside the restaurant for 20 minutes without being attended to can be frustrating, especially when you've made a reservation. We sincerely apologize for this oversight and the inconvenience it caused you. Your feedback is valuable to us and we'll ensure this is addressed. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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10. S

    Sabdelhadi

    Chicago5 reviews

    1.0

    Dined on 24 March 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Absolutely horrible. Not only was the service and food subpar, but the floors were disgusting. There was salad everywhere. They messed up so many orders at our table. We just wanted to get out and the manager talks to you like you’re an idiot. This won’t set the tone for our trip so don’t let it ruin yours
    

    Benihana - Mall of America, MNResponded on 25 March 2025

    Hi Sabdelhadi, We're really sorry to hear about your experience at Benihana - Mall of America, MN. We understand how disappointing it must have been to have your meal not meet your expectations, and we sincerely apologize for the state of our floors. We're taking your feedback seriously and will address this issue. We strive to provide a positive dining experience for all our guests and it seems we fell short this time. We hope you'll give us another chance to provide you with the experience you deserve. Sincerely, The Management Team
    

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