Benihana - Miami Beach, FL

Review summary

1. M

   Mariana

   VIP

   Charlotte

   22 reviews

   1.0

   22 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   With a 1:15 reservation we sat down at 1:50 and the chef didn’t come to the table until after 3pm. It was a 3h lunch!!! Also, I had marked this was a birthday celebration and nothing was done at all. We will never go back.
   

   Benihana - Miami Beach, FLResponded 1 day ago

   Hello Mariana, We're truly sorry to hear about your recent experience at Benihana - Miami Beach. We understand how frustrating it can be to not receive the attention and service that you deserve, especially on such a special occasion as a birthday. We apologize for the delay and the lack of celebration. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to provide the kind of dining experience you deserve. Best regards, The Management Team
   

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2. G

   Gloria

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am usually not fond of dining in large groups. But because Claudia was so attentive, responsive and professional, I felt as if though she was there just for me. Not surprised when the other guest shared how wonderful their experience was also because of Claudia’s etiquette. It’s almost as if she could read our minds. Not once did we have to look up and around and ask our chef to get our server to refresh our drink or fill our water.
   

   Benihana - Miami Beach, FLResponded on 15 December 2024

   Hi, Gloria! Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you felt well taken care of and that you had a wonderful time with us at Benihana - Miami Beach. We always strive to provide a pleasant and memorable dining experience for our guests, and it's great to hear that we succeeded in your case. We're glad you appreciated our attentive and professional service. Your feedback about the etiquette of the service is also very valuable to us. We always strive to make our guests feel comfortable and we will certainly pass this on to our team. Thank you once again for your kind words and we look forward to welcoming you back soon. Best regards, The Management Team
   

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3. M

   Mary

   Orlando

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food tasted ok, but, too salty, too oily, tasted like fast food. LOUD!!! restaurant, minimal decor, no ambiance. Slovenly employees. A "no" for future choice of dining.
   

   Benihana - Miami Beach, FLResponded on 15 December 2024

   Hello, Mary! Thank you for taking the time to share your feedback with us. We're sorry to hear that your dining experience at Benihana - Miami Beach didn't meet your expectations. We strive to provide our guests with a memorable dining experience, and we regret that we missed the mark on your visit. We're also sorry to hear about your comment regarding the food's taste. We take great pride in our culinary skills and it's disappointing to know that we fell short during your visit. We understand your concerns about the noise level and decor, and we will take them into consideration as we continually strive to improve our guests' experiences. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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4. R

   Roseline

   Miami

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter and I celebrated our birthday there. Chef Carlos was amazing. Request him when you get there. He made are first visit and celebration very pleasant.
   

   Benihana - Miami Beach, FLResponded on 15 December 2024

   Dear Roseline! Thanks for the feedback! We're thrilled to hear that your daughter and I had a memorable birthday celebration at Benihana - Miami Beach. It's great to know that Chef Carlos made your visit and your birthday celebration very pleasant. We strive to make every occasion memorable and it's heartwarming to hear when we've succeeded. We look forward to serving you again on your next celebration or just a casual dinner. See you soon!
   

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5. V

   Vanessa

   Miami

   1 review

   5.0

   1 review

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today’s dinner was the best we have had in a long time. We haven’t been back in a while because the quality had gone down but it definitely had turn around.
   

   Benihana - Miami Beach, FLResponded on 15 December 2024

   Thanks for the review, Vanessa! We're thrilled to hear that you enjoyed your dinner at Benihana - Miami Beach. It's always a pleasure to know that our efforts to improve are being appreciated. We hope that the quality you've come to expect from us is still your standard. We look forward to your next visit!
   

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6. S

   Shan

   Fort Lauderdale

   6 reviews

   1.0

   6 reviews

   Dined on 12 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Beautiful location, haven't been since they remodeled but sitting to the table for an hour waiting for the chef to cook is insane.
   

   Benihana - Miami Beach, FLResponded on 15 December 2024

   Hi, Shan! We're sorry to hear about your recent experience at Benihana - Miami Beach. We appreciate your feedback and understand how waiting for your meal can be frustrating. We're glad you enjoyed the location and we'll definitely take your comments into consideration. We hope to have the opportunity to serve you again soon.
   

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7. G

   Ginneth

   New York City

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always the experience was amazing and the food was incredible, We Really love Benihana
   

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   Benihana - Miami Beach, FLResponded on 12 December 2024

   Hello, Ginneth! Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience at Benihana - Miami Beach. It's always a pleasure to serve you and we are glad to know that you enjoyed our food and service. We truly appreciate your support and look forward to serving you again soon. Best wishes, The Management Team
   

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8. C

   Camille

   Miami

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   When we arrived, we sat at the bar to wait for the rest of our party and the bartender had us waiting at least 20 minutes with no one at the restaurant at that time before we were served. When we got to our table, we ordered appetizers that came after the chef already started to cook. The waitress did not come back and asked us if we wanted other drinks or if we needed something else after we were seated very disappointing. This was a special day. It was my son-in-law‘s birthday and the service was absolutely terrible.
   

   Benihana - Miami Beach, FLResponded on 10 December 2024

   Thanks for the review, Camille! We're truly sorry to hear about your recent experience at Benihana - Miami Beach. We apologize for the delay and the lack of service you received. It's certainly not the standard we aim for, especially on a special occasion like your son-in-law's birthday. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one. Best regards, The Management Team
   

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9. R

   Rebecca

   Fort Lauderdale

   10 reviews

   5.0

   10 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful!!! Love seeing them cook and the food is good!
   

   Benihana - Miami Beach, FLResponded on 4 December 2024

   Dear guest, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cooking show at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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10. K

    Kabir

    Chicago

    1 review

    4.0

    1 review

    Dined on 1 December 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    What a marvelous location with a great hostess the service was a little slow. Our chef was new, but tried his best. It was still a good Benihana experience.  No
    

    Benihana - Miami Beach, FLResponded on 11 December 2024

    Hello, Kabir! Thank you for your review and for choosing to dine with us at Benihana - Miami Beach. We're glad to hear that you had a marvelous experience and that our service was up to the mark. We're sorry to hear that you found our service a bit slow and that the chef was new. We always strive to provide the best experience for our guests and your feedback helps us improve. We hope to have the opportunity to serve you again and make your next visit a better one. Best regards, The Management Team
    

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