Benihana - Miami Beach, FL

Review summary

1. L

   Liliana

   Miami

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time with friends, fantastic food and view
   

   Benihana - Miami Beach, FLResponded 1 day ago

   Hi Liliana! Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great time at Benihana - Miami Beach. We're particularly delighted that you enjoyed our food and the view. We always strive to provide fantastic service and it's great to know we hit the mark during your visit. We hope to see you again soon for another great dining experience! Best wishes, The Management Team
   

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2. D

   Daylen

   Miami

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   El servicio no fue bueno,la comida bastante bien ,cumpleaños de mi esposa,lo dije varias veces y nada,primera vez que me sucede pero sucedió
   

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3. M

   Meredith

   San Francisco

   2 reviews

   vip
   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was wonderful, we had a really great server named Mo who went above and beyond. Our chef was good this time (the chef seems to be hit or miss). The one thing that bothers me every time we go is how filthy this restaurant is. The floors are slippery from grease. The menus are filthy and really need a good wipe down. They probably need to gut renovate this place
   

   Benihana - Miami Beach, FLResponded 4 days ago

   Hello, Meredith! Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our service and found our chef to be good. We apologize for the state of our restaurant at your last visit, and we appreciate your feedback regarding the cleanliness. We're working on maintaining a clean environment for our guests, and we'll certainly take your comments into consideration. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again soon and provide you with a clean and enjoyable dining experience. Best regards, Benihana - Miami Beach Management Team
   

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4. K

   Karen

   Miami

   5 reviews

   vip
   4.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   I was disappointed. I liked it before they remodeled it. The wait was long before the chef came to the table. It wasn’t as entertaining as it used t be. The staff were nice. Food was still good.
   

   Benihana - Miami Beach, FLResponded on 19 November 2024

   Hi Karen! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food before the remodel, but we're sorry to hear that other aspects of your experience didn't meet your expectations. We understand that waiting for the chef can be frustrating, and we apologize for any inconvenience caused. We're also sorry to hear that our staff's service didn't meet your expectations. We appreciate your comments and will certainly use them to improve our service. We hope to have the opportunity to serve you again and provide an overall more enjoyable dining experience. Best Regards, The Management Team at Benihana - Miami Beach
   

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5. T

   Tim

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Staff messed up orders 3x - food was fine and chef was good
   

   Benihana - Miami Beach, FLResponded on 18 November 2024

   Hi, Tim! We're really sorry to hear about your experience at Benihana - Miami Beach. It's always our goal to provide excellent service and delicious food, and we regret that we missed the mark during your visit. We appreciate your feedback and will definitely use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the high standard we strive for. Best, The Management Team
   

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6. e

   emilio

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ottima esperienza ogni volta che vengo a Miami non manca mai una cena da Benihana
   

   Benihana - Miami Beach, FLResponded on 14 November 2024

   Querido Emilio! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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7. J

   Jacoreyia

   Miami

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love it will return we love it great environment
   

   Benihana - Miami Beach, FLResponded on 17 November 2024

   Hi, Jecoreyia! We are thrilled to hear that you loved your experience at Benihana - Miami Beach! It's wonderful to know that you appreciated our environment and found our service to be excellent. We strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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8. V

   Victoria

   Miami

   4 reviews

   4.0

   4 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   I went to Benihana with my boyfriend yesterday (11/5) after receiving an email inviting me to try the happy hour. When we asked the server (who we couldn't tell whether was a man or woman) for the happy hour menu, they gave us a negative look and seemed annoyed. Given this, we decided to order a regular dish instead of something from the happy hour menu, and their attitude completely changed. This shouldn't be the case, as customer service is important. On the positive side, the food was excellent, as always. My only suggestion would be to play some soft music outside, as it was completely quiet out there.
   

   Benihana - Miami Beach, FLResponded on 7 November 2024

   Thanks for the feedback, Victoria! We're glad to hear that you and your boyfriend enjoyed the food at Benihana - Miami Beach. We strive to provide excellent service and it's disheartening to hear that we fell short during your visit. We appreciate your suggestion about the music and will take it into consideration. We hope to welcome you back soon for a more positive experience.
   

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9. L

   LIZZ

   Fort Lauderdale

   4 reviews

   5.0

   4 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was wonderful. My sister was pleasantly surprised!!!
   

   Benihana - Miami Beach, FLResponded on 4 November 2024

   Hello, Lizz! Thank you so much for your wonderful review! We're thrilled to hear that you and your sister had a great time at Benihana - Miami Beach. It's always our goal to provide an enjoyable dining experience for our guests. We're glad you enjoyed our service and found good value in your meal. We appreciate your feedback and look forward to welcoming you back soon!
   

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10. OT

    OpenTable Diner

    Cleveland

    6 reviews

    vip
    5.0

    6 reviews

    Dined on 30 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Consistent service and food quality, staff is great.
    

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    Benihana - Miami Beach, FLResponded on 11 November 2024

    Dear Guest! We're so glad to hear that you enjoyed your visit to Benihana - Miami Beach! It's wonderful to know that our service and food quality met your expectations. We're also pleased to hear that our staff made your experience even better. We continually strive to provide the best dining experience for our guests. Your feedback is valuable to us and we look forward to welcoming you back soon. Best, The Management Team
    

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