Benihana - New York, NY

Review summary

1. B

   Brandi

   VIP

   Charleston

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice time at Benihana! The food and drinks were good!
   

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2. J

   Joel

   VIP

   Houston

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait (with a reservation) was terrible as was the food. Chicken was dry and filet wasn’t good. On top of that, the cost to quality was awful! Never again!
   

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3. B

   Brian

   VIP

   London

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food and chef and waiter were excellent however the wait time and front of house staff needs improvement. A reservation for 7pm and we didn’t get our table until 7.33pm. The reservation process and waiting area were not up to scratch and it ruined an otherwise good evening.
   

   Benihana - New York, NYResponded 1 day ago

   Dear Brian, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
   

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4. D

   David

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Be sure to ask for a table in the middle of the dining area.
   

   Benihana - New York, NYResponded 1 day ago

   Dear David, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

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5. R

   Richard

   VIP

   New York City

   35 reviews

   4.0

   35 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and Service was excellent. It was a bit cold in the dining area.
   

   Benihana - New York, NYResponded 1 day ago

   Hi Richard, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - New York. We apologize for the temperature in your dining area. We'll definitely look into this matter to ensure a more comfortable dining experience for our guests in the future. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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6. L

   Luciana Maria

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very good, perfect. Good food and service. We enjoyed it
   

   Benihana - New York, NYResponded 3 days ago

   Hey Luciana Maria, We're thrilled to hear that you had a wonderful experience at Benihana - New York! It's great to know that you enjoyed our food and service. We strive to provide the best for our guests and your feedback is a testament to that. We hope to see you again soon. Best, The Management Team
   

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7. A

   Angela

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great place to stop in and eat hibachi. The server did a great job with our orders. The chef was outstanding at the grill. I would definitely eat there again.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the review, Angela! We're thrilled to hear that you had a great experience dining at our hibachi grill and enjoyed our chef's expertise. We always aim to provide excellent service and delicious food to all our guests, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back soon!
   

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8. M

   Maddy

   San Francisco

   1 review

   3.0

   1 review

   Dined on 16 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   I haven’t been to Benihana on my birthday in 5 or so years. I am celebrating in NYC and thought it would be fun to book a reservation while I am here. I was highly disappointed. The food was good but service was slow and the show was practically nonexistent. For how high the prices are I expect way more than just a server.
   

   Benihana - New York, NYResponded 7 days ago

   Hey Maddy! Thanks for visiting us at Benihana - New York. We're sorry to hear that your recent visit didn't live up to the standards you've come to expect from us. We're glad to hear that you enjoyed the food, but we apologize for the slow service and lack of show. We strive to provide an exceptional experience for all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the chance to make it up to you in the future.
   

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9. T

   Tabitha

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I made a reservation for 6pm. I arrived on time but wasn’t seated until 90mins later. The place was crowded, staff seemed overwhelmed. No one communicated the reason for delay or provided an update on when my party would be served. It wasn’t a good experience. I had family visiting from out of town and they really wanted to dine here. The manager Jeremy failed to communicate. He said he would check on the problem and then disappeared for 45mins.
   

   Benihana - New York, NYResponded on 17 December 2024

   Thanks for the review, Tabitha! We're truly sorry to hear about your experience at Benihana - New York. It's clear that we didn't meet your expectations, especially with the delay in seating and the lack of communication. We strive to provide excellent service and it's clear we fell short this time. Your feedback is invaluable and we'll certainly use it to improve our service. We hope you and your family will consider giving us another chance in the future.
   

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10. B

    BRIAN

    Vancouver

    3 reviews

    4.0

    3 reviews

    Dined on 12 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Great food and service once we got to the table was great. Did have a 7:00 reservation and didn’t get sat till 7:30
    

    Benihana - New York, NYResponded on 15 December 2024

    Hi, Brian! Thank you for choosing to dine with us at Benihana - New York. We're glad to hear you enjoyed the food and found our service to be great once you got to the table. We apologize for the delay in seating you, it's not typical of our usual service. We'll do our best to improve in this area. We appreciate your feedback and hope to serve you again soon! Best, The Management Team
    

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