Benihana - Ontario, CA

Review summary

1. J

   James

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 3

   Had reservations at 7:45 pm. got seated down at 8:00 pm which is good but we waited for our chief didn't come until 1 hr and 15 mins after getting seated down overall good food just the wait for a whole hr plus just to get our food cooked
   

   Benihana - Ontario, CAResponded 2 days ago

   Hello, James! Thank you for taking the time to share your experience at Benihana - Ontario. We're glad to hear that you were able to wait for your chief despite the reservation time. We apologize for the delay, and we understand how frustrating that can be. We're always striving to improve our service, and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again soon. Best Regards, The Management Team
   

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2. A

   Ashley

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took over an hour for our food to come out to even begin the cooking process. Reservations were at 6:15, seated at 6:30 left at 7:45 because the food was taking so long. Keep in mind we had 3 kids who order white rice and chicken and two adults. So bummed!
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey, Ashley! We're really sorry to hear about your experience at Benihana - Ontario. We understand how frustrating long waits can be and we apologize for the inconvenience caused. We're taking your feedback seriously and will work on improving our service times. We strive to provide a pleasant dining experience for all our guests and we regret that we missed the mark this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide you with a much better experience. Best, The Management Team
   

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3. D

   Daniel

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was awesome!!!! He was training someone but still took good care of us!!! Our chef was awesome as well great cooking!!!!
   

   Benihana - Ontario, CAResponded 4 days ago

   Dear Daniel! Thanks for visiting us! We're thrilled to hear that you had a great experience at Benihana - Ontario. It's wonderful to know that our team's efforts to provide excellent service and great food were appreciated. We strive to provide the best experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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4. C

   Chaniece

   Los Angeles

   2 reviews

   vip
   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We come here A Lot. We had a new chef I never had. I believe the name was something similar to “Dialiago”. I had to ask for seasoning on my food he didn’t interact with the table much and forgot a few of our ingredients and we sat there waiting for sauce for awhile. I will always love Benihana and this location but not our best experience. Bartender 10/10. She was so sweet , poured a good glass, and even gave my daughter a water cup.
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for visiting us, Chaniece! We're glad to hear that you've been a regular at Benihana - Ontario. We apologize for the experience you had with our new chef and the wait for your food. We're always looking to improve and your feedback is invaluable in that process. We're glad to hear that our bartender made your experience enjoyable and you received a good glass of wine. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon and aim to provide a better experience next time.
   

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5. T

   Tiara

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   The service was not all good and I go to this particular Benihana all the time.The service was so slow I had a appointment for 12:00pm and didn’t get my soups until 1:00pm the chef was so dry and boring didn’t talk to us or even repeat back our order to us like they usually do, they also forgot two of our meats and had to go back and get them. I had got my steak well done which I always get and it’s always good but this one was burnt and was like eating beef jerky.
   

   Benihana - Ontario, CAResponded 5 days ago

   Dear Tiara! Thanks for the review. We're sorry to hear about your recent experience at our Benihana - Ontario location. It's disappointing to know that our service did not meet your expectations. We appreciate your feedback regarding the slow service, the steak and the interaction with our chef. We'll certainly take your comments into account as we strive to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
   

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6. L

   Linda

   New York City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food was great, a little loud because of so many big groups, service a little slow, waited 15 minutes to be seated even though we had an early reservation. An expensive night for a family outing.
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for the feedback, Linda! We're glad to hear you enjoyed the food at Benihana - Ontario. We apologize if the noise level and service speed were not up to your expectations. We strive to provide a comfortable and enjoyable experience for all our guests. Your comments have been noted and will be addressed. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to welcome you back for a more comfortable and enjoyable dining experience.
   

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7. K

   Kenny

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved my experience just wished we got a photo take. For our anniversary
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for visiting us, Kenny! We're thrilled to hear that you had a wonderful experience at Benihana - Ontario on your special day. It's wonderful to know that you enjoyed our food and service. We always strive to make memorable occasions even more memorable with a photo. We look forward to serving you again soon.
   

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8. E

   Elmer

   San Diego

   1 review

   1.0

   1 review

   Dined on 15 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Why offer reservations if they will seat us 30 mins late. Atleast call your guest to notify so we can make arrangements
   

   Benihana - Ontario, CAResponded 7 days ago

   Hello, Elmer! We're truly sorry to hear about your recent experience at Benihana - Ontario. We understand how frustrating it can be to be late for a reservation and we sincerely apologize for the inconvenience. We also appreciate your feedback about the delay and the lack of notification. We are taking your comments into consideration as we continually strive to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide you with a better dining experience in the future. Best regards, The Management Team
   

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9. T

   Tosha

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice experience. Prices have definitely increased
   

   Benihana - Ontario, CAResponded 7 days ago

   Hello Tosha, Thank you for your kind words and for taking the time to share your experience at Benihana - Ontario. We're thrilled to hear that you had a nice experience and enjoyed our food and service. We appreciate your feedback about our prices and will definitely take it into consideration. We look forward to welcoming you back soon. Best regards, Benihana - Ontario, CA Management Team
   

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10. A

    Anthony

    Los Angeles

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 14 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 5

    Veggies were burnt (zucchini etc) chef gave my kids side of corn that comes with her kids meal to a different person at the table on accident. He went back to kitchen got a smaller portion than usual (we go frequently and order that for my daughter frequently) threw the corn in the grill for maybe 10seconds. Scooped it into my daughter’s plate. My daughter took a bite said it was cold, so I took a bite and yes it was cold. How would it not be cold right? It was cooked for minimal time. Server rarely came and attended to us. Overall seemed like a bad day for the chef and server. Everyone has bad days. But you asked for feedback and here it is. Although not sure what will come of it.
    

    Benihana - Ontario, CAResponded on 15 November 2024

    Hey Anthony! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Ontario. We always strive to provide our guests with the best service and meals, and it's clear we fell short this time. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
    

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