Benihana - Ontario, CA

Review summary

1. B

   Brenda

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Made reservations and waited an hour and 15 minutes past our reservations. Come to find out they’re double booking everyone because “they’re not where they should be at” so reservations don’t even matter pretty much. Food was mediocre not like your regular Benihana dinner, service was incredibly slow, the hostess at the front was extremely rude she was yelling at people to move out of her way. Our party got the 6 course meal and skipped the tea and ice cream because at that point we were there for 3.5 hours and just got over it.
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Brenda! We're truly sorry to hear about your experience at Benihana - Ontario. It's disheartening to know that we fell short of your expectations, especially regarding the long wait and the service. We understand how frustrating it must have been for you to wait for a long time, and we sincerely apologize for any inconvenience. We're also sorry to hear about your experience with the hostess. We always strive to provide a pleasant dining experience for our guests, and we regret that we didn't meet your expectations this time. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to serve you better in the future.
   

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2. C

   Candice

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Wayne was an amazing chef, will definitely be requesting him next time we go!!!
   

   Benihana - Ontario, CAResponded 2 days ago

   Hi Wayne! We're overjoyed to hear that you had an amazing experience at Benihana - Ontario! It's wonderful to know that our chef, Wayne, was able to impress you with his culinary skills. We're always here to provide you with top-notch service, and we appreciate your feedback on this. We hope to serve you again soon, and promise to keep impressing you with our food! Best, The Management Team
   

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3. s

   stefanie

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   It wasn’t a terrible experience, just overly crowded and noisy. Although you make reservations, be ready to wait with limited seating and a small space. I took my friend for her birthday and I was happy to see a black hibachi chef at the table next to ours. We had a female hibachi chef which was also a pleasant surprise.
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for the review, Stefanie! We're glad to hear that you enjoyed the food and our black hibachi chefs at Benihana - Ontario. We apologize if the noise level and crowded conditions were a bit too much. We understand that waiting can be frustrating and we're working on improving the seating and space situation. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to welcome you back soon.
   

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4. L

   LaTecia

   Philadelphia

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Overall, the food was good. However, the restaurant was a little dirty, including the bathrooms the floor however the service was decent. She seemed a little bit overwhelmed with a lot of tables. The food was good, but I won’t be coming back.
   

   Benihana - Ontario, CAResponded 4 days ago

   Hey, LaTecia! Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food at Benihana - Ontario, CA. However, we're sorry to hear about your observation about the cleanliness of our restaurant. We strive to provide a comfortable dining experience for all our guests, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide you with a better dining experience in the future. Best regards, The Management Team
   

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5. R

   Roger

   Los Angeles

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over an hour past my reservation time because they mismanaged their capacity.
   

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6. J

   James

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 21 November 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 3

   Had reservations at 7:45 pm. got seated down at 8:00 pm which is good but we waited for our chief didn't come until 1 hr and 15 mins after getting seated down overall good food just the wait for a whole hr plus just to get our food cooked
   

   Benihana - Ontario, CAResponded on 22 November 2024

   Hello, James! Thank you for taking the time to share your experience at Benihana - Ontario. We're glad to hear that you were able to wait for your chief despite the reservation time. We apologize for the delay, and we understand how frustrating that can be. We're always striving to improve our service, and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again soon. Best Regards, The Management Team
   

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7. A

   Ashley

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 20 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took over an hour for our food to come out to even begin the cooking process. Reservations were at 6:15, seated at 6:30 left at 7:45 because the food was taking so long. Keep in mind we had 3 kids who order white rice and chicken and two adults. So bummed!
   

   Benihana - Ontario, CAResponded on 21 November 2024

   Hey, Ashley! We're really sorry to hear about your experience at Benihana - Ontario. We understand how frustrating long waits can be and we apologize for the inconvenience caused. We're taking your feedback seriously and will work on improving our service times. We strive to provide a pleasant dining experience for all our guests and we regret that we missed the mark this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide you with a much better experience. Best, The Management Team
   

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8. D

   Daniel

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was awesome!!!! He was training someone but still took good care of us!!! Our chef was awesome as well great cooking!!!!
   

   Benihana - Ontario, CAResponded on 20 November 2024

   Dear Daniel! Thanks for visiting us! We're thrilled to hear that you had a great experience at Benihana - Ontario. It's wonderful to know that our team's efforts to provide excellent service and great food were appreciated. We strive to provide the best experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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9. C

   Chaniece

   Los Angeles

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We come here A Lot. We had a new chef I never had. I believe the name was something similar to “Dialiago”. I had to ask for seasoning on my food he didn’t interact with the table much and forgot a few of our ingredients and we sat there waiting for sauce for awhile. I will always love Benihana and this location but not our best experience. Bartender 10/10. She was so sweet , poured a good glass, and even gave my daughter a water cup.
   

   Benihana - Ontario, CAResponded on 20 November 2024

   Thanks for visiting us, Chaniece! We're glad to hear that you've been a regular at Benihana - Ontario. We apologize for the experience you had with our new chef and the wait for your food. We're always looking to improve and your feedback is invaluable in that process. We're glad to hear that our bartender made your experience enjoyable and you received a good glass of wine. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon and aim to provide a better experience next time.
   

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10. T

    Tiara

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on 18 November 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    The service was not all good and I go to this particular Benihana all the time.The service was so slow I had a appointment for 12:00pm and didn’t get my soups until 1:00pm the chef was so dry and boring didn’t talk to us or even repeat back our order to us like they usually do, they also forgot two of our meats and had to go back and get them. I had got my steak well done which I always get and it’s always good but this one was burnt and was like eating beef jerky.
    

    Benihana - Ontario, CAResponded on 19 November 2024

    Dear Tiara! Thanks for the review. We're sorry to hear about your recent experience at our Benihana - Ontario location. It's disappointing to know that our service did not meet your expectations. We appreciate your feedback regarding the slow service, the steak and the interaction with our chef. We'll certainly take your comments into account as we strive to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
    

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