Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. J

   Jill

   VIP

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always make it a point to dine at this location when in Orlando, and it never disappoints!
   

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2. d

   deb

   Philadelphia

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I made a dinner reservation here while on a family vacation our family was grandma and grandpa, mom and dad, and a one year old. On our way back from the Disney park, I stopped in to make sure that the baby could be accommodated and I was assured that he could. My family show up on time for the reservation and was made to wait, while the table was rearranged to accommodate the high chair ( which management already knew was needed). We waited for our waitstaff to come by the table to take drink orders and then he took our order. We were served our soup and salad and was told the chef was prepping our meal. A half hour later we were told that they were looking for a chef. The baby now has been sitting in high chair for more than an hour and we didn’t even have our entrees. As the night got later and later my son and daughter in law needed to get the baby to bed., so they needed to leave. As the chef had just shown up. The manager told them that our ticket had fallen behind the counter and took no accountability for the error, the table side chef told us that we waited over an hour because of the volume of diners(3 tables sat after us were finished before our chef came out). The remaining people at our table finished dinner and were promptly handed our checks. We were never even asked about the dessert that came with the meal. I will never eat at a Benihana restaurant again.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear Deb, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. R

   Rick Meese

   Tampa

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We visit at least once a year. We have had really great service and great food, but both were off last night. Please don’t let this be a sign of things to come.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days ago

   Hey Rick Meese! We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. It's disappointing to know that your recent dining experience didn't meet your expectations. We pride ourselves on our service and food quality, and we're sorry to hear that this was not the case. We appreciate your continued patronage and your feedback will be taken into consideration as we strive to improve. Thank you for your understanding and we hope to serve you again soon. The Management Team
   

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4. S

   Susan

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 11 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I do not recommend this location, worst experience ever. The hostess was too busy scrolling on her phone to say hello. She was unfriendly and seemed as though she didn’t want to be there. Our waitress was the same way- she wasn’t attentive or friend. The food was just fine and there was no level of entertainment. It is a birthday tradition to go, and our waitress sang without the birthday girl even being at the table because she just wanted to get it over with. And when taking the traditional photo, didn’t even bother to see that she cut out one of our family members. When speaking with the manager, he was not receptive and told me I could speak to the General Manager. The general manager made excuses for the experience and was worse than the manager. There is no excuse for not taking the time to slow down, especially when we got to the restaurant there was only one other table. Go elsewhere
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 6 days ago

   Hi Susan! We're truly sorry to hear about your disappointing experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We strive to provide a welcoming environment for all our guests, and it's clear we fell short during your visit. We appreciate your feedback regarding the hostess' behavior and the waitress' service, and we assure you that we will address these issues to improve our service. We also regret the inconvenience caused during your birthday celebration. We understand how important special occasions are and we regret that we couldn't make your birthday memorable. We hope you'll give us another chance to show you the true Benihana experience. Best regards, Benihana - Orlando - Hilton Orlando Lake Buena Vista Management Team
   

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5. K

   Kseniya

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our reservation was at 7:30 but we weren’t seated until 8, and not served till almost 8:40. My kids ended up getting too tired and leaving before we finished all of our meals. Missed the dessert course completely
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 10 December 2024

   Thanks for the feedback, Kseniya! We're sorry to hear about your experience with our service. We understand how frustrating it can be to wait, especially when you're looking forward to a nice dessert. We'll definitely take your comments on board and see how we can improve. We hope to serve you better in the future.
   

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6. D

   Damien

   Orlando

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ggg and he will hug me when he sees you and I love it too much and you
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 9 December 2024

   Hello, Damien! We're overjoyed to read your kind words! It's fantastic to know that our team made a positive impression on you and you loved it. We always strive to make our guests feel loved and valued, and it's rewarding to hear that reflected in your experience. We look forward to welcoming you back to Benihana - Orlando - Hilton Orlando Lake Buena Vista soon. Thank you for your support!
   

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7. E

   Elayna

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and chef was amazing. Very entertaining and sat us relatively quickly.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 9 December 2024

   Thanks for the feedback, Elayna! We're thrilled to hear that you enjoyed your dining experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. It's wonderful to know that our service and food met your expectations. We strive to provide an entertaining and fast-paced dining experience for our guests. We appreciate your support and look forward to serving you again soon!
   

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8. L

   Loretta

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on 3 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our bartender/server, Juan, was very personable and attentive. The $39 meal deal was great! Food was a little saltier than usual but we enjoyed our meal.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 5 December 2024

   Hello Loretta! We, the Management Team at Benihana - Orlando - Hilton Orlando Lake Buena Vista are thrilled to hear about your positive experience with us. We're glad to know that you found our bartender/server, Juan, to be personable and attentive. We're also pleased to know that you enjoyed your meal and found it to be a great value. We strive to provide our guests with a memorable dining experience and your feedback helps us do just that. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Orlando - Hilton Orlando Lake Buena Vista
   

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9. M

   Monique

   Toronto

   14 reviews

   4.0

   14 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We visited Benihana’s with our 2 toddlers and parents. It was a nice experience. Our server was Linda and she took care of us well. Our cook was not as energetic as the others. He was really quiet and didn’t do that many tricks. Food was good. Overall it was a nice dinner.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 2 December 2024

   Hi, Monique! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and we hope to see you again soon!
   

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10. D

    Doug

    Naples

    1 review

    1.0

    1 review

    Dined on 29 November 2024

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 3

    The experience was unorganized. The chef took one hour 10 minutes to be able to get to our table. It was in two entirely too long.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 2 December 2024

    Dear Doug, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
    

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