Benihana - Orlando - International Drive, FL

Review summary

1. J

   Jeanie

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Macho was a fantastic chef and was very entertaining as well. The food was amazing and making this memory with my kids was so special. I can’t recall our servers name but she was attentive and also provided great service. I don’t dine out much at all so I am very thankful when I can enjoy a delicious meal in a great environment that doubles as a fun experience.
   

   Benihana - Orlando - International Drive, FLResponded today

   Thanks for the review, Jeanie! We're thrilled to hear that you and your kids had a fantastic time at Benihana - Orlando - International Drive, FL. It's wonderful to know that our team made your experience memorable. We take pride in our food and service, so your kind words mean a lot. We're also glad you had a fun experience, even if it was just with us. We look forward to welcoming you back soon!
   

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2. H

   Heather

   VIP

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bar seating is exceptional if you don’t want to sit through performance. Recommend- if you like the food - but want something quiet and little more low key.
   

   Benihana - Orlando - International Drive, FLResponded today

   Hey Heather, Thank you so much for your feedback and for choosing Benihana - Orlando - International Drive, FL. We're thrilled to hear that you enjoyed our food and found our bar seating exceptional. We understand your preference for a quieter dining experience and we're always looking for ways to enhance our guests' experiences. Your recommendation means a lot to us and we hope it'll help our other guests as well. We look forward to welcoming you back soon! Best wishes, The Management Team
   

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3. J

   Jerrica

   Orlando

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My reservations were for 730..my party wasn’t seated until about 35/45 minutes later where we waited 30 more minutes for our drinks to arrive it was 930 and the chef hadn’t even started cooking our food. We eventually ended up leaving without any food..literally ruined my birthday dinner.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Thanks for visiting us, Jerrica. We're truly sorry to hear about your disappointing experience at our Benihana - Orlando - International Drive, FL location. It's clear that we fell short in providing you with the prompt seating and timely service that we pride ourselves on. We understand that your birthday dinner was a special occasion and we regret that we were unable to make it a memorable one. Your feedback is invaluable and we assure you that we will take necessary steps to prevent such incidents in the future. We hope you'll give us another chance to provide you with the quality service you expected from us. Best Regards, Benihana - Orlando - International Drive, FL Management Team
   

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4. N

   NiKole

   Connecticut

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was an experience. My salmon was over cooked and they acknowledged that. They didn’t honor the birthday certificate but it was ok. Drinks were amazing.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Thanks for the review, NiKole! We're glad to hear that you enjoyed the birthday celebration at Benihana - Orlando - International Drive, FL. We apologize for the overcooked salmon and the drinks not meeting your expectations. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon.
   

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5. A

   Andrea

   Miami

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Terrible experience. We had a chef with zero experience, no show, serving the food on the plates until he burned one of the diners. Besides, he took too long to cook compared to the rest (more than 3 hours) for the table of 7. Terrible, not recommended at all.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Thanks for the feedback, Andrea. We're really sorry to hear about your experience at Benihana - Orlando - International Drive, FL. We take pride in our food and service, and it's clear we fell short during your visit. We understand that the wait time and the behavior of the new chef were not up to our usual standards. We appreciate you bringing this to our attention and we'll definitely work on improving these aspects. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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6. M

   Michael

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. It was a Thursday and it was busy. Good energy in the restaurant
   

   Benihana - Orlando - International Drive, FLResponded 3 days ago

   Hey Michael, Thank you so much for your kind words and for giving us a perfect score! We're thrilled to hear that you enjoyed the food and service at Benihana - Orlando - International Drive, FL. We always strive to provide our guests with a great dining experience. We're glad to know that you felt the energy in our restaurant was positive. We look forward to serving you again soon. Best, The Management Team
   

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7. B

   Belinda

   Orlando

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   3 people never got white rice at our table. Let the manager know but he acted like he didn’t have time to attend to us.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Thanks for visiting us, Belinda. We're sorry to hear that your experience at Benihana - Orlando - International Drive, FL didn't meet your expectations. We apologize for the confusion regarding the white rice issue. We always aim to provide efficient service and we're sorry for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Orlando - International Drive, FL Management Team
   

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8. T

   Teyonia

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service clean environment and Brittnee was a amazing server great personality and Dan the cook was great as well.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Thanks for visiting us, Teyonia! We're thrilled to hear that you enjoyed your experience at Benihana - Orlando - International Drive, FL. Our team takes great pride in providing clean, enjoyable environments and excellent service. We're glad you had a great time with our team and the food. We look forward to welcoming you back soon!
   

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9. L

   Linda

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 13 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and manager, repeat customers when in Orlando.
   

   Benihana - Orlando - International Drive, FLResponded 7 days ago

   Hi Linda, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Orlando - International Drive, FL. It's fantastic to know that our food and service met your expectations. We appreciate your continued support and your recommendations when you're in Orlando. We look forward to serving you again soon! Best wishes, The Management Team
   

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10. w

    wendy

    VIP

    Naples

    8 reviews

    4.0

    8 reviews

    Dined on 12 January 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    It was ok overall. Special was only available at bar but was still overpriced for what I got.
    

    Benihana - Orlando - International Drive, FLResponded 4 days ago

    Thanks for the feedback, Wendy. We're sorry to hear that you felt our specials were overpriced for what you received. We strive to provide value in all areas, and we appreciate your honesty. We hope to have the opportunity to serve you again and provide a better experience. Regards, The Management Team at Benihana - Orlando - International Drive, FL.
    

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