Benihana - Pittsburgh, PA

Review summary

1. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, good food, friendly staff, very accommodating!
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh. It's wonderful to know that you enjoyed our food and found our staff to be friendly. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
2. T

   Tobie

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our chef Nate was very entertaining and engaging during meal prep-our group enjoyed the evening!
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Dear Tobie! Thanks for the review! We're thrilled to hear that you had a great time during meal prep with our chef at Benihana - Pittsburgh. It's always our goal to create a memorable dining experience for our guests, and we're glad we hit the mark for you. We appreciate your feedback on our food and value, and we'll continue to work on providing the best experience for our guests. Looking forward to your next visit!
   

   Is this helpful?

   Report
3. S

   Sammi

   Pittsburgh

   1 review

   4.0

   1 review

   Dined on 19 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dinner was great, the chef was very kind to the children at the table and interactive!
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Hi, Sammi! Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dinner and felt the chef was interactive with the little ones. It's always our goal to make every dining experience memorable for our guests. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. A

   Allison

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and they did a great job entertaining with the hibachi cooking!
   

   Benihana - Pittsburgh, PAResponded on 17 November 2024

   Hello Allison! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed our food and found our hibachi cooking entertaining. We always strive to provide a memorable dining experience for our guests, and we're glad to see we hit the mark during your visit. We appreciate your feedback on the value and we'll continue to work on it. Looking forward to welcoming you back to Benihana - Pittsburgh soon! Best regards, The Management Team
   

   Is this helpful?

   Report
5. L

   Laura

   Pittsburgh

   1 review

   4.0

   1 review

   Dined on 14 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was delicious, plenty of options to choose from. Service was good. We didn’t drink any alcohol but also plenty of options for those that do. Wasn’t super crowded, and the noise wasn’t out of control. I took my friend for his birthday, since he had never been to Benihana before. They asked when making the reservation if there’s a special occasion, I listed “Adult Birthday”. There was in fact zero celebration. Apparently you need to join their Chef’s Table and get a birthday coupon? They said the coupon gets you $30 off. That’s it… honestly, I would have preferred they keep the $30 and so the little candle / lights / song that every other hibachi place does - noted for future birthdays. Otherwise, good food. Just won’t be coming back for any birthday celebrations lol
   

   Benihana - Pittsburgh, PAResponded on 17 November 2024

   Hello, Laura! Thank you for your review. We're delighted to hear that you enjoyed our food and service, and found our options to suit your needs. We understand your concerns regarding the Chef's Table, birthday celebrations, and celebration not being acknowledged. We truly appreciate your feedback and will take it into consideration. We hope to see you again soon for a more enjoyable experience. Best regards, Benihana - Pittsburgh Management Team
   

   Is this helpful?

   Report
6. J

   Jeff

   Pittsburgh

   1 review

   1.0

   1 review

   Dined on 12 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our reservation was for 715 and didn't get seated til 740. We didn't receive drinks until 805. We were given free appetizers which was nice of the staff but even after we didn't get started with our food until past 840. We were about 3 min away from leaving until we got our food. Chef was good and very personable but unfortunately the service was some of the worst service if not the worst service I've ever seen. Hostess and manager had to come over and help after 30 min.
   

   Benihana - Pittsburgh, PAResponded on 14 November 2024

   Hey, Jeff! We're really sorry to hear about your experience at Benihana - Pittsburgh. We understand that waiting can be frustrating and we apologize for the delay in seating you and receiving drinks. We're glad you enjoyed our chef's performance and appetizers. However, we're sorry that the service did not meet your expectations. Your feedback is valuable to us and we'll definitely look into improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

   Report
7. W

   William

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very accommodating to our party of 16. Chefs were terrific waitress was attentive and professional. An overall great experience
   

   Benihana - Pittsburgh, PAResponded on 14 November 2024

   Dear William! Thanks for visiting us at Benihana - Pittsburgh! We're delighted to hear that you and your party had a great experience and enjoyed our food and service. We always strive to accommodate our guests' needs, and it's heartening to know we hit the mark during your visit. We look forward to welcoming you back soon for another enjoyable meal.
   

   Is this helpful?

   Report
8. P

   Philip

   Las Vegas

   13 reviews

   vip
   4.0

   13 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service and food were good. Prices were a little high. Especially the drinks, $14 for a rum and coke. We got three drinks at the bar , it was happy hour. $34 plus a tip, way too high.
   

   Benihana - Pittsburgh, PAResponded on 11 November 2024

   Hey Philip! Thank you for taking the time to share your experience at Benihana - Pittsburgh. We're glad to hear that you enjoyed our service and food, but we're sorry to hear that you found our prices a bit high. We understand that our pricing may seem high, but we aim to provide a high-quality dining experience that justifies the cost. We appreciate your feedback and will definitely take it into consideration as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. M

   Marc

   Pittsburgh

   1 review

   1.0

   1 review

   Dined on 7 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The problem is not when accidents happen it’s how they are handled. Service started off slow as the server Ashley was either too busy with other tables or tictoc. The chef Alex comes out looking like he had just rolled out of bed. Not that you should be clean shavin, but at least look like you care that you’re about to go represent yourself and your company. The meal was fine, food was on point till the end while I still sat with an empty beer, my wife asked for more sauce and it slipped out of the chefs hand bounced off the flat top and all over my wife soaking her shirt pants dinner and cocktail in yum yum sauce. The chef was very apologetic, had towels and even returned a second time to the table to apologize. Enter the clueless Ashley, “can I get you a new drink?”. Really? Orders a new drink being the other was ruined saying she’d be back with more napkins…. 7min later neither ever came as she brought the check. Not that I’m looking for a hand out but the discount on the check was for the drink that was ruined and the next drink that was rung but never came out. My mortified wife is trying her best to keep it together as there was nothing done by management at all!! Where is a boss?? I went to the host desk where he was on his dang phone instead of taking care of the issues on his floor. Then offered a 10% discount on the meal??? 10% does help but cover her meal after a yum yum shower you useless piece!! Ruined the drink, the food and the top she was wearing and my datenight all the way around and all you offer is 10% off???? Useless!!! Enjoy your review here and other social media avenues!!!
   

   Benihana - Pittsburgh, PAResponded on 9 November 2024

   Hello Marc! We're truly sorry for your experience at Benihana - Pittsburgh. We apologize for the slow service and the mishaps during your meal. We're glad you enjoyed the food, but regret the discomfort and loss of your night. We'll address the issues you've raised with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope for a chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
10. L

    Lois

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on 7 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The chef was great, very engaging and he cooked everything to perfection. Food was excellent as it always is at Benihana. I always enjoy myself whenI go there to dine
    

    Benihana - Pittsburgh, PAResponded on 9 November 2024

    Thanks for the review, Lois! We're thrilled to hear that you had a great time dining with us at Benihana - Pittsburgh. It's wonderful to know that our chefs' performance left a positive impression and that you enjoyed our food as always. We strive to provide excellent service and value, and we're glad to hear that we hit the mark during your visit. We look forward to welcoming you back soon!
    

    Is this helpful?

    Report