Benihana - Pittsburgh, PA

Review summary

1. A

   Amy

   VIP

   Pittsburgh

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I had my birthday certificate that expires today. We drove quite a distance for dinner there and were informed that the birthday certificate isn’t valid on a Sunday. So… my question is why is it expiring today if (as I was told) it’s not valid on Friday, Saturday or Sunday? Like I guess it ACTUALLY expired Thursday? If it expired Thursday, put that on the certificate? Also, our server charged us for a fried rice upgrade that we didn’t order and tried to slide the bill past us without us noticing.
   

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2. D

   Dakota

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter was very attentive and friendly and our cook Jessie we seen him a couple times now he knows almost exactly how we like our food very good at his job takes his time and very funny.
   

   Benihana - Pittsburgh, PAResponded today

   Thanks for the feedback, Dakota! We're thrilled to hear that you had such a positive dining experience at Benihana - Pittsburgh. It's great to know that our attentive service and our chef's knowledge of your preferences made your visit enjoyable. We always strive to provide excellent food and service, and your kind words affirm that we're on the right track. We look forward to serving you again soon!
   

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3. S

   Suzanne

   VIP

   Pittsburgh

   34 reviews

   5.0

   34 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a wonderful dinner at Benihana. The staff are great
   

   Benihana - Pittsburgh, PAResponded today

   Hello Suzanne, Thank you for your wonderful review! We're thrilled to hear that you always enjoy your dinners at Benihana. It's always a pleasure to serve our valued guests like you. We noticed your rating on value and we're always working to improve our offerings. We hope to serve you again soon. Best regards, The Management Team
   

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4. H

   Heather

   Cincinnati

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered the taste of Benihana seated at a table in the lounge area. The taste of Benihana gives you a ton of food and you get to try different things off the menu. The soup was very flavorful. One of the most flavorful soups I had at a Japanese restaurant. The salad was good. Similar to all salads at this type of restaurant. The starter I got was the dragon roll. It was average. However I was expecting a smaller portion since it was part of the tasting menu but it was a full size roll. My husband ordered the edamame. The edamame had lots of salt (which was great). Some places don’t put enough salt on the edamame (in my opinion). We both got the upgrade to the filet with chicken fried rice. This part was a little disappointing as the filet, veggies, and rice were cold. This is the main reason for giving the food 3 stars. The sauces were similar to all sauces at this type of restaurant. For dessert we got chocolate ice cream. Nothing fancy. Tasted like ice milk. Besides the entree being cold and all the food coming out within minutes of each other it was a good experience.
   

   Benihana - Pittsburgh, PAResponded today

   Thanks for the feedback, Heather! We're glad to hear that you enjoyed our soup, salad, and appetizers at Benihana - Pittsburgh. It's great to know you appreciated the saltiness on our edamame and enjoyed our taste of Benihana. We're sorry about the cold filet and the lack of creativity in our dessert. We're always looking to improve and your feedback is invaluable in that process. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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5. M

   Morgan

   Pittsburgh

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Portions seemed smaller at the bar than they do when eating at the hibachi table.
   

   Benihana - Pittsburgh, PAResponded today

   Thanks for visiting us, Morgan. We're thrilled to hear that you enjoyed the service at our bar as well as the hibachi table. We apologize if our portion sizes seemed smaller at the bar than at the table. We always strive to provide the best dining experience for our guests. We appreciate your feedback and look forward to serving you again soon.
   

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6. T

   Tom

   Chicago

   1 review

   1.0

   1 review

   Dined on 12 January 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Server asked white or fried rice. Ok fried. Bull comes and charged $7.50 for chicken fried rice. I asked and was told you asked for chicken fried rice. The cook was ok. Not great - a lot of food tossed around and his uniform looked like he just got done changing the oil in his car and the little stuffed chicken he had as a prop was filthy and shouldn’t be near food. There are many many better hibachi places - this was actually our first and last time. They are living off their name and longevity.
   

   Benihana - Pittsburgh, PAResponded 7 days ago

   Hello Tom, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Pittsburgh, PA didn't meet your expectations. We strive to provide our customers with quality food and service, and it's clear we fell short in your case. We also acknowledge your concerns about cleanliness and the cost of our dishes. Rest assured, we take your feedback seriously and will address these issues with our team. We hope to have the opportunity to provide you with a better experience in the future.
   

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7. D

   Danielle

   VIP

   Pittsburgh

   11 reviews

   4.0

   11 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great entertainment for the kids/families! Chef was very polite and engaging.
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Hi Danielle, Thank you for taking the time to share your experience at Benihana - Pittsburgh, PA. We're thrilled to hear that you and your family enjoyed our entertainment and found our chef to be polite and engaging. We always strive to provide a memorable dining experience for our guests and it's wonderful to know we were able to do that for you. We appreciate your feedback and look forward to welcoming you back soon! Best regards, The Management Team
   

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8. M

   Martha

   VIP

   Pittsburgh

   4 reviews

   5.0

   4 reviews

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon and leisurely meal with great service and delicious food. We took a walk around the restaurant and the Asian artwork is just Beautiful and calming. We will go again soon!
   

   Benihana - Pittsburgh, PAResponded on 10 January 2025

   Thanks for the review, Martha! We're thrilled to hear that you had a lovely afternoon and leisurely meal at Benihana - Pittsburgh, PA. It's fantastic to know that our service and food met your expectations. We're also glad you appreciated the Asian artwork and found the ambiance relaxing. We look forward to welcoming you back soon!
   

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9. C

   Cindy

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on 8 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate was our chef & he was great! Very entertaining!
   

   Benihana - Pittsburgh, PAResponded on 10 January 2025

   Hi Cindy, We're overjoyed to hear that you had a fantastic time at Benihana - Pittsburgh, PA! It's wonderful to know that our chefs made your visit enjoyable and that our food and service lived up to your expectations. We strive to make every dining experience memorable and it's heartwarming to know we succeeded with you. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best Regards, The Management Team
   

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10. C

    Chris

    VIP

    Pittsburgh

    14 reviews

    5.0

    14 reviews

    Dined on 7 January 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great service! Made my daughter feel very special on her birthday
    

    Benihana - Pittsburgh, PAResponded on 9 January 2025

    Thanks for the review, Chris! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Pittsburgh, PA. It's great to know that our team made your daughter feel special with our service. We're sorry to hear that you found the value to be less than expected. We always aim to provide the best experience and your feedback helps us do that. We hope to welcome you and your family back soon!
    

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