Benihana - Pittsburgh, PA

Review summary

1. M

   Margarita

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was overall delicious. I did not care for the ginger sauce, it was far more sodium than ginger; disappointing Everything else was delicious❤️
   

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2. L

   Lee ann

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Thanksgiving. It was fun to watch the food production. The food was delicious and service was excellent.
   

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3. S

   Stacy

   Pittsburgh

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first Thanksgiving eating out. Great food, great company, great service, great conversation.
   

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4. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, good food, friendly staff, very accommodating!
   

   Benihana - Pittsburgh, PAResponded 7 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh. It's wonderful to know that you enjoyed our food and found our staff to be friendly. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

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5. T

   Tobie

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our chef Nate was very entertaining and engaging during meal prep-our group enjoyed the evening!
   

   Benihana - Pittsburgh, PAResponded on 21 November 2024

   Dear Tobie! Thanks for the review! We're thrilled to hear that you had a great time during meal prep with our chef at Benihana - Pittsburgh. It's always our goal to create a memorable dining experience for our guests, and we're glad we hit the mark for you. We appreciate your feedback on our food and value, and we'll continue to work on providing the best experience for our guests. Looking forward to your next visit!
   

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6. S

   Sammi

   Pittsburgh

   1 review

   4.0

   1 review

   Dined on 19 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dinner was great, the chef was very kind to the children at the table and interactive!
   

   Benihana - Pittsburgh, PAResponded on 21 November 2024

   Hi, Sammi! Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dinner and felt the chef was interactive with the little ones. It's always our goal to make every dining experience memorable for our guests. We look forward to serving you again soon!
   

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7. A

   Allison

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and they did a great job entertaining with the hibachi cooking!
   

   Benihana - Pittsburgh, PAResponded on 17 November 2024

   Hello Allison! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed our food and found our hibachi cooking entertaining. We always strive to provide a memorable dining experience for our guests, and we're glad to see we hit the mark during your visit. We appreciate your feedback on the value and we'll continue to work on it. Looking forward to welcoming you back to Benihana - Pittsburgh soon! Best regards, The Management Team
   

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8. L

   Laura

   Pittsburgh

   1 review

   4.0

   1 review

   Dined on 14 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was delicious, plenty of options to choose from. Service was good. We didn’t drink any alcohol but also plenty of options for those that do. Wasn’t super crowded, and the noise wasn’t out of control. I took my friend for his birthday, since he had never been to Benihana before. They asked when making the reservation if there’s a special occasion, I listed “Adult Birthday”. There was in fact zero celebration. Apparently you need to join their Chef’s Table and get a birthday coupon? They said the coupon gets you $30 off. That’s it… honestly, I would have preferred they keep the $30 and so the little candle / lights / song that every other hibachi place does - noted for future birthdays. Otherwise, good food. Just won’t be coming back for any birthday celebrations lol
   

   Benihana - Pittsburgh, PAResponded on 17 November 2024

   Hello, Laura! Thank you for your review. We're delighted to hear that you enjoyed our food and service, and found our options to suit your needs. We understand your concerns regarding the Chef's Table, birthday celebrations, and celebration not being acknowledged. We truly appreciate your feedback and will take it into consideration. We hope to see you again soon for a more enjoyable experience. Best regards, Benihana - Pittsburgh Management Team
   

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9. J

   Jeff

   Pittsburgh

   1 review

   1.0

   1 review

   Dined on 12 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our reservation was for 715 and didn't get seated til 740. We didn't receive drinks until 805. We were given free appetizers which was nice of the staff but even after we didn't get started with our food until past 840. We were about 3 min away from leaving until we got our food. Chef was good and very personable but unfortunately the service was some of the worst service if not the worst service I've ever seen. Hostess and manager had to come over and help after 30 min.
   

   Benihana - Pittsburgh, PAResponded on 14 November 2024

   Hey, Jeff! We're really sorry to hear about your experience at Benihana - Pittsburgh. We understand that waiting can be frustrating and we apologize for the delay in seating you and receiving drinks. We're glad you enjoyed our chef's performance and appetizers. However, we're sorry that the service did not meet your expectations. Your feedback is valuable to us and we'll definitely look into improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. W

    William

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very accommodating to our party of 16. Chefs were terrific waitress was attentive and professional. An overall great experience
    

    Benihana - Pittsburgh, PAResponded on 14 November 2024

    Dear William! Thanks for visiting us at Benihana - Pittsburgh! We're delighted to hear that you and your party had a great experience and enjoyed our food and service. We always strive to accommodate our guests' needs, and it's heartening to know we hit the mark during your visit. We look forward to welcoming you back soon for another enjoyable meal.
    

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