Benihana - Plano, TX

Review summary

1. AB

   AubreyBartel18

   Dallas1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Twilah sucked. Made it a horrible experience. Barely came around.
   

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2. OT

   OpenTable Diner

   Dallas2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had reservation but the restaurant stuffed more chairs than usual around the table so we started off with no room. The food was okay bout undercooked no performance by the chef and the waitress was so busy we didn’t see her much.
   

   Benihana - Plano, TXResponded 1 day ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Plano, TX. We understand that the seating arrangement and the quality of food were not to your satisfaction. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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3. M

   Michael VIP

   Dallas54 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having not been for probably years, I was very impressed. The service was excellent! The “show” of the chef preparing our meal was wonderful! And the food was delicious and of high quality. It is clear to me how Benihana has remained the top of their class for teppan grill restaurants!
   

   Benihana - Plano, TXResponded 7 days ago

   Hello Michael, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at Benihana - Plano, TX. It's great to know that our service and food met your expectations. We're also delighted that you enjoyed our chef's show - it's something we take great pride in! Your kind words about our food quality and service are greatly appreciated. We're committed to maintaining our standards and your feedback is invaluable. We look forward to welcoming you back soon. Best regards, The Management Team
   

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4. D

   Dr Nathaniel

   Dallas1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience but need to cook the chicken much longer
   

   Benihana - Plano, TXResponded 4 days ago

   Thanks for visiting us, Dr Nathaniel! We're thrilled to hear that you had a great experience at Benihana - Plano, TX. We strive to provide excellent food and service, so we're glad to know we hit the mark for you. We appreciate your feedback on the chicken's cooking time and we'll definitely take it into consideration. We look forward to welcoming you back soon!
   

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5. D

   Dr. Billy VIP

   Dallas785 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding - prepared by Chef German. Outstanding! Service was also outstanding. She was friendly, prompt, and courteous. Manager is always present and also very friendly.
   

   Benihana - Plano, TXResponded on 3 March 2025

   Thanks for visiting us, Dr. Billy! We're thrilled to hear that you enjoyed the food and found our service to be outstanding. Our chef's preparation truly is a work of art, and we're glad to know that our team made your meal memorable. Your kind words about our team's friendliness are greatly appreciated. We look forward to serving you again soon. Best regards, Benihana - Plano, TX Management Team.
   

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6. W

   Walter

   Houston2 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 1

   The vent hoods were not working properly. WAY too much smoke.
   

   Benihana - Plano, TXResponded on 3 March 2025

   Hi Walter, We're really sorry to hear about your experience at Benihana - Plano, TX. We take all feedback seriously and are disappointed to hear about the vent hoods not functioning properly. We will definitely look into this matter and work on improving our service. We're glad to hear that you enjoyed our food, but we're sorry that the service didn't meet your expectations. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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7. C

   Cedric

   Dallas1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was terrific as always. We will be visiting again
   

   Benihana - Plano, TXResponded on 3 March 2025

   Hello Cedric, We are thrilled to hear that you had a terrific experience at Benihana - Plano, TX! Your kind words and high ratings for our food, service, and value truly mean a lot to us. We're delighted that you plan to visit us again soon. We look forward to serving you again soon. Best regards, The Management Team
   

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8. l

   lesasha

   Dallas2 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was awesome. Preston was personable, polite, and attentive. The chef was great. This was a great experience for my birthday dinner. I will definitely be back.
   

   Benihana - Plano, TXResponded on 28 February 2025

   Thanks for the feedback, Lesasha! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Plano, TX. It's wonderful to know that our team made your dinner memorable and that you appreciated our staff's personality and service. We're glad that we could contribute to making your birthday dinner a great one. We look forward to welcoming you back for more memorable experiences.
   

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9. K

   Karen

   Dallas1 review

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a fantastic dining experience for a birthday and a part of 10. Everyone had a wonderful time.
   

   Benihana - Plano, TXResponded on 28 February 2025

   Thanks for the review, Karen! We're thrilled to hear that you chose Benihana - Plano, TX for your birthday celebration and that your dining experience was memorable. We strive to make every birthday celebration a memorable one for our guests, and it's great to know we hit the mark with you. We appreciate your high ratings and look forward to welcoming you back for more memorable experiences. Best wishes, The Management Team.
   

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10. J

    James

    Dallas1 review

    4.0

    Dined on 26 February 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    had a great time with my daughter here the service was great but unfortunately we were sat with what would be considered a Karen she was rude to the staff and her family members. However, we made the best of it and had a great time
    

    Benihana - Plano, TXResponded on 28 February 2025

    Thanks for visiting us, James! We're thrilled to hear that you and your daughter had a great time at Benihana - Plano, TX. It's wonderful to know that our service met your expectations. However, we're truly sorry to hear about the incident you described with your server. We strive to create a comfortable and enjoyable atmosphere for all our guests, and we apologize if we fell short in this instance. Your feedback is valuable to us, and we will certainly address this with our team. We hope to see you and your family again soon!
    

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