Benihana - Plano, TX

Review summary

1. OT

   OpenTable Diner

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Birthday for a 2 year old with friends
   

   Is this helpful?

   Report
2. c

   carrie

   Las Vegas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The cook and the food were great but our waitress was slow and forgetful. We had to ask forks, refills, straws, steamed rice multiple times. She brought out my daughter’s birthday ice cream and walked away. we had to sing to her because our waitress forgot her while all the other tables were being sung to by their waitresses.
   

   Benihana - Plano, TXResponded 2 days ago

   Hey, Carrie! We're really sorry to hear about your recent experience at Benihana - Plano. We always strive to provide our guests with exceptional service, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback about the service and we assure you that we will address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

   Is this helpful?

   Report
3. C

   Christian

   Dallas

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Really expensive for mid-level tasting food. $350 for 5 people.
   

   Benihana - Plano, TXResponded 2 days ago

   Hey, Christian! Thanks for the feedback. We're sorry to hear that you found our pricing to be on the higher side. We aim to provide an exceptional dining experience with high-quality, flavorful dishes at a reasonable cost. We appreciate your feedback and will certainly take it into account as we continuously strive to improve our offerings. We hope to serve you again soon.
   

   Is this helpful?

   Report
4. R

   Richard

   Houston

   21 reviews

   vip
   5.0

   21 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun birthday dinner for my daughter and her friends!
   

   Benihana - Plano, TXResponded on 18 November 2024

   Hello, Richard! Thank you for choosing Benihana - Plano for your daughter's birthday dinner! We're thrilled to hear that you and your friends enjoyed your experience with us. We always strive to make special occasions even more memorable. We appreciate your high ratings for our food and service. We're sorry if you felt the value didn't quite match up, we assure you that we are committed to providing the best quality food and service for the best value. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
5. D

   Danielle

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, very attentive and food was excellent.
   

   Benihana - Plano, TXResponded on 18 November 2024

   Hello Danielle, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our food and service. Your kind words truly mean a lot to us. We always aim to provide our guests with the best dining experience possible and it's wonderful to know we hit the mark for you. We look forward to welcoming you back to Benihana - Plano soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
6. C

   Carla

   Hawaii

   12 reviews

   5.0

   12 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a treat to eat at Benihana's. Food is excellent. I had the best Pumpkin Margarita.
   

   Benihana - Plano, TXResponded on 18 November 2024

   Thanks for visiting us, Carla! We're thrilled to hear that you enjoyed your experience at Benihana - Plano. It's great to know that our food and service met your expectations. We always strive to provide excellent meals and we're glad you appreciated the Pumpkin Margarita. Your kind words mean a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

   Report
7. T

   Torrance

   Dallas

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience. The chef was amazing. Will go again
   

   Benihana - Plano, TXResponded on 17 November 2024

   Hello, Torrance! Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Plano. It's always a pleasure to know that our chefs and service meet your expectations. We're already looking forward to your next visit. Thank you for choosing us! Best Regards, The Management Team
   

   Is this helpful?

   Report
8. K

   Kyesha

   Dallas

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Candace and out table cook was amazing!
   

   Benihana - Plano, TXResponded on 15 November 2024

   Thanks for the feedback, Kyesha! We're thrilled to hear that you enjoyed your dining experience at Benihana - Plano. It's wonderful to know that our service and food lived up to your expectations. We always strive to provide the best for our guests and your review tells us we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

   Report
9. J

   Jasmine

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   7:30 Reservation - waited about 45 mins When sat down with another family for hibachi that had kids and was their first time, the chef barely did any tricks, usually there is a lot more. Other than that, it was okay.
   

   Benihana - Plano, TXResponded on 12 November 2024

   Thanks for the review, Jasmine! We're sorry to hear that your experience with us didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it seems we missed the mark during your visit. We appreciate your feedback about the wait time and the hibachi performance, and we'll definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

   Report
10. H

    Hollister

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I knocked over my salad and the dish broke on the floor, salad everywhere. They brought me another salad and two of the serves collided trying to help and the new salad dropped on the floor and the dish also broke. Salad everywhere. Attitude was great and it was funny. It could have been a bad experience, but the server was great!
    

    Benihana - Plano, TXResponded on 11 November 2024

    Hello, Hollister! We're so glad to hear that you had a great experience at Benihana - Plano! We're sorry for the mishaps with your salad, but we're thrilled that you found the service to be excellent. We strive to provide a fun and relaxed dining experience for all our guests, and we're glad you appreciated it. We sincerely apologize for the inconvenience and we hope that it didn't ruin your overall experience. We appreciate your feedback and look forward to serving you again. Best Regards, The Management Team
    

    Is this helpful?

    Report