Benihana - Plymouth Meeting, PA

Review summary

1. J

   Jason

   Philadelphia

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited for a table for 45 minutes past the reservation time. Once seated we were neglected and not offered any service at all. 65 minutes after our original reservation time we got up and left never even having a chance to order drinks.
   

   Benihana - Plymouth Meeting, PAResponded 4 days ago

   Dear Jason! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It's clear that we didn't live up to our usual standards, and for that, we sincerely apologize. We understand how frustrating it can be to wait for a table and not receive the service you deserve. We assure you that we are taking your feedback seriously and will address this issue with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the service and experience you deserve.
   

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2. E

   Eissie

   Caribbean

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I made a reservation for 9pm, by 10pm we did not receive drinks yet or any appetizers & they had just taken our dinner order. I ended up leaving prior to receiving any drinks or food due to poor service. I will most likely not be attempting to dine here again.
   

   Benihana - Plymouth Meeting, PAResponded 5 days ago

   Hello Eissie! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It's clear that we fell short in providing prompt service and quality food and drinks. We understand how frustrating it must have been to wait for your order without receiving anything. We sincerely apologize for this, and we're disappointed to hear that you're not planning on returning. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to serve you better in the future. Best regards, The Management Team
   

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3. G

   Gabriel

   Poconos

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made reservations for 9pm. We got there at 9pm then was told it was busy so it would be a few minutes until we were seated. We did not get seated until 10pm. When we finally got seated it took another 30 min to even get water & drinks. By this time it was almost 11pm and the chef was not even at our table yet. I opted to just get up and leave. What is the point of reservations?? Overall , this place was very unprofessional, disorganized, & chaotic. Would not recommend going here unless you have patience.
   

   Benihana - Plymouth Meeting, PAResponded 3 days ago

   Thanks for visiting us, Gabriel! We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. We understand that waiting can be frustrating, especially when you have made a reservation. We understand your frustration and we apologize for the inconvenience. We assure you, this is not the norm at our restaurant. We are addressing your feedback and will strive to improve our service to provide a better dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to serve you better.
   

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4. A

   Aleisha

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   when i came in there was no host & the lounge was crowded i sat myself at the bar waited an hour to be serviced an employee was in there yelling my order was wrong my drinks barely had liquor im not going back
   

   Benihana - Plymouth Meeting, PAResponded 5 days ago

   Thanks for visiting us, Aleisha! We're really sorry to hear about your experience at Benihana - Plymouth Meeting. It's disappointing to know that you had to wait for service and that your order was not up to par. We strive to provide excellent service to all our guests and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. M

   Michael

   Philadelphia

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   We made a reservation at 7:30pm. We didn’t get seated until 8:15/8:30. We were seated at a table and waited until 9pm for anyone to take our orders because no one knew we, along with other members were there. It was poorly managed.
   

   Benihana - Plymouth Meeting, PAResponded 5 days ago

   Thanks for visiting us, Michael! We're sorry to hear about your recent experience at Benihana - Plymouth Meeting. We understand that waiting can be frustrating and we apologize for the inconvenience caused. We strive to provide our guests with an enjoyable dining experience and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better in the future. The Management Team
   

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6. HA

   HungryAce

   Philadelphia

   27 reviews

   vip
   2.0

   27 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The place still is dysfunctional. Took an hour to get our soup, chef wasn’t at the right table, server was MIA to the point we got drinks after we were done eating. Go somewhere else…. And I am a Benihana 20 years customer. Just a shame what a disgrace this place is in Plymouth Meeting. I tried again after a year long break from the disaster it was last time (and twice before that).
   

   Benihana - Plymouth Meeting, PAResponded 5 days ago

   Dear Guest! Thanks for the feedback! We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It's disappointing to know that we fell short of your expectations, especially given your 20-year history with us. We take your comments seriously and will address them with our team to ensure we improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best Regards, The Management Team
   

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7. FJ

   FoodieJ

   Philadelphia

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This Benihana location has really upped its game from a few years ago! From the moment we walked in, everyone was friendly and accommodating. We were on time for our reservation but requested to have a few minutes at the bar. Bartenders were friendly and served up delicious drinks quickly. Hibachi chef, Hai (not sure of spelling), was outstanding & performed a trick or two I hadn't seen before. Food was delicious. Jenny, who has been there for years and oversees customers' special occasions, was fun & attentive. Our server, Alex, was also friendly & attentive. Bathroom was clean. Couple suggestions - restaurant could use some music so that when hibachi show is over, there is some ambience. Also menus, etc. could use more frequent wipe-down. Overall, they are doing a great job here. It's one of the few Benihanas left in the region - let's keep it bustling with business!
   

   Benihana - Plymouth Meeting, PAResponded 6 days ago

   Hi FoodieJ, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Plymouth Meeting. It's wonderful to know that our team's efforts to enhance the dining experience are appreciated. We're glad you enjoyed the hibachi show and found our food delicious. We also appreciate your suggestion about the music and will take it into consideration. We're delighted to hear that we're one of the few Benihana locations left in the region and look forward to welcoming you and your guests again soon! Best, Benihana - Plymouth Meeting, PA Management Team
   

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8. J

   Jessica

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   The stir-fried dishes were too salty as well as soups. Sashimi and sushi weren't fresh either. Prices are high compare to other places. Menus are sticky. It was such a long wait for each plate to come out. Overall we weren't happy at all dining there. Server is good and attentive. It would be our first and last time dining there. Not worth to try at all if anyone would plan on going there. Improvements is definitely in NEED!.
   

   Benihana - Plymouth Meeting, PAResponded on 14 November 2024

   Hey, Jess! We're really sorry to hear about your experience at Benihana - Plymouth Meeting. We strive to provide the best food and service to all our guests, and it's clear we fell short during your visit. We appreciate your feedback on the salty and sushi dishes, as well as the wait times. We're also sorry if our menu seemed sticky. We'll definitely take your feedback into account as we continually work to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to make it right. Best, The Management Team
   

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9. W

   William

   Philadelphia

   128 reviews

   1.0

   128 reviews

   Dined on 9 November 2024

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 1

   They should seriously close this location. It is so dirty and worn down that I cannot even imagine what the kitchen looks like. Our table was ready 40 minutes after our reservation, and drinks took 1 hour (just water). The wine cooler cabinet was locked, and no one of the staff could get in. They are short about 5 chefs, and the food was just blah. Our poor server was so overwhelmed, but she tried hard, and we tipped her well. The rest of the place gets 1 star if that.
   

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10. M

    Marissa

    Philadelphia

    4 reviews

    1.0

    4 reviews

    Dined on 9 November 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    I have to admit, I was very disappointed in our experience this past Saturday night. When were taken to our table my son was placed at the end of the group, not even part of the hibachi table. And he wasn’t even given a place setting until I asked for it two times. And then they didn’t even bring a napkin or chopsticks, which I also had to ask for. We sat at the table for almost an hour before anyone even took our order. I understand that the restaurant was busy, but they didn’t even acknowledge how long we waited. Nobody even apologized. Dishes from leftover food, and even the servers tray and trash from our chopsticks and straw wrappers were left at the table the entire time. Nobody checked in on us or even cleaned up after our space between courses. The food was mediocre in comparison to other times that I’ve visited Benihana or another hibachi restaurant. The place was loud, noisy filthy and poorly run. Finally, at the end, they got my bill wrong twice. It’s like my server didn’t even care what she put on each parties receipts. They had to fix it twice. And then, I believe I was overcharged. I got the Benihana Trio and they actually charged me extra for the rice! Doesn’t rice come standard with a $50 entre? I just don’t get it. Everybody knows me to be a non-complainer but I had to voice how upset I am with this whole experience. Benihana, I really want you to make this up to me. I’m beyond disappointed with you.
    

    Benihana - Plymouth Meeting, PAResponded on 11 November 2024

    Hey, Marissa! We're truly sorry to hear about your disappointing experience at Benihana - Plymouth Meeting. We always strive to provide our guests with a memorable and enjoyable dining experience, and we're gutted when we don’t meet expectations. Your feedback is crucial to us and we assure you that we will address these issues. We understand your frustration and are committed to improving our service. have to admit, I was very disappointed in our experience this past Saturday nightWe hope you will give us another chance to make it right. Best, The Management Team
    

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