Benihana - Plymouth Meeting, PA

Review summary

1. K

   Kim

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Our service was horrendous. 15% discount because of waiters inability to serve soup and salad, bring us our drinks, provide forks. The cook was good, but seriously will NEVER go back. Entrees are $40 now, you are supposed to get 6 things, we didn’t get 3 of them.
   

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2. A

   Andrea

   VIP

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This as the worst customer service experience I have ever had in any country, and I have travelled all over the world in my 72 years. I was repeatedly insulted by the manager. I need to speak to someone is customer service, the story is too long to type here. And if I do not hear, I will post publicly. My cell is 610-316-2295
   

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3. G

   Gianna

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I had a terrible experience there last night. They were very backed up at the door when we arrived. We don’t have to wait too long past our reservation time to be seated but the group that was seated with us had been waiting an hour. We were sat at a table that wasn’t completely set up. It took the server forever to come over to greet us. Once they did they asked us for drinks, apps and if we had any allergies. My two daughters both had a dairy allergy and one also had egg. We notice the menus we were given were not the usual ones but holiday ones. The bottom of those menus said the full menu was available upon request. We asked for the full menu as the holiday ones were limited and had the prices jacked waaaay up. We were denied the full menu. We had to ask for napkins and utensils after our apps arrived (which were bad). Then when the chef came out we reminded him of my daughter’s allergies. He said he would have to make one in the back because of the egg allergy which was fine. Then he continued to cook some of their food with butter and started to serve them that food. I had to ask him to remake it and then had to get up to ask a hostess to make sure they wouldn’t wait forever for their food. After all of that our bill was over $250 for two adults and two kids. Completely a rip off and I will not be returning.
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Dear guest, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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4. F

   Frankie

   Philadelphia

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Horrible service. That’s all i am going to and need to say.
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Hey Frankie, we're really sorry to hear about your recent experience at Benihana - Plymouth Meeting, PA. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback is invaluable and we assure you that we will take your comments into account as we continually strive to improve. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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5. M

   Maura

   Atlantic City

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible service. We were there for al ost two hours. Menu is confusing and you will definitely need reading glasses for the small print. Not going back
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Thanks for the feedback, Maura. We're truly sorry to hear that your experience at Benihana - Plymouth Meeting, PA didn't meet your expectations. We understand that the service and menu presentation could have been clearer, and we appreciate your feedback on this matter. We strive to provide excellent service and we're sorry we fell short this time. We hope you'll give us another chance to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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6. H

   Helen

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I was so disappointed the restaurant obviously overbooked. Our reservations were at 7:00pm and I don’t think we were seated until 8:30 only to be moved because our seating was next to the storage area and as servers went back and forth the cold air coming from the room was unbearable. The manger did move us however it got worse. Our server dropped the drinks for the table after we had waited an hour to get them. The food at best was average. I will never go back for Christmas as this establishment chose money over their customer’s satisfaction.. Shame on you Benihana!!!
   

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7. N

   Nicholas

   Philadelphia

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Reservations were running behind, but the whole staff handled it well, very much appreciated, especially on a Holiday
   

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8. K

   Kate

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   6:15 reservation, seated at 7:45, no food until 8:30. Only 1/2 of the appetizers came out. Yes, it was Christmas but they clearly overbooked and then had a “special expensive menu” and not nearly enough servers or chefs to provide even poor service. Would not return.
   

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9. S

   Shannon

   VIP

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   While the food was delicious and our hibachi chef was fantastic, it seems pretty evident the restaurant overbooked their reservations. Our reservation was for 6:00 PM and we were seated at 6:45. Our hibachi chef came to the table just after 7:00. There were other parties there who were seated over an hour after their reservation time and tables near us who were seated before us but whose hibachi chef came to their table after ours did. We very much enjoyed our food; however, the overall experience was certainly negatively impacted by the stressful vibe surrounding us. Hoping Benihana PM makes some changes to their reservation/seating model, particularly on Christmas Day.
   

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10. L

    Lela

    VIP

    Philadelphia

    1 review

    4.0

    1 review

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    6 PM reservation on Christmas Day. We arrived on time—and was seated 45 minutes later. That was the norm for the holiday. Besides that, all was very good.
    

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