Benihana - Plymouth Meeting, PA

Review summary

1. M

   Mary Beth

   VIP

   Philadelphia

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food is always good here. But our reservation was at 7:15 and we weren’t done with dinner until 10pm. We waited over an hour for our chef to come. In that time another chef came and took our rice bowls and dipping bowls so when our chef came he didn’t have everything he needed and we didn’t get our sauces until after we started eating. We didn’t not get our tea and almost didn’t get our dessert. We did receive 20% off of our bill, but only after we said something to the staff multiple times. This is not the first time this has happened here. There seems to not be enough chefs and/or staff at this location.
   

   Benihana - Plymouth Meeting, PAResponded 3 days ago

   Hey, Mary Beth! We're really sorry to hear about your recent experience at Benihana - Plymouth Meeting. We understand how frustrating it can be to wait for your meal, especially when you're hungry and tired. We're glad to hear that you enjoyed the food, but we're disappointed that the service didn't meet your expectations. We take your feedback seriously and will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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2. J

   Jonathan

   West Palm Beach

   1 review

   1.0

   1 review

   Dined on 7 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation at 6:45 was not seated until 715 and then after we were seated wewaited 30 minutes for service and another 20 minutes to place an order for food
   

   Benihana - Plymouth Meeting, PAResponded 7 days ago

   Hello, Jonathan! We are truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It is never our intention to keep our customers waiting or for service that is slow. Please accept our sincerest apologies for the inconvenience caused. Your feedback is invaluable to us as we continuously strive to improve our services. We appreciate your patience and understanding and hope that you will give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

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3. B

   Brittany

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   The overall experience was great, it was a great place for kids to celebrate birthdays. It is pricey but hassle-free.
   

   Benihana - Plymouth Meeting, PAResponded on 9 December 2024

   Dear Brittany! Thanks for visiting us at Benihana - Plymouth Meeting. We're thrilled to hear that you and your kids had a great time celebrating their special occasions with us. We strive to provide a hassle-free and memorable dining experience for all our guests. We understand that our pricing may be on the higher side, but we're glad that you found our place worth the cost. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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4. M

   Michelle

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Started off great. Got seated as soon as we checked in. Waitress was very slow and hardly ever appeared. My husband’s meal was perfect. Mine was missing the sauce in the NAME avocado tartar; and they didn’t even put my daughter’s order in until we asked where it was after everyone was done eating and the waitress took after dinner tea orders. I asked for her dessert to be packed to go- chocolate ice cream. They brought vanilla and not packed. The chicken was so greasy her fingers were dripping wet. Will not be returning.
   

   Benihana - Plymouth Meeting, PAResponded on 2 December 2024

   Dear Michelle! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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5. T

   Tanya

   VIP

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good overall experience..my server was super cool. Noisy kid next to my table but other than that..all went well.
   

   Benihana - Plymouth Meeting, PAResponded on 9 December 2024

   Thanks for the feedback, Tanya! We're glad to hear that you had a good overall experience at Benihana - Plymouth Meeting. We apologize if the noise level was a bit high due to the child next to you. We appreciate your understanding and patience. We're glad that you found our service to be cool and our food to be good. We look forward to serving you again soon. - The Management Team
   

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6. K

   Karyn

   VIP

   Philadelphia

   13 reviews

   2.0

   13 reviews

   Dined on 27 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bad service and so overpriced ! Waiter was also the host . Got soooo much more expensive sucs
   

   Benihana - Plymouth Meeting, PAResponded on 30 November 2024

   Hello Karyn! We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback regarding the pricing and we assure you that we're committed to offering fair prices. We will take your comments into consideration as we continuously work to improve our service. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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7. D

   Debbie

   VIP

   Philadelphia

   13 reviews

   2.0

   13 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had to wait more than an hour for our table. Then it was another 30 minutes before we got our beverages. I love the food at Benihana, but I wish you could figure out the reservations. I don’t mind waiting but last night was excessive.
   

   Benihana - Plymouth Meeting, PAResponded on 25 November 2024

   Thanks for the feedback, Debbie! We're sorry to hear about your wait time and the delay in your beverage service. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused. We appreciate your patience and understanding. Your comments are important to us and will be taken into consideration as we aim to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We look forward to serving you again soon.
   

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8. M

   Marc

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 23 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were seated half an hour past our reservation time and the service was extremely slow. However, the chef was good.
   

   Benihana - Plymouth Meeting, PAResponded on 25 November 2024

   Thanks for visiting us, Marc. We're truly sorry to hear about the delay you experienced. It's certainly not the standard we aim for at Benihana - Plymouth Meeting. We're glad to hear that you enjoyed the chef's service despite the initial timing issue. We appreciate your feedback and will work on improving our reservation processing and service speed. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future.
   

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9. J

   Jay

   VIP

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was extremely subpar. Food was acceptable, but still not as good as most hibachi places I frequent. Soup was really good, lobster was also very good. Chicken was not great and the steak was average. This was my first experience with the Benihana chain and I will most likely favor local hibachj places over this chain in the future. We were charged for things we didn’t order, and while the Edamame was very good, it came out halfway through the meal. Our drinks were empty almost the whole time, and I had to go find a manager to get our check after waiting 10 minutes for the server to even show back up. Will not be going back to this location for sure.
   

   Benihana - Plymouth Meeting, PAResponded on 25 November 2024

   Dear Jay! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Plymouth Meeting did not meet your expectations. We're glad you enjoyed our hibachi and soup, but regret that some aspects of your meal fell short. We take your comments about service and drink orders seriously and will use them to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to serve you better. Best regards, The Management Team
   

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10. J

    Jason

    Philadelphia

    1 review

    1.0

    1 review

    Dined on 17 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We waited for a table for 45 minutes past the reservation time. Once seated we were neglected and not offered any service at all. 65 minutes after our original reservation time we got up and left never even having a chance to order drinks.
    

    Benihana - Plymouth Meeting, PAResponded on 19 November 2024

    Dear Jason! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It's clear that we didn't live up to our usual standards, and for that, we sincerely apologize. We understand how frustrating it can be to wait for a table and not receive the service you deserve. We assure you that we are taking your feedback seriously and will address this issue with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the service and experience you deserve.
    

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