Benihana - Puente Hills, CA

Benihana - Puente Hills, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sam

   Los Angeles1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christine was attentive and food was great! Would recommend
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Hello Sam, Thank you for your glowing review! We're thrilled to hear that you had a wonderful dining experience at Benihana - Puente Hills, CA. It's great to know that our food and service met your expectations. Your recommendation means a lot to us. We look forward to welcoming you back soon! Best, The Management Team
   

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2. L

   Liz

   Los Angeles6 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   The food was good but the inside is not the cleanest looking.
   

   Benihana - Puente Hills, CAResponded 5 days ago

   Dear Liz, Thank you for your feedback! We're glad you enjoyed the food but truly apologize if the cleanliness of our interior didn’t meet your expectations. We strive to maintain a welcoming and spotless environment for our guests, and your comments highlight an area we need to improve. We'll address this with our team immediately to ensure a cleaner and more comfortable dining experience. We appreciate you bringing this to our attention and hope to welcome you back for an even better visit soon!
   

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3. B

   BETTY VIP

   Los Angeles37 reviews

   5.0

   Dined on 12 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great dinner our chef Chaz and server Henry were great !
   

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   Benihana - Puente Hills, CAResponded on 13 March 2025

   Hey Betty, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great dinner with us and enjoyed the food and service. We always strive to provide the best experience for our guests and your feedback is a testament to our efforts. We hope to see you again soon at Benihana - Puente Hills, CA! Best regards, The Management Team
   

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4. J

   Jennifer

   Orange County2 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We arrived at the restaurant and we were told that they were behind 45 minutes to an hour. We went to the bar and it was completely packed. We waited an hour went back to the counter and they said it would be another half an hour before we got seated. We continue to wait sat down and our chef did a horrible job. The food was overcooked. We definitely will not be going to this location for a while. We brought with us several people a total of seven. We spent over $1000. It was definitely was not worth it.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for the review, Jennifer. We're truly sorry to hear about your experience at Benihana - Puente Hills, CA. We understand how frustrating it must have been to wait for an hour and not receive the quality service that we strive to provide. We're sorry that the food did not meet your expectations. We take your feedback seriously and will use it to improve our service and food quality. We hope that you will give us another chance in the future to show you the true Benihana experience.
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Order chicken tenders for my 3 year old didn't get them till we were almost done with our meal
   

   Benihana - Puente Hills, CAResponded on 11 March 2025

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Puente Hills, CA. We're glad to hear that you enjoyed our food and service. We're sorry for the delay in delivering your chicken tenders. We appreciate your patience and understanding, and we will certainly address this matter with our team. We hope to have the opportunity to serve you and your family again soon. Best regards, The Management Team
   

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6. R

   RICARDO

   Los Angeles1 review

   2.0

   Dined on 7 March 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our last visits to this Benihana have been disappointing. While the food is good, the “show” we expect for the premium we pay has fallen far short of what is was years ago. The chefs used to interact with our group every time to make it a memorable and fun event. Now they just seem to want to make the meal and throw out a couple jokes. It was my wife’s birthday and we had a full table. The chef just didn’t go the extra mile to make it special and this has happened the last times we’ve been here. Maybe they are short staffed or something. Just not the fun Benihana experience we used to have. And the cost is really going up so we will most likely look elsewhere for the amount we spend for a family event. We used to see this as dinner and a show. Now just an expensive dinner.
   

   Benihana - Puente Hills, CAResponded on 8 March 2025

   Hello Ricardo, We appreciate your feedback and we're sorry to hear that your recent visits to Benihana - Puente Hills, CA have not met your expectations. We're always striving to provide our guests with memorable experiences, and we regret that we fell short this time. We take your comments about our service and show seriously and will address this with our team. We understand your concerns about the rising cost of dining and we're sorry for any disappointment caused. We hope to have the chance to provide you with the kind of experience you've known us for. Best regards, The Management Team
   

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7. S

   Summer

   Los Angeles6 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Tyler and server Kamryn were Amazing! Definitely one of the best experiences we’ve had at this location!
   

   Benihana - Puente Hills, CAResponded on 10 March 2025

   Hi Summer, We're thrilled to hear that you had an amazing experience at Benihana - Puente Hills, CA! It's fantastic that you enjoyed both our food and service. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Palm Springs4 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleasant, food was great and our chef was accommodating!
   

   Benihana - Puente Hills, CAResponded on 7 March 2025

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a pleasant experience at Benihana - Puente Hills, CA. It's great to know that you enjoyed our food and found our chef to be accommodating. We strive to provide the best for our guests and your positive review is a testament to our efforts. We look forward to serving you again soon!
   

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9. T

   Tomas

   Los Angeles24 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La comida estuvo deliciosa, el servicio estuvo bien! Llevamos reservación y tardaron un poco en sentarnos y esa será a la única queja
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Estimado Tomas, Gracias por compartir tu experiencia. Nos alegra mucho saber que disfrutaste de la comida y el servicio. Lamentamos el tiempo de espera para que te asignaran tu mesa, y agradecemos tu paciencia. Tomamos en cuenta tus comentarios para mejorar y asegurarnos de que los tiempos de espera sean más ágiles en el futuro. ¡Esperamos verte pronto para ofrecerte una experiencia aún mejor!
   

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10. OT

    OpenTable Diner VIP

    Phoenix4 reviews

    1.0

    Dined on 28 February 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    The value and the food quality have gone down. But the chief is nice
    

    Benihana - Puente Hills, CAResponded on 2 March 2025

    Dear Guest! Thanks for the feedback. We're glad to hear that our chief is nice, but we're sorry to hear that you're disappointed with the value and food quality. We strive to provide the best for our customers, and your feedback helps us do that. We hope to have the opportunity to serve you again and provide a better experience.
    

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