Benihana - Salt Lake City, UT

Review summary

1. J

   Justin

   Dallas

   13 reviews

   2.0

   13 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Once again, the food was delicious and the chef was fun. The restaurant front is poorly run. We had a 6:15pm reservation but actually didn’t get to our table until nearly 7:00pm. Then we didn’t get a waitress to even acknowledge us for at least 10 to 15 minutes. After that, the experience was fine. The menu has been reduced which is disappointing. For example, the meal that was NY Strip is no longer an option (?).
   

   Is this helpful?

   Report
2. S

   Sydney

   Salt Lake City

   1 review

   vip
   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Quantity and quality of food were below average. It was a busy night but service and timing were way off; our appetizer edamame arrived after the entrees and the side that was supposed to come with the entrees arrived nearly 20 minutes later. Drinks weren’t correct and steak was overcooked. There are way better restaurants for the price.
   

   Is this helpful?

   Report
3. J

   Joseph

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Everything was great until the end when the waitress kept looking over my shoulder at the tip amount which felt really uncomfortable.
   

   Is this helpful?

   Report
4. A

   Anne

   Salt Lake City

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Our reservation was for 6:30. We showed up on time and were quoted a 25 minute delay. We were finally sat after over an hour delay. The servers did their best to accommodate a busy night but it was very apparent they were understaffed and exhausted. What’s the point of offering reservations if you’re going to be over an hour behind? Part of the allure of Benihana is the experience- we had overly tired and hungry kids, a chef trying to catch up but overall it was not a good experience. Half our table didn’t receive part of their food, and we had to request drink refills and remind the server. I feel for the service staff- they were doing their best. The manager did offer us 50% off which was very generous. I just don’t know that we will ever be back.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Hey, Anne! We're really sorry to hear about your recent experience at Benihana - Salt Lake City. We understand how frustrating it can be to have a long wait, even on a busy night. We appreciate your patience and understanding. We're glad to hear that you found our service to be commendable, despite the delay. We're also glad you found value in our offer. We understand how frustrating it can be to feel rushed and disappointed. We appreciate you bringing this to our attention, and we will use this as an opportunity to improve. We hope you'll give us another chance in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. R

   Rosemary

   Salt Lake City

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Music way too loud. Quieter and theme would have been better. We really missed the teriyaki sauce they used to cook with the meats. Salt and pepper alone are not enough. Chicken rice is now $7 extra. Way too high. Gets dirtier inside every time we go. Mario was chef. He did a great job!
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Hi Rosemary! Thank you for your feedback. We're sorry to hear that the music volume was too high and that the teriyaki sauce wasn't to your liking. We appreciate your suggestion about the music volume and will consider it for future improvements. We're also sorry to hear that you found the chicken rice price higher than expected. We strive to provide a quality dining experience for all our guests and your input helps us do just that. We're glad to hear that you found our service satisfactory and we look forward to welcoming you back to Benihana - Salt Lake City, UT for a better experience. Best, The Management Team
   

   Is this helpful?

   Report
6. L

   Layne

   Salt Lake City

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quinn did a great job. This is always a fun place to take my kids, and the staff did a great job keeping them happy and entertained. Thank you!
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Thanks for the feedback, Layne! We're thrilled to hear that you and your kids had a great time at Benihana - Salt Lake City. It's our pleasure to provide a fun and entertaining atmosphere for all ages. We're glad to know that our staff was able to keep your kids entertained and happy. We look forward to your next visit!
   

   Is this helpful?

   Report
7. C

   Craig

   Hawaii

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 7 December 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hard to understand why Benihana is charging 7.00 per person for fried rice on top of a 40.00-50.00 meal? Used to be a part of the meal. We will not be returning, too many other choices around SLC.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Thanks for the review, Craig! We're sorry to hear that your recent experience at Benihana - Salt Lake City didn't meet your expectations. We understand your concerns about the fried rice and portion sizes, and we appreciate your feedback as it helps us improve. We're constantly looking for ways to provide value and we'll certainly take your comments into consideration. We hope you'll reconsider and give us another chance in the future. Best regards, Benihana - Salt Lake City Management Team
   

   Is this helpful?

   Report
8. S

   Sally

   Salt Lake City

   1 review

   4.0

   1 review

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Too difficult to get to downtown SLC location. Mario the chef was EXCELLENT!!
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Dear Sally! Hey, thank you for choosing Benihana - Salt Lake City for your visit and for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with our chef and that our service met your expectations. We're sorry to hear about the difficulty in accessing our downtown location. We are continually working to improve our services and your feedback is invaluable in this process. We hope to see you again soon!
   

   Is this helpful?

   Report
9. C

   Carol

   Salt Lake City

   24 reviews

   vip
   4.0

   24 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was good but not great as previous visits. I think the cook and server were new as it appeared they were still learning.
   

   Benihana - Salt Lake City, UTResponded on 5 December 2024

   Hey Carol! Thank you for taking the time to share your feedback with us. We're glad to hear that you found our food good but not great as a previous visit. We're always working to improve and your feedback is invaluable to us. We hope that we'll have the opportunity to impress you with our culinary skills on your next visit. Best, The Management Team at Benihana - Salt Lake City
   

   Is this helpful?

   Report
10. B

    Bill

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on 1 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is great, the dining experience is good. I don't know the point of a reservation if you still have to wait 45 min once you check in for your reservation. Isn't the point to show up to be seated within 10-15 min max.
    

    Benihana - Salt Lake City, UTResponded on 2 December 2024

    Dear Bill, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
    

    Is this helpful?

    Report