Benihana - Salt Lake City, UT

Review summary

1. N

   Natalie

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had reservation at 8pm and was a half hour late. Our server gave me the wrong drink than I ordered. Our food didn’t begin cooking for an hour. After being there for over 3 hours we asked to have the full parking time validated to which they said they did. They didn’t and on top of our experience we had to pay for part of our parking.
   

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2. K

   Kevin

   Salt Lake City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience. Chef Ali was great and interacted with us as he made our food. All had a great time!
   

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3. T

   Tracy

   VIP

   Vancouver

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   very disappointing experience. Our booking was at 7pm, but we were not seated till 8pm,and were not served foods until 9pm. We left the restaurant at 9:20pm. I guess the schedules tells all.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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4. S

   Sherolyn

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef Quinn was excellent and the entire meal was delicious. We had a 6:15 reservation and were seated at 6:45. They seem to be running behind regularly so perhaps and adjustment needs to be made to their reservation system.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Thank you for the kind words! We’re thrilled to hear that you enjoyed your experience. Your satisfaction is our top priority, and we hope to have the pleasure of serving you again soon
   

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5. M

   Martha

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and experience is always fantastic. Our chef, Quinn, was great!!!
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   We appreciate your kind words! It’s great to know you had a positive experience with us. We can’t wait to serve you again.
   

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6. C

   Camila

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was amazing! Food was delicious and we felt very comfortable!
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

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7. K

   Kelly

   Salt Lake City

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Too hot!!! It was literally above 80 degrees Fahrenheit in the upper level of the restaurant. Our entire party was sweating just sitting there. We were excited for the meal to end so we could go outside into the December chill outside.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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8. R

   RYAN

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had reservations and still had to wait for over an hour. When we were seated, the upstairs was so full of people that you could not even get through aisles. Our eyes were burning from the exhaust and gas grill smell upstairs. Our drinks we ordered were all watered down like they had been sitting for a bit and the wrong order. We were disappointed in the salad dressing. It was very bitter. The prices were so high considering the amount of food that was served. Benihana has went to a 5 course meal style at serving guests and the food is getting served one slice of zucchini or onion at a time. We have not been here for a long time and were very disappointed at the service and food. The tenderloin steak was pretty good, better than the filet, but very high priced. Over all, we will not be back here anytime soon if at all.
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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9. R

   Ramona

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   From the time we walked in, it did not fit the quality that should have been for a high end restaurant. We had the reservation at 7:00 pm and did not get sat down until 7:30 ish. Btw we were about 15-20 mins early too. Then from there we did not get drinks for 20 mins, and then an hour for the chef to end up showing up. Lorraine tried to get salads and appetizers but with four kids at dinner time they wanted their food. The food was good and the chef was okay. However, my work recommended your establishment, and I was there celebrating my 30 years at my employment. Lorraine asked what we celebrating for and acknowledged it. But it was never mentioned again. By the end of our time I was ready to walk out and forget the whole thing. The chef grill from the table we sat at I observed the cleaners not even sanitizing anything. The cloth/rag was dirty!! There was tape like for windows to be held. The carpets, floor, etc needs to be updated! Well, let’s say I will never go to your establishment again and I will be telling everyone!!!!!!
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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10. B

    Brandy

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always have a good time at Benihana! Friendly staff and great chefs. The food is amazing and fun to watch get made. Fun place to celebrate any occasion!
    

    Benihana - Salt Lake City, UTResponded 2 days ago

    Dear Guest, thank you for visiting Benihana and sharing your experience! We’re thrilled to know that you had a fantastic time with us. Looking forward to welcoming you back soon!
    

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