Benihana - Salt Lake City, UT

Review summary

1. T

   Terri

   Louisville

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The chef totally ignored my party. We had to ask for our rice. Then we were not served the vegetables when everyone else got there’s. My bill was wrong. That was corrected by our server though very quickly. It was so disappointing. We had been looking so forward to going. I realize our family was not as larger as the other but it was as we were invisible.
   

   Benihana - Salt Lake City, UTResponded today

   Thanks for the review, Terri! We're truly sorry to hear about your experience at Benihana - Salt Lake City. It's very disappointing to hear that the service you received did not meet your expectations. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate you bringing this to our attention and we will certainly look into it. We hope you'll give us another chance to make it right. Best regards, Benihana - Salt Lake City Management Team
   

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2. S

   Stacy

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The staff was incredibly rude. Didn't get our order right or anything.
   

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3. B

   Brandan

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Quinn was funny and entertaining. He made the night.
   

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4. D

   DAVINA

   Salt Lake City

   50 reviews

   5.0

   50 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was Another Great Experience! Awesome Food Chef Ali Prepared and Amazing Service from Hannah!
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Hello Davina! We're thrilled to hear that you had another great experience at Benihana - Salt Lake City! It's wonderful to know that you enjoyed our food and found our chef's service to be amazing. We strive to provide a memorable dining experience for our guests and your feedback lets us know we're on the right track. We appreciate your ratings and look forward to serving you again soon! Best Regards, The Management Team
   

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5. R

   Rachel

   San Francisco

   1 review

   3.0

   1 review

   Dined on 22 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   There were too many bdays happening last night, mine included. We heard happy birthday being sung about every 5-10 minutes through out the restaurant. Just at our table there was another party celebrating their birthday. Our Chef zero focused on them and we felt as if we were wall flowers to their party. Ignored and uncomfortable. The food was so so. The low quality soup and salad could have been done with out and the rest of the food felt like we were on a basic bland diet rubbed in butter.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Hello Rachel! We appreciate your feedback and we're sorry to hear about your experience at Benihana - Salt Lake City. We always aim to provide a memorable dining experience, and it's clear we fell short during your visit. We understand how important it is to feel comfortable and we apologize for any discomfort caused. We're also sorry to hear that you found our food to be less than satisfactory. We always strive to deliver the best quality and we'll definitely take your feedback into account. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and make it up to you. Best regards, The Management Team
   

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6. H

   Heather

   Salt Lake City

   8 reviews

   2.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   This place is dirty. Also, the quality of food is not great, especially for the price. Will not return.
   

   Benihana - Salt Lake City, UTResponded on 18 November 2024

   Thanks for visiting us, Heather. We're sorry to hear that your experience at Benihana - Salt Lake City didn't meet your expectations. We take cleanliness and quality of food very seriously, and we apologize if you felt this way. We're also disappointed to hear that you found the value not up to par. Your feedback is valuable to us and we'll definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future.
   

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7. N

   Natalie

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Our chef was new and lacked the skills and speed that our previous chefs have had over the years. We watched the table next to ours be entertained by their chef’s showmanship, and receive their food well before we did, despite having been seated 1/2 hour after we were.
   

   Benihana - Salt Lake City, UTResponded on 21 November 2024

   Hello Natalie! We appreciate your feedback and are sorry to hear about your recent experience at Benihana - Salt Lake City. We strive to provide our customers with an exceptional dining experience and it seems we fell short during your visit. We apologize if you felt the chef's performance was not up to par and that your seating was delayed. Your comments are very important to us and we will certainly use them to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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8. j

   journey

   Salt Lake City

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was an okay experience. I mentioned it was a birthday and they didn’t do anything for us. We heard so many other people around us getting sang happy birthday and a birthday ice cream but we didn’t get anything… super disappointed
   

   Benihana - Salt Lake City, UTResponded on 18 November 2024

   Hey, Journey! We're truly sorry to hear about your experience at Benihana - Salt Lake City. We strive to make every celebration memorable and we regret that we fell short this time. We appreciate your feedback regarding the birthday celebration and we assure you that we will address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a memorable one. Best Regards, The Management Team
   

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9. H

   Higor

   London

   1 review

   4.0

   1 review

   Dined on 14 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was nice, just felt that it was a tight table space
   

   Benihana - Salt Lake City, UTResponded on 15 November 2024

   Hello, Higor! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your dining experience at Benihana - Salt Lake City. We appreciate your comments about our table space. We strive to provide a comfortable and enjoyable environment for all our guests and your feedback helps us do just that. We look forward to welcoming you back soon. Best regards, The Management Team
   

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10. R

    RYAN

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on 13 November 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Ordered the tuna steak. It was supposed to be served medium rare. It was medium well. I have consumed a lot great tuna steak and this was nowhere close. It tasted old and fishy. Everything else served was pretty good. It was difficult to get a refill. The cook was good but near as entertaining in my previous experiences in other Japanese steak houses.
    

    Benihana - Salt Lake City, UTResponded on 15 November 2024

    Hey Ryan! Thanks for visiting us at Benihana - Salt Lake City. We're truly sorry to hear about your experience with the tuna steak. We pride ourselves on delivering top-quality food and it seems we missed the mark this time. We're glad you enjoyed the rest of your meal and that you found our service entertaining. We appreciate your feedback and will use it to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

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