Benihana - San Francisco, CA

Review summary

1. J

   Joan

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   this was the second time we had gone to Benihanas for my son's birthday. It was a packed Saturday night after SantaCon and so the level of noise and happy people was staggering upon arrival. But it was the holidays and so we got into the spirit right away. We had a 7:15 reservation and they sat us at 7:35. Off to a great start. All around us at the " grills" the chefs were performing, lights were blinking and happy people were clapping to add to the fun. Out to our grill walked Shaun. Shaun had adequate knife skills but was really just a lump of no fun. I don't even think he smiled once, while doing the Benihana "Schtick. He was just going through the motions of the routine and obviously wanted to be somewhere else" If I had my guess Shaun probably went to culinary school and was having a hard time accepting the fact this is where he had landed. Our food was cooked perfectly and the waiter tried to make up for the lackluster job Shaun was doing but frankly it was a bit disappointing. Hope this helps someone else. Make sure you do not get Shaun as your chef.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Hi Joan! We're glad you chose to celebrate your son's birthday with us at Benihana - San Francisco. We're sorry to hear about the noise level and the service you received. We strive to make every occasion a memorable one and we regret falling short this time. We appreciate your feedback and will use it to improve. We hope to welcome you back for a more pleasant experience. Best, The Management Team
   

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2. A

   Alexis

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shawn was awesome, went to celebrate my partners birthday, amazing night
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hey Alexis! Thanks for the review! We're thrilled to hear that you had an amazing birthday celebration at Benihana - San Francisco. It's great to know that our team made your night special. We strive to provide excellent service and delicious food, and it's heartening to hear that we hit the mark for you. We look forward to welcoming you and your partner back for more memorable celebrations in the future.
   

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3. L

   Lilly

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Got misgendered. It was also insanely loud and we were sat with a family that clearly did not want us there
   

   Benihana - San Francisco, CAResponded 3 days ago

   Thanks for the feedback, Lilly! We're really sorry to hear about the misgendering and the noise level during your visit. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short. We will take your comments into consideration as we work to improve. We hope you'll give us another chance to provide a better experience. - Benihana - San Francisco Management Team.
   

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4. K

   Kathy

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Billy cooked everything perfectly. Thanks Billy !
   

   Benihana - San Francisco, CAResponded 3 days ago

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed your dining experience at Benihana - San Francisco. It's wonderful to know that our Billy prepared your meal to perfection and that you appreciated it. We always strive to provide excellent service and it's great to hear that we met your expectations. We appreciate your feedback and look forward to serving you again soon.
   

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5. C

   Cyra

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was Francisco; he was top notch, five stars all the way. He was non-stop with the Benihana thrills from start to finish. It was everything we had hoped for and more. He took such care to prepare our vegetarian meals on the grill first so that they would not have contact with meat items. The coordination between him and his assistant to get everyone their items quickly was also flawless. Well done!!!!
   

   Benihana - San Francisco, CAResponded on 9 December 2024

   Hey, Cyra! We're thrilled to hear about your fantastic experience at Benihana - San Francisco! It's great to know that our team was able to provide you with top-notch service and that our vegetarian grill dishes exceeded your expectations. We're also glad that our chef's thrills and throngs met your expectations. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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6. J

   Joan

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday dinner for 10 year old. Entertaining. Perfect
   

   Benihana - San Francisco, CAResponded on 9 December 2024

   Thanks for visiting us, Joan! We're thrilled to hear that you enjoyed your birthday dinner at Benihana - San Francisco. It's wonderful to know that you found our food and service to be perfect. We strive to make every occasion special for our guests, and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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7. M

   Marcio

   New York City

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing experiente, food delicius and great time with family.
   

   Benihana - San Francisco, CAResponded on 5 December 2024

   Dear Marcio! Thanks for visiting us at Benihana - San Francisco! We're thrilled to hear that you had an amazing experience and enjoyed our delicius food. We always aim to provide a great time with family, and your feedback is a testament to that. We noted your feedback about the value and appreciate your input. We look forward to serving you again soon!
   

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8. P

   Paul

   VIP

   New York City

   9 reviews

   3.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The restaurant was extremely busy. Food was OK and the service was OK too. It was very loud. The worst thing were the bathrooms they were absolutely disgusting. Somebody should’ve cleaned those. Disturbing 
   

   Benihana - San Francisco, CAResponded on 2 December 2024

   Dear Paul, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. C

   Caroline

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Erin was the best chef!!! Food was great! We all had a blast.
   

   Benihana - San Francisco, CAResponded on 4 December 2024

   Dear Caroline! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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10. P

    Peter

    VIP

    San Francisco

    7 reviews

    3.0

    7 reviews

    Dined on 29 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Portions have gotten much smaller and prices have gone up
    

    Benihana - San Francisco, CAResponded on 9 December 2024

    Hello, Peter! Thank you for taking the time to review your experience at Benihana - San Francisco. We're glad to hear that you found our service and food to be good. We're always working on improving our offerings and pricing, and your feedback is important to us. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
    

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