Benihana - San Francisco, CA

Review summary

1. M

   Marcio

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing experiente, food delicius and great time with family.
   

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2. P

   Paul

   New York City

   9 reviews

   vip
   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The restaurant was extremely busy. Food was OK and the service was OK too. It was very loud. The worst thing were the bathrooms they were absolutely disgusting. Somebody should’ve cleaned those. Disturbing 
   

   Benihana - San Francisco, CAResponded 3 days ago

   Dear Paul, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. C

   Caroline

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Erin was the best chef!!! Food was great! We all had a blast.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Dear Caroline! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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4. V

   Vickie

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ate here last evening which was Thanksgiving. Food was delicious. I had shrimp, scallops and calamari. My son ordered steak and lobster. The food was fresh and seasoned perfectly. It was great fun watching it cooked in front of us. Also the people at our table were friendly and kind. It was a special holiday experience.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Hello, Vickie! Thank you for choosing Benihana - San Francisco for your Thanksgiving dinner! We're thrilled to hear that you and your family enjoyed your meals and our service. It's always a pleasure to serve our guests and we're glad to know that our staff made your experience pleasant. We look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team
   

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5. K

   Kay

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great fun. Great place to celebrate Thanksgiving
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the feedback, Kay! We're thrilled to hear that you enjoyed the food and the overall experience at Benihana - San Francisco. We strive to create a fun and memorable experience for our guests, especially on holidays like Thanksgiving. We appreciate your high ratings for our food and service. We're always looking for ways to improve and we value your input. We hope to see you again soon!
   

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6. A

   Aij

   San Francisco

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Understaffed and did not provide a clear heads up to the long wait
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the review, Aij! We're truly sorry to hear about your experience at Benihana - San Francisco. We strive to provide our guests with the best service and it's clear we fell short during your visit. We understand that waiting can be frustrating and we're sorry for any confusion about our staffing. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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7. N

   Nia

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Pros: the food was pretty good, the guests we were seated with were fine, and the location was easily accessible with a nearby parking garage. Cons: we were seated 20 minutes after our reservation time and still had to wait almost an hour to place an order. Our chef finally arrived at our table at 9 (we had a 7pm res). Our chef also lacked the flair I have come to associate with Benihana. We also had to listen to other customers loudly complain and argue with staff the entire time we waited to be seated. Overall, I would have expected a smoother experience for a weeknight service. This location seemed overbooked and understaffed. At least the food was decent.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the feedback, Nia! We're glad to hear you enjoyed the food and found us easily accessible. We apologize for the delay and the noise level during your service. We strive for a comfortable dining experience and will take your comments into consideration. We hope to provide a smoother experience on your next visit.
   

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8. S

   Susann

   San Francisco

   1 review

   2.0

   1 review

   Dined on 27 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was freezing cold in the restaurant. Service was so so. For the cost, it was just okay. Ordered a vodka gimlet and it was horrible. Tasted like a glass of lime juice. Took my brother and cousin for their birthdays. Never even got a photo. I fe been here many times and always got a birthday photo. It was very disappointing.
   

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9. A

   Angelina

   San Francisco

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great service as always. We were seated right away.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Thanks for the feedback, Angelina! We're thrilled to hear that you enjoyed your experience at Benihana - San Francisco. It's always our pleasure to provide great service and we're glad to know we hit the mark for you. We appreciate your ratings and look forward to serving you again soon. Best, The Management Team
   

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10. S

    Shannon

    Hawaii

    1 review

    3.0

    1 review

    Dined on 24 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    As always food was good but we were seated 45 mins after our reservation time and there were a few parties that were extremely loud
    

    Benihana - San Francisco, CAResponded on 27 November 2024

    Hi, Shannon! Thank you for your feedback and for being a regular at Benihana - San Francisco. We're glad to hear that you enjoyed our food. However, we sincerely apologize for the delay in seating and the noise level. We understand how important it is to have a comfortable dining experience for our guests and we regret that we didn't meet your expectations this time. We appreciate your patience and understanding and we look forward to serving you better in the future. Best, The Management Team
    

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