Benihana - Santa Anita, CA

Review summary

1. i

   isabella

   VIP

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch experience. Server & Chef made our lunch a memorable, pleasant experience. Great drinks & food.
   

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2. P

   Pinar

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very amazing staff! Had a great experience, very American and we love it!
   

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Horrible seating experience failed to call us when our table was ready we were waiting at the bar the whole time they then came 10 mins after they sat our table and asked if we were the party of 2 for the name Id given them and once they walked us to table everyone there had already made them selves comfortable and we were forced to squeeze into the only 2 available seats we couldn’t even scoot in all the way and eat properly horrible experience
   

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4. S

   Scott

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made reservation for 6pm—arrived at 5:50pm and didn’t get seated until 7pm. They sat large walk in parties before our reservation for 2. Portion sizes were meager, at best. Chef was not engaging and put on a bad show. Manager cleaned plates while we were still seated at table. Bathrooms were dirty. Overpriced and horribly managed location.
   

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5. T

   Tina

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Worst dinning experience ever. To start dinner reservations was at 5:45pm and we checked in with the hostess at 5:35pm. Did not get seated until 6:30pm. Waiter: once the waiter took our order he was off doing who knows what. Asked if I wanted ketchup for the kids but didn't come back until the chief started cooking the adults food. He did refilled my drink once and never came back to check on us. Towards the end of dinner our meal came with desert. He never showed up to take our desert order and another family left. We had to ask a manager and she got another waitress to take our order. After the waitress took our order we waited longer and the manager that ad asked for the waitress to take our order had to ask her to go check because we just sat there waiting. Chief: the chief was friends and entertaining but he gave the wrong food to the wrong person twice. My order of shrimp was given to someone else and I had to wait to have my shrimp cook at the end of everyone else's meals. To add to that the shrimp was not completely cooked. Booster seat: waiter asked if I needed a booster seat for my kids and he comes back with one and told me the entire restaurant only has 3 and he only has one. That one that he had a broker buckle so I could not secure the booster seat to the chair. For the price we paid for dinner I expected a better experience. Also it worth noting that the hostess was telling people that had reservations that they overbooked. So what's the whole point of making reservations? Highly disappointed and Benihana needs to do better.
   

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6. k

   kannon

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was not good the rice was burnt and the serving of chicken for the price was laughable definitely not worth the $70 I paid, the service from the cook was decent, the waiter Roland was very rude as me and my friends were paying he said so you guys don’t like giving gratuity.. we hadn’t even had the chance to all finish paying as we were paying with separate checks which I find extremely rude I’m not sure why he thinks he deserves gratuity anyways all he did was fill our drinks and provide basic service nothing memorable about it and the cook did the rest Roland if you’re reading this look In the mirror and humble yourself pls, I wouldn’t waste your time or money on this place your better off eating from the dollar menu at McDonald’s.
   

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7. V

   Virginia

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nice time and very good food. The only problem is they can't seem to fit in their reservations. You book your time and yet, when you get there, they still can't get you in. I know it was Christmas Day, people were walking in, but they were way behind in seating people. I think they may not have had enough chefs or servers working, I don't know. When I first asked what was taking so long, one employee said they were about 40 minutes behind in seating reservations. I had my two young grandchildren with me and that was not acceptable. I kept asking what was going on, and finally after almost 25 minutes, they were able to seat us. But let's be honest, when you say you have a reservation, you need to keep to it. Otherwise it was a nice evening.
   

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8. C

   Christopher

   Los Angeles

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was great and food was good. Location was very busy but we were seated quickly. Service was attentive and friendly. Food was good but not as good as in the past ( been several years since last visit) portions are smaller and didn't have the same flavor I remembered. Overall everyone in our group enjoyed their meal and had a nice time.
   

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9. W

   Wendy

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prices seemed to have increased significantly since last Christmas. We noticed that the restaurant wasn't nearly as busy as before - the quality and service were still great but I can't help but wonder if it was the pricing that caused less people to come this year.
   

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10. Y

    Yuri

    Los Angeles

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 5

    Our reservation was for 745 we got sat at 930 ! We had to go to cheesecake and spend money our children fell asleep. The waiter was mia for big chunks of time .. it was a disappointment out holiday was not fun.
    

    Benihana - Santa Anita, CAResponded 3 days ago

    Thanks for visiting us, Yuri. We're truly sorry to hear that your visit to Benihana - Santa Anita, CA, didn't go as expected. We understand how disappointing it must have been for you and your children, especially during your holiday. We strive to provide timely service and quality food, and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience. Best regards, Benihana - Santa Anita Management Team
    

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