Benihana - Santa Anita, CA

Review summary

1. S

   Scott

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made reservation for 6pm—arrived at 5:50pm and didn’t get seated until 7pm. They sat large walk in parties before our reservation for 2. Portion sizes were meager, at best. Chef was not engaging and put on a bad show. Manager cleaned plates while we were still seated at table. Bathrooms were dirty. Overpriced and horribly managed location.
   

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2. T

   Tina

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Worst dinning experience ever. To start dinner reservations was at 5:45pm and we checked in with the hostess at 5:35pm. Did not get seated until 6:30pm. Waiter: once the waiter took our order he was off doing who knows what. Asked if I wanted ketchup for the kids but didn't come back until the chief started cooking the adults food. He did refilled my drink once and never came back to check on us. Towards the end of dinner our meal came with desert. He never showed up to take our desert order and another family left. We had to ask a manager and she got another waitress to take our order. After the waitress took our order we waited longer and the manager that ad asked for the waitress to take our order had to ask her to go check because we just sat there waiting. Chief: the chief was friends and entertaining but he gave the wrong food to the wrong person twice. My order of shrimp was given to someone else and I had to wait to have my shrimp cook at the end of everyone else's meals. To add to that the shrimp was not completely cooked. Booster seat: waiter asked if I needed a booster seat for my kids and he comes back with one and told me the entire restaurant only has 3 and he only has one. That one that he had a broker buckle so I could not secure the booster seat to the chair. For the price we paid for dinner I expected a better experience. Also it worth noting that the hostess was telling people that had reservations that they overbooked. So what's the whole point of making reservations? Highly disappointed and Benihana needs to do better.
   

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3. k

   kannon

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was not good the rice was burnt and the serving of chicken for the price was laughable definitely not worth the $70 I paid, the service from the cook was decent, the waiter Roland was very rude as me and my friends were paying he said so you guys don’t like giving gratuity.. we hadn’t even had the chance to all finish paying as we were paying with separate checks which I find extremely rude I’m not sure why he thinks he deserves gratuity anyways all he did was fill our drinks and provide basic service nothing memorable about it and the cook did the rest Roland if you’re reading this look In the mirror and humble yourself pls, I wouldn’t waste your time or money on this place your better off eating from the dollar menu at McDonald’s.
   

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4. V

   Virginia

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nice time and very good food. The only problem is they can't seem to fit in their reservations. You book your time and yet, when you get there, they still can't get you in. I know it was Christmas Day, people were walking in, but they were way behind in seating people. I think they may not have had enough chefs or servers working, I don't know. When I first asked what was taking so long, one employee said they were about 40 minutes behind in seating reservations. I had my two young grandchildren with me and that was not acceptable. I kept asking what was going on, and finally after almost 25 minutes, they were able to seat us. But let's be honest, when you say you have a reservation, you need to keep to it. Otherwise it was a nice evening.
   

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5. C

   Christopher

   Los Angeles

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was great and food was good. Location was very busy but we were seated quickly. Service was attentive and friendly. Food was good but not as good as in the past ( been several years since last visit) portions are smaller and didn't have the same flavor I remembered. Overall everyone in our group enjoyed their meal and had a nice time.
   

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6. W

   Wendy

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prices seemed to have increased significantly since last Christmas. We noticed that the restaurant wasn't nearly as busy as before - the quality and service were still great but I can't help but wonder if it was the pricing that caused less people to come this year.
   

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7. Y

   Yuri

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Our reservation was for 745 we got sat at 930 ! We had to go to cheesecake and spend money our children fell asleep. The waiter was mia for big chunks of time .. it was a disappointment out holiday was not fun.
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Thanks for visiting us, Yuri. We're truly sorry to hear that your visit to Benihana - Santa Anita, CA, didn't go as expected. We understand how disappointing it must have been for you and your children, especially during your holiday. We strive to provide timely service and quality food, and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience. Best regards, Benihana - Santa Anita Management Team
   

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8. J

   Jereth

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our Christmas Eve Dinner at Benihana in Arcadia! There was an unexpected 30-minute wait for our table but it was all good, the place was packed and noisy and fun. I was surprised the meal and presentation seemed identical to what I remember from 20+ years ago - they have a game plan and they are sticking to it! Highly recommended!
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Hi Jereth, Thank you so much for your wonderful review! We're thrilled to hear that you had a great Christmas Eve dinner at Benihana - Santa Anita. It's great to know that despite the unexpected wait, it all added to the fun and experience. We're glad to hear that you still find the place fun and packed with our game plan! Your high recommendation means a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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9. L

   Laura

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We didn’t get to eat !! It took over an hour and we never got to sit down and when we tried to eat in the lounge they were very rude and didn’t let us order so we left we were starving
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Hi Laura, We're truly sorry to hear about your recent experience at Benihana - Santa Anita. It's certainly not the standard we aim to provide. We understand your frustration about the wait and the service, and we apologize for any discomfort caused. We appreciate your feedback and will certainly use it to improve our service moving forward. We hope you'll give us another chance to make it up to you. Best regards, The Management Team
   

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10. d

    david

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We didn’t get a chance to eat at this place. We made a reservation for lunchtime and was told that we could order from the menu, when I called before booking. When we got there they said that we cannot order from the lunch menu because of the holiday.. We didn’t have time to sit for two hours for the teppanyaki style. The Restaurant did nothing to help us out. The server just walked away.
    

    Benihana - Santa Anita, CAResponded 1 day ago

    Hey David, We're really sorry to hear about your recent experience at Benihana - Santa Anita. We understand that waiting for two hours for a teppanyaki-style meal is not ideal, especially during the holiday season. We apologize for the confusion with the menu and the delay. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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