Benihana - Santa Monica, CA

Review summary

1. G

   Gian-Reto

   London

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   J’ai indiqué une note globale de 2*, non pas en raison de la nourriture (qui est très bonne), ni du service (cuisinier et serveurs fort sympathiques et professionnels), mais en raison du délai d’attente très long alors que nous avions une réservation. Nous avons dû attendre 30 minutes avant que l’on vienne nous chercher pour nous installer à table. Ces réservations ne servent finalement à rien, car on nous fait systématiquement patienter de longues périodes de temps, peut-être pour nous faire consommer davantage au bar... Bref, ce n’est pas la première fois et ça commence à m’énerver ces manquements dans la gestion des restaurants.
   

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2. S

   Sam

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   A couple of errors by service staff and chef. Seems that the staff was in a rush to push out than welcoming.
   

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3. D

   Derek

   Los Angeles

   24 reviews

   4.0

   24 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food is good, experience is fun, but service is terrible. They are definitely understaffed. They also raised the prices again so expect to pay dinner prices at lunch time.
   

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4. B

   Beatriz

   Mexico City

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Todo bien excepto que aunque teníamos la reservación a una hr tuvimos que esperar otra media hr y cuando nos dieron la mesa unos 45 min para que nos sirvieran fue una locura el tiempo de espera
   

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5. K

   Kareem

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   It was a great experience. We went for Christmas dinner and it was very packed. Unfortunately, reservations were for 8 we started eating 9:45 / 10 . Food quality was great and made up for the wait
   

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6. E

   Eliza

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Sadly just an overall bad experience. Really poor service from bartenders. Waited an hour over our reservation time. Small portions for expensive prices and dirty tables.
   

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7. c

   christopher

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Chaos. Upselling. Orders messed up waited 45 mins despite reservations.
   

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8. C

   Carl Ray

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Hard working crew on Christmas 🎄
   

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9. S

   Spencer

   Los Angeles

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was Christmas and it was extremely busy. You could definitely tell that they were trying to push people through as quickly as possible. Quality of food was fair, but not to the cost of the meals. I was not impressed and I don’t think I’ll go back again.
   

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10. I

    Iris

    Los Angeles

    6 reviews

    5.0

    6 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We were there around 3 pm on Christmas day and the young lady at the front desk was warm, welcoming, and efficient. After checking in early, we only waited a short time for our table. Our server was Joseph and he was also very welcoming and efficient. He made us feel like our business was valuable. He asked numerous times if we needed anything and was prompt to bring whatever was requested. Our chef was Nmemon (spelling??) and he did an excellent job in preparing our food. We come to Benihana's frequently and will continue to do so with employees like Joseph and the front desk hostess. Thanks for an outstanding Christmas dinner.
    

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