Benihana - Schaumburg, IL

Review summary

1. K

   Kim

   Chicago

   11 reviews

   1.0

   11 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Don’t bother making reservations, the front reception just puts your name in line when you get there. We had reservations at 6 for 4 people and we didn’t get seated until 7pm We made the reservation a month before I know they get busy but they should close the reservation spot when it’s full, instead of overbooking everyone.
   

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2. A

   Ally

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Good was good. Service was great. Had a 5:00 pm reservation but got seated at 5:30 pm. Also saw many people waiting 30-45 minutes even with reservations. Felt rushed even when we were still eating at the end but understood as they were busy. Also heard people talking about them being double booked and it happened to numerous people. They seem to be money hungry and get as many reservations as possible even if it includes waiting an hour even with a reservation. Overall 6/10.
   

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3. D

   Dawn

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and waitstaff were fantastic. The food was delicious. The meal was a little expensive.
   

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4. K

   Kathy

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   For the price you pay you should get more food.. Me and my family paid over 300 and they was hungry an hour later.. food has no taste no seasoning no sauce nothing. I’ll stay at new star in elmwood pk they worth every penny.
   

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5. B

   Bernadette

   VIP

   Chicago

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great way to celebrate the holiday had a wonderful time
   

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6. R

   Rosa

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and so was our waitress! The person who cooked our food was entertaining and kept us engaged while he was cooking.
   

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7. J

   JIM

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We made reservations for 7p on Christmas Eve. We expected it to be crowded but they weren’t prepared. We were finally seated 40 minutes after our reservation time. To cover their mistake, they sat 10 to a table. Our family was smashed with my husband seated at a corner. There was no leg space. We could barely list our arms to eat. Once seated, it took another 30 minutes for the wait staff to take our order. She was really kind but overwhelmed and unable to keep up. We had dishes piled in front of us because there was no room. It’s not inexpensive to eat here so was extremely disappointed there was no acknowledgement of the inconvenience. There was staff standing around — one appeared to be a manager — and never stepped in to refill drinks or clear plates. It wasn’t our first time at this location so we had higher expectations. We may go back only because our kids enjoy the experience but definitely not around a holiday as they just couldn’t handle it.
   

   Benihana - Schaumburg, ILResponded today

   Thanks for the feedback, JIM. We're truly sorry to hear about your experience at Benihana - Schaumburg, IL on Christmas Eve. We understand how important time is, especially when you have a family gathering, and we apologize for the inconvenience caused. We're disappointed to hear that your seating and service were not up to our usual standards. We take your comments seriously and will use them to improve our service and table arrangement. We hope you'll give us another chance to make it right. The Management Team
   

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8. S

   Sarah

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Noi is the best, we were celebrating Christmas Eve & a Birthday & she made our evening so special. We always come back to visit Noi!
   

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9. L

   Lauren

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I remember getting more food for the money last time we were there.
   

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10. B

    Bud

    Raleigh

    37 reviews

    5.0

    37 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Another outstanding meal at Benihana. We have been having a family celebration there for over 22 years. Our Chef, Abram, this year was great. Entertaining, engaging, and a top notch cook.
    

    Benihana - Schaumburg, ILResponded 1 day ago

    Hello Bud, Thank you so much for your wonderful review. We're thrilled to hear that you and your family have enjoyed your celebrations at Benihana - Schaumburg, IL over the past 22 years. It's heartening to know that our team's performance and service have consistently met your expectations. We appreciate your continued patronage and look forward to making more memorable meals for you in the future. Best regards, The Management Team
    

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