Benihana - Schaumburg, IL

Review summary

1. T

   Tom

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very disappointed server didn’t put my order in. When my dinner finally came, it was prepared in the kitchen, not on the hibachi . When it finally came, everyone had already finished their dinner 
   

   Benihana - Schaumburg, ILResponded today

   Thanks for visiting us, Tom. We're really sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's disappointing to know that your meal was not prepared as you expected, especially since you had been enjoying our hibachi preparation. We always aim to deliver a great experience, and we regret that we missed the mark this time. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Schaumburg, IL Management Team
   

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2. T

   Teri

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We celebrated a birthday and had early evening dinner reservations. As good as the food was, we felt very rushed to eat quick and move to the next. Salads were out before soup was hardly started and there is not a lot of table space. Server asking if we were finished while we were still eating. Drinks were prompt & tasty so be ready to pay about $100/person for dinner & 2 drinks each. Everyone was friendly we just felt rushed.
   

   Benihana - Schaumburg, ILResponded today

   Hi Teri, Thank you for choosing to celebrate your birthday with us at Benihana - Schaumburg, IL. We're glad to hear that you enjoyed the food and found our service to be prompt and tasty. We regret that you felt rushed during your meal and that the space wasn't ample for your needs. We take your feedback seriously and will address these concerns with our team to ensure a more relaxing dining experience in the future. We appreciate your feedback and hope to welcome you back for a more relaxed and enjoyable experience. Best, Benihana - Schaumburg, IL Management Team
   

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3. k

   keith

   VIP

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Overbooked restaurant. We were seated 25 minutes late but they didn’t have enough chefs so then we sat. Won’t go back
   

   Benihana - Schaumburg, ILResponded 3 days ago

   Hi Keith, We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait for a reservation, especially when you have a reservation. We apologize for the inconvenience caused. We're also sorry to hear that our staff wasn't enough for you. We strive to provide excellent service and we regret we fell short this time. We understand that your experience was not up to your expectations and for that, we apologize. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. A

   Anton

   VIP

   Chicago

   51 reviews

   4.0

   51 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Too long a wait after reservation time with very limited waiting space for guests. Food, service, and presentation were excellent.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hello Anton, Thank you for taking the time to review us. We're thrilled to hear that you enjoyed our food and service. However, we're sorry to hear about the long wait you experienced despite having a reservation. We understand how this can be frustrating and we're working on improving our reservation system to make this less of an issue in the future. We appreciate your patience and hope to have the opportunity to serve you again. Best regards, Benihana - Schaumburg, IL Management Team
   

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5. M

   Melissa

   VIP

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Coming to Benihana’s is supposed to be a fun experience. Not only do you come for the food but for the entertainment. Our chef was not fun or entertaining at all. We asked to to do tricks but he didn’t do anything. I was disappointed. And we brought friends that never been before, and we told them how great it is. Needless to say it wasn’t and the food was oversalted
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hello Melissa, We're sorry to hear that your experience at Benihana - Schaumburg, IL didn't meet your expectations. We strive to provide an enjoyable atmosphere and engaging entertainment, so we're disappointed to hear that you didn't feel like you received that. We appreciate your feedback regarding the chef's performance and the food's seasoning. We will certainly take your comments into consideration as we continually work to improve our guests' experiences. We hope to have the opportunity to serve you again and provide a more positive one. Best regards, Benihana - Schaumburg, IL Management Team
   

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6. M

   Martin

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really good but I expected a bit more food. Still overall recommend to anyone. And will definitely return more often!
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Thanks for visiting us, Martin! We're thrilled to hear that you enjoyed your experience at Benihana - Schaumburg, IL. It's great to know that you found our food to be delicious and our service to be top-notch. We appreciate your feedback and look forward to welcoming you back for another enjoyable meal!
   

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7. L

   Lisa

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! Thank you for the experience!
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Thanks for visiting us, Lisa! We're thrilled to hear that you had a great time at Benihana - Schaumburg, IL. Your wonderful ratings for our food, service, and value truly made our day. We strive to provide an exceptional dining experience for all our guests, and it's heartening to know we hit the mark with you. We look forward to welcoming you back soon!
   

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8. C

   Chris

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined on 5 January 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   A reservation doesn’t mean anything on a Friday night. We weren’t seated until 40 mins after our reservation. They were so busy, the show was rushed and they were just trying to get through the food cooking.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hey Chris, Thank you for taking the time to share your experience at Benihana - Schaumburg, IL. We're sorry to hear that your visit on a Friday night didn't meet your expectations, especially with the wait time and the rushed show. We understand how frustrating that can be and we're truly sorry. We strive to provide a comfortable dining experience for all our guests and we're sorry that we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best Regards, The Management Team
   

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9. DB

   DannyB

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Wait was an additional 40 mins after our reservation. Waited an additional 30mins for chef to get to the table. Food was ok at best
   

   Benihana - Schaumburg, ILResponded on 6 January 2025

   Thanks for the review, DannyB. We're sorry to hear that you had to wait longer than expected for a table and for the food. We strive to provide efficient service, and we apologize for any inconvenience caused. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you better in the future.
   

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10. B

    Brian

    VIP

    Chicago

    1 review

    5.0

    1 review

    Dined on 5 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Jill was great!!! Terrific service! They were busy but everything was fantastic!
    

    Benihana - Schaumburg, ILResponded on 6 January 2025

    Thanks for visiting us, Brian! We're thrilled to hear that you had a great experience at Benihana - Schaumburg, IL. It's wonderful to know that our service was up to the mark and that you enjoyed your meal. We always aim to deliver a fantastic experience, even during busy periods. We appreciate your feedback and look forward to serving you again soon!
    

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