Benihana - Schaumburg, IL

Review summary

1. A

   Andy

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an excellent evening. Appreciate the staff for taking care of us. The food is always amazing!
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Dear Andy! Thanks for the feedback! We're thrilled to hear that you always have an excellent evening at Benihana - Schaumburg. Our team takes great pride in providing excellent service and delicious food, and it's wonderful to know that we've hit the mark during your visits. We appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

   Report
2. N

   Nikki

   Chicago

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation at 6:30pm and didn’t get sat till well after 7pm. The hostess did not care about the people waiting and there was a lady that was on crutches that had to stand and wait because the waiting area was so full. I suggest not going on a weekend.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Thanks for the feedback, Nikki! We're sorry to hear about your experience with the reservation delay. It's not the standard we aim for and we'll certainly look into improving our service. We appreciate your suggestion about accommodating those with disabilities. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team at Benihana - Schaumburg, IL
   

   Is this helpful?

   Report
3. E

   Edwin

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always enjoy Benihana. The atmosphere the food and the service.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Hey Edwin! We're thrilled to hear that you always enjoy Benihana! Your kind words about our atmosphere, food, and service mean the world to us. We strive to provide an exceptional dining experience for all our guests, and it's always rewarding to hear when we've succeeded. Thank you for your continued support and we look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

   Report
4. M

   Mark

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was amazing. Service was great. Would love to see more ambience like the Benihana in Las Vegas, which is always an experience.
   

   Benihana - Schaumburg, ILResponded 6 days ago

   Hey Mark! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed our food and service. We always strive to create a memorable dining experience for our guests at Benihana - Schaumburg. We appreciate your feedback about our ambience and will consider it as we strive to improve. We look forward to welcoming you back soon for another amazing experience. Best, The Management Team
   

   Is this helpful?

   Report
5. t

   thomas

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Went for my wife's 65th birthday with 5 others, complained 4 times about not getting Chefs Table bday certificate, Manager said she would take care of it, SHE DID NOTHIN, BILL WAS 500.00, we will go somewhere else for the 5 bday dinners we usually go to Benehanas for. PS, WE GOT THE BIRTHDAY CERTIFICATE AT 2:30 AM THIS MORNING!!!!!!
   

   Benihana - Schaumburg, ILResponded 6 days ago

   Hi Thomas! We're sorry to hear about your recent experience at Benihana - Schaumburg. It's disappointing to know that we did not meet your expectations on your wife's birthday. We understand your frustration about the delay in receiving the birthday certificate and the issue with the bill. We strive to provide excellent service and it's clear we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to improve our service. Thank you for choosing us for your 5 birthday dinners. We hope you'll consider us for your next 5 birthdays. Best, The Management Team
   

   Is this helpful?

   Report
6. A

   Aimee

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & friendly server, attentive to food allergies
   

   Benihana - Schaumburg, ILResponded on 14 November 2024

   Hi, Aimee! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and found our service to be attentive to your food allergies. We truly appreciate your feedback and it's customers like you that make our job so rewarding. We look forward to serving you again soon. Best, The Management Team at Benihana - Schaumburg
   

   Is this helpful?

   Report
7. J

   Jean

   Chicago

   79 reviews

   4.0

   79 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The service was GREAT once we got to the table but we had a 45-minute wait in the bar for our table.
   

   Benihana - Schaumburg, ILResponded on 11 November 2024

   Hey Jean! We're really sorry to hear about your wait time. We understand how frustrating it can be and we want to assure you that we're working on improving our reservation system to avoid such issues in the future. We're glad to hear that you enjoyed the food and found our service to be great once you got to the table. We hope you'll give us another chance to serve you better. Best, The Management Team at Benihana - Schaumburg
   

   Is this helpful?

   Report
8. A

   Andrea

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been going for our Birthday dinners for almost 20 years. We not longer live nearby but we enjoy the food and experience we still make a special trip.
   

   Benihana - Schaumburg, ILResponded on 7 November 2024

   Hey Andrea! Thank you so much for your continued patronage and for making our Birthday dinners a special occasion for you. We're thrilled to hear that you still enjoy our food and experience every time you visit. It's always our pleasure to make your Birthday dinners a memorable one. We look forward to celebrating many more years with you. Best wishes, The Management Team at Benihana - Schaumburg
   

   Is this helpful?

   Report
9. C

   Carolyn

   Chicago

   17 reviews

   5.0

   17 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place to enjoy with friends and family. The menu has a great variety.
   

   Benihana - Schaumburg, ILResponded on 5 November 2024

   Hello Carolyn! Thank you for your kind words and for taking the time to leave such a glowing review. We are thrilled to hear that you and your friends and family enjoyed your visit to Benihana - Schaumburg. We take pride in our diverse menu and it's wonderful to know that you appreciated it. We're looking forward to your next visit. Best Regards, The Management Team
   

   Is this helpful?

   Report
10. K

    Kelly

    Chicago

    1 review

    4.0

    1 review

    Dined on 1 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Food was great. Service was great! A great place for a special occasion.
    

    Benihana - Schaumburg, ILResponded on 5 November 2024

    Hey, Kelly! Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - Schaumburg. We always strive to make our guests feel special with their dining experience and we're glad we hit the mark for you. We look forward to welcoming you back for more memorable meals and occasions in the future. Best, The Management Team
    

    Is this helpful?

    Report