Benihana - Scottsdale, AZ

Review summary

1. J

   Jessica

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   We were seated over an hour past our reservation time and the manager blamed Open Table for allowing too many slots to be booked. Upon being seated our server was amazing, however the chefs were behind and we had to sit and wait 45 mins for the show. Our chef was amazing and tried to expedite our food, however the entire experience was just super disappointing. The hostesses were speaking negatively about everyone complaining, and while I know it’s not their fault, they did not do anything to help the situation. No one ever even bothered to offer us water while we waited, but they made it very clear we couldn’t sit at the bar because we had children. We’ve been dining at this location for years and it’s really gone downhill this past year. Go somewhere else if you’re going to spend this amount of money to dine out.
   

   Is this helpful?

   Report
2. C

   Cecilia

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:30pm. We were seated close to 7:30pm. No apologies nor explanation from the staff. Food was okay, must’ve lost our appetite after the long wait. It was supposed to be a special night to celebrate my 50th birthday but my son felt sick after we were seated that he had to go home.m and not join us anymore. My younger kids kept saying they were hungry. I felt bad. Food was okay, but not extraordinarily delicious. I’ve had better hibachi experience in other places but Benihana was recommended by a friend, this, we tried it.
   

   Is this helpful?

   Report
3. A

   Allison

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my daughter’s birthday and had the best time. Service was excellent, staff was friendly, food was excellent!
   

   Is this helpful?

   Report
4. D

   David

   VIP

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience ! Thanks to the Chef Tony & All the staff in Scottsdale ! The waiter was superb !
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Hi David, We're thrilled to hear about your great experience at Benihana - Scottsdale! It's wonderful to know that our team made your visit memorable. We always strive to provide exceptional service and it's great to hear that our waiter was able to make your visit a success. Your kind words are greatly appreciated and serve as a wonderful motivation for our team. We look forward to welcoming you back soon! Best Regards, The Management Team
   

   Is this helpful?

   Report
5. W

   WAAD

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our visit was so nice and we enjoyed every moment of it
   

   Benihana - Scottsdale, AZResponded 4 days ago

   Hey Waad, We're thrilled to hear that you had a great experience at Benihana - Scottsdale! It's wonderful to know that you enjoyed the meal and service. We always strive to provide the best for our guests, and your feedback is truly appreciated. We can't wait to welcome you back for another delightful dining experience. Thanks for your kind words!
   

   Is this helpful?

   Report
6. S

   Seth

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined on 16 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Made a reservation at 6:45, arrived at 6:45, finally got Sat at 8 o’clock and didn’t have a chef until 9 o’clock and didn’t get out of there until around 10 o’clock. Not the best experience, and I spoke with the manager and he told me there was nothing he could do they Are just mismanaged currently.
   

   Benihana - Scottsdale, AZResponded 6 days ago

   Hello, Seth! We're truly sorry to hear about your recent experience at Benihana - Scottsdale. It's clear that we did not meet your expectations and for that, we sincerely apologize. We strive to provide timely and efficient service to all our guests, and it's clear that we fell short during your visit. We appreciate your feedback, as it helps us identify areas where we can improve. We hope you will give us another chance to provide you with the excellent dining experience we're known for. Best Regards, The Management Team
   

   Is this helpful?

   Report
7. K

   Kevin

   Phoenix

   6 reviews

   1.0

   6 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The cook never came to the station… we waited over an hour after being seated. Very poor experience overall.
   

   Benihana - Scottsdale, AZResponded 7 days ago

   Hi Kevin! We're truly sorry to hear about your experience at Benihana - Scottsdale. It's clear that we fell short in meeting your expectations and for that, we sincerely apologize. We understand that waiting for a long time can be frustrating, and we are taking your feedback seriously to ensure this doesn't happen in the future. We hope you'll give us another chance to provide you with the quality service and dining experience that we're known for. Best regards, The Management Team
   

   Is this helpful?

   Report
8. S

   Sara

   Phoenix

   1 review

   4.0

   1 review

   Dined on 16 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great time! Great food, chef and server!
   

   Benihana - Scottsdale, AZResponded 7 days ago

   Hi, Sara! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Scottsdale. It's fantastic to know that you enjoyed our food and found our chef and server to be great. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another memorable dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
9. D

   Dan

   VIP

   Phoenix

   6 reviews

   3.0

   6 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was much slower than expected. I made a reservation for my family at 6:30 pm, and we were seated for dinner at 7:14 pm. A beverage order was taken within 15 minutes but the cook did not arrive at our table until after 8 pm. The waiter and cook were very professional and appeared to do their best but the slow pace of waiting for beverages and food seemed unreasonable. We finished our dinner around 9:40 pm and that was driven by the pace of service. Food quality was good and service providers were professional. Timeliness of service and value were at best a 3 out of 5. It was just a lot of waiting around to be served.
   

   Is this helpful?

   Report
10. C

    CAL

    Phoenix

    1 review

    4.0

    1 review

    Dined on 15 December 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    Once we were finally seated, our experience was much better as our server and our chef were great. And the food was good. Biggest bummer was the start of our evening. We had a reservation for 6 o’clock, we were on time and yet waited almost an hour to be seated. That’s not right. What’s the point of having a reservation? We had plans to go to a movie after dinner, which we had to cancel. 
    

    Benihana - Scottsdale, AZResponded on 16 December 2024

    Hello, Cal! Thank you for taking the time to share your experience at Benihana - Scottsdale. We're glad to hear that you enjoyed your meal and the service provided by our staff. However, we sincerely apologize for the long wait you experienced due to a reservation mix-up. This is not the standard we aim for and we're sorry for any inconvenience caused. We appreciate your understanding and patience, and we're continuously working on improving our reservation system. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
    

    Is this helpful?

    Report