Benihana - Short Hills, NJ

Review summary

1. M

   Marsha

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always! Ryan was an excellent chef!
   

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2. D

   David

   VIP

   New York City

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A fantastic culinary experience. Our waiter Luis was exceptionally attentive to my needs and even anticipated requests and fulfilled them. The chef Alex was not only thorough but repeatedly cleaned the grill throughout the experience which always makes the food taste better. Really enjoyable experience and I look forward to my next visit.
   

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3. V

   Violette

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our reservation was at 10:30 and we we were not seated until well past 11:30. Extremely incompetent service and poor management. Would not recommend this dilapidated enterprise.
   

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4. T

   Tamilya

   New York City

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The service was bad .The server kept getting our receipts mixed with someone else’s orders.She was all over the place forgot my drink and got it wrong when it was brought to me it was just terrible . My reservation was at 9:30 pm me and my husband weren’t seated until 10 pm. First time there and I wasn’t impressed.Also our food wasn’t good at all it was rushed and barely seasoned.
   

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5. Y

   Yasmin

   New Jersey

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   My experience yesterday at this place was horrible 😫 Benihana is one of my favorites especially this one in Short Hills ,but lately they been falling short ,the manager that was on shift yesterday was very Rude ,we waited almost 1and half just for our soup and salad and drinks smh ...I'm need them to step their game up .
   

   Benihana - Short Hills, NJResponded 4 days ago

   Hi Yasmin, We're truly sorry to hear about your recent experience at Benihana - Short Hills, NJ. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. We understand your concerns about the service and the wait times. We assure you that your feedback has been taken seriously and will be addressed with our team. We hope to have the opportunity to serve you again and exceed your expectations. Best Regards, The Management Team
   

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6. t

   taneishia

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   There was a little confusion on my part with the reservation because I was plannning a birthday dinner for my kids and their friends… The restautant staff kinda mixed up the rest by changing the reservation to something that i never asked for… it caused confusion and my husband and i weren’t seated. The reservation was for a birthday celebration…. Not one happy birthday was given to my children… Service was not enough that great. No apologies for messing up the reservation… actually one member attempted to argue with me about their error. $800 later… I will never come back. And they need to clean up especially in the restrooms. Very disappointing.
   

   Benihana - Short Hills, NJResponded 7 days ago

   Thanks for the feedback, Taneishia. We're truly sorry for the confusion regarding your reservation and the mix-up in seating. We regret not celebrating your special day as we should have. We're also sorry for any inconvenience caused. We're taking your comments on board and will work on improving our reservation and seating process. We hope for another chance to serve you better.
   

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7. S

   Shelah

   New Jersey

   1 review

   5.0

   1 review

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For my fist time it was amazing thank you all for your amazing service
   

   Benihana - Short Hills, NJResponded on 8 February 2025

   Thanks for visiting us, Shelah! We're thrilled to hear that your first experience at Benihana - Short Hills, NJ was amazing. It's always a pleasure to know that our service left a positive impression on our newest guests. We strive to provide the best experience for our guests, and your words of appreciation are truly appreciated. We look forward to serving you again. Best, The Management Team
   

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8. K

   Kenneth

   New Jersey

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I enjoyed the food and service. The cook was great. This was my first time and I will be back!
   

   Benihana - Short Hills, NJResponded on 5 February 2025

   Thanks for visiting us, Kenneth! We're thrilled to hear that you and your family enjoyed your first visit to Benihana - Short Hills, NJ. It's great to know that our food and service met your expectations. We're especially happy that our team was able to provide you with a great experience. We look forward to welcoming you back soon!
   

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9. K

   Krishna

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Fun hibachi experience with entertaining chefs, but food quality and service can be inconsistent. Good for celebrations, though it gets loud and busy. Decent.
   

   Benihana - Short Hills, NJResponded on 3 February 2025

   Hi Krishna, Thank you for taking the time to review us. We're glad to hear that you had a fun hibachi experience with our chefs and enjoyed the festive atmosphere. We apologize if the food and service were inconsistent during your visit. We're always striving to improve and your feedback is invaluable. We hope to see you again soon for a more pleasant experience. Best regards, Benihana - Short Hills, NJ Management Team
   

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10. D

    David

    VIP

    New York City

    20 reviews

    5.0

    20 reviews

    Dined on 1 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service. All good to report. Wait staff were particularly good and food was delicious
    

    Benihana - Short Hills, NJResponded on 2 February 2025

    Hi David, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. We always strive to provide our guests with a memorable dining experience. We noted your feedback about the value and we appreciate your honesty. We look forward to serving you again soon! Best Regards, Benihana - Short Hills, NJ Management Team
    

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