Benihana - Stuart, FL

Review summary

1. p

   philip

   VIP

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had a 7 pm reservation and was seated at 7:50 and being told 5 minutes at 7:20 rude manager
   

   Benihana - Stuart, FLResponded 2 days ago

   Thanks for the feedback, Philip. We're truly sorry to hear about your recent experience at Benihana - Stuart. It's disappointing to know that you didn't receive the level of service we strive for. We understand how important it is to have a smooth dining experience and we apologize for any inconvenience caused. Your feedback is invaluable to us and we will certainly use it to improve our service. We hope you will give us another chance to provide a better experience. Best regards, Benihana - Stuart, FL Management Team
   

   Is this helpful?

   Report
2. J

   Jo

   Treasure Coast

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a pleasant company holiday lunch and the food and service were great. Felix and his assistant did a great job and kept things moving right along. Great communication skills, very attentive to our needs and made it a delightful holiday event. We'll be back.
   

   Benihana - Stuart, FLResponded 3 days ago

   Hey Jo, We're so glad to hear that you had a pleasant company holiday lunch at Benihana - Stuart! It's fantastic to know that our team was able to provide you with great food and service. We're also pleased to hear that you appreciated our team's attention and communication skills. We're thrilled that we were able to make your holiday event delightful. We look forward to welcoming you back soon for another great experience. Best regards, The Management Team
   

   Is this helpful?

   Report
3. P

   P

   VIP

   West Palm Beach

   53 reviews

   2.0

   53 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   We haven’t been in years a friend recently told us the one in Stuart is great so we decided to try it again. The parking is horrendous, shaped like a z…you can only go one way down and reverse or k-turn your way back out. We parked by the entrance curbside like others. We opted for the bar rather than the hibachi seating which was very loud. Downstairs is freezing perhaps to keep upstairs as comfortable as possible with the smoke n added heat. They offer a pretty extensive happy hour menu from 3-6 M-Fri with both drinks and appetizers. They are currently running a great special $39 for a 5 course meal. Mushroom soup was a simple but too salty broth, and salad fresh with choice of ginger or yum yum sauces. Pork gyoza and dragon roll for appetizers. The pork gyoza was odd, so much filler it barely tasted or had the consistency of meat, dragon roll was decent. I had the hibachi steak and hubs had the hibachi shrimp. Both entrees came with sautéed onions and zucchini, mine also had mushrooms. A bit under-seasoned, you’re relying on the sauces to add any sort of flavor. Shrimp was a nice portion but pretty small and steak was tender. The chicken fried rice I thought was better, badly heated through it also lacked much flavor. Scoop of Ice cream finished the meal. Overall it was a great value.
   

   Benihana - Stuart, FLResponded 6 days ago

   Thanks for the feedback, Pchin! We're glad to hear that you decided to give Benihana - Stuart another chance after a long absence. We apologize for the inconvenience caused by the parking situation and the lack of heat in our downstairs. We're sorry to hear that your experience with our hibachi and specials didn't meet your expectations. We appreciate your comments on our menu and will take them into account as we continually strive to improve. We're glad you enjoyed our drinks and appetizers, and hope you'll give us another try soon!
   

   Is this helpful?

   Report
4. R

   Robert

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience in every way. High quality food. Worth every penny.
   

   Benihana - Stuart, FLResponded on 12 December 2024

   Hi, Robert! Thank you so much for your wonderful review. We're thrilled to hear that you had an excellent experience with us at Benihana - Stuart. It's great to know that you found our food high quality and worth every penny. We strive to provide excellent service and it's wonderful to know we met your expectations. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
5. C

   Ceri

   Treasure Coast

   1 review

   5.0

   1 review

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our evening. We shared a table with a couple and a lovely family of 4. Felix cooked for us and everything was delicious. I highly recommend Benihana in Stuart.
   

   Benihana - Stuart, FLResponded on 4 December 2024

   Dear Ceri, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
6. I

   Issac

   Treasure Coast

   1 review

   1.0

   1 review

   Dined on 2 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   I’ve been a loyal customer at the Stuart location nearly twenty years now. Needless to say the past few visits have been absolutely horrible. It seen as though the company is more about making money than the customer service or the Benihana experience. This particular time has put the nail in the coffin for my family and myself . We came out to celebrate my husband’s birthday. The waitress was great ,but the cook we wasn’t so sure. Only thing I will say is I left there without even eating dinner. I ask the manager to cancel my order that’s just how bad it was .
   

   Benihana - Stuart, FLResponded on 4 December 2024

   Dear Issac! Thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
7. M

   Michael

   VIP

   Orlando

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celina makes our dining experience fantastic with great attention to service
   

   Benihana - Stuart, FLResponded 6 days ago

   Hey Michael! Thanks for the review! We're thrilled to hear that you had a fantastic dining experience with us at Benihana - Stuart. It's wonderful to know that our service met your expectations. We strive to provide our guests with the best experience possible and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. J

   Jennifer

   VIP

   West Palm Beach

   10 reviews

   5.0

   10 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, service was amazing and chef was amazing as well!! 10 out of 10!!
   

   Benihana - Stuart, FLResponded on 10 December 2024

   Thanks for the feedback, Jennifer! We're thrilled to hear that you had a fantastic experience at Benihana - Stuart. It's great to know that our service and chef exceeded your expectations. We strive to provide an amazing dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon for another memorable meal.
   

   Is this helpful?

   Report
9. M

   Melinda

   VIP

   West Palm Beach

   65 reviews

   5.0

   65 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Thanksgiving, fun and food! Great service and a beautiful sunset thank you for a lovely holiday!
   

   Benihana - Stuart, FLResponded on 30 November 2024

   Thanks for the review, Melinda! We're thrilled to hear that you enjoyed your Thanksgiving with us and found our food and service to be great. It's wonderful to know you appreciated the beautiful sunset as well. We always strive to make every occasion special for our guests. We're grateful for your kind words and look forward to serving you again soon!
   

   Is this helpful?

   Report
10. J

    Jimmy

    Boise

    2 reviews

    5.0

    2 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Fun evening! Great cook and show he put on! Would recommend it! Place could use a make over!
    

    Benihana - Stuart, FLResponded on 26 November 2024

    Hello, Jimmy! Thank you for your wonderful review. We're thrilled to hear that you had a fun evening at Benihana - Stuart. It's great to know that our team was able to provide you with a memorable dining experience. We appreciate your feedback regarding the cleanliness and your suggestion for improvement. We always aim to provide the best to our customers and your comments will help us to improve. We're delighted that you would recommend us and we look forward to serving you again soon. Best regards, The Management Team
    

    Is this helpful?

    Report