Benihana - Sugar Land, TX

Review summary

1. D

   Dorothy

   Houston

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always good. It’s a fun atmosphere. The kids always enjoy it. Good has gotten pricey though.
   

   Benihana - Sugar Land, TXResponded 1 day ago

   Dear Dorothy, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

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2. B

   Brian

   Houston

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! We love celebrating birthdays here! Our server, Erik, and chef, Pablo, were so friendly, kind, and engaging with us and our children. Highly recommend!
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Thanks for the review, Brian! We're thrilled to hear that you and your family had an amazing experience celebrating your birthday at Benihana - Sugar Land. It's great to know that our team's friendly and engaging demeanor added to your celebration. Your high recommendation means a lot to us. We look forward to welcoming you back for more special occasions!
   

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3. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   The food is great. We come to this restaurant all the time. But I’m tired of being sat with complete strangers who talk to us during our entire meal. When we pay that much money for an experience, it should just be the five of us.
   

   Benihana - Sugar Land, TXResponded 3 days ago

   Dear Guest! Thanks for visiting us at Benihana - Sugar Land. We're thrilled to hear that you enjoy our food. We always strive to create memorable experiences for our guests and we're glad that we could provide you with a great dining experience. We apologize if you felt uncomfortable with the strangers sitting with you. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again soon.
   

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4. P

   Peter

   VIP

   Houston

   41 reviews

   5.0

   41 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Doris was the waitress and she kept our drinks filled and remembered anything else that we needed. Josue was the Manager and he was checking on all tables. He greeted my husband and I with a sincere smile.
   

   Benihana - Sugar Land, TXResponded 3 days ago

   Thanks for the feedback, Peter! We're thrilled to hear that you enjoyed the food and service at Benihana - Sugar Land. It's always our goal to provide top-notch service and delicious meals to our guests. We're glad Josue made you feel welcome and that you felt well-taken care of. Your kind words mean a lot to us! We look forward to serving you again soon.
   

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5. E

   Erick

   VIP

   Houston

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fabfrigentastic time! Excellent food at a great price. Enjoy the show performed by our table chef.
   

   Benihana - Sugar Land, TXResponded 6 days ago

   Hi Erick, We're thrilled to hear that you always have a fabulous time at Benihana - Sugar Land! Your kind words about our food and service are greatly appreciated. It's wonderful to know that you enjoy the show performed by our table chef. We look forward to serving you again soon. Best Regards, The Management Team
   

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6. S

   Susan

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time. Birthdays are a tradition at Benihana's.
   

   Benihana - Sugar Land, TXResponded 7 days ago

   Thanks for the feedback, Susan! We're thrilled to hear that you've been a part of our tradition-based birthday celebrations at Benihana's - Sugar Land. It's wonderful to know that you always have a great time with us. Your high ratings for our food, service, and value are greatly appreciated. We look forward to serving you many more memorable celebrations in the future. Best wishes, The Management Team
   

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7. R

   Randall

   VIP

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our great experiences we have had in a while.
   

   Benihana - Sugar Land, TXResponded on 15 December 2024

   Hey Randall! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that we were a part of your great experience. It's always wonderful to hear that our food and service met your expectations. We look forward to serving you again soon. Best, The Management Team
   

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8. A

   Alex

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was nice and overall the dining experience is good enough. Great recommendation for chicken fried rice. Kind staffs and good food performance from Ellio. Extra photo to celebrate important day is also nice idea and love it. Just a few minor points 1. A bit strong taste - too salty or sour the sauce for meat and vegi 2. Salad dressing was also salty / sour
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hey Alex! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that you enjoyed our chicken fried rice and found our staff to be kind. We appreciate your feedback about the saltiness of our sauce and the flavor of our salad dressing. We're always striving to improve and your input helps us do just that. We're glad your day was celebrated in a nice way and we hope to see you again soon. Best, The Management Team
   

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9. T

   Twaronda

   Houston

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always get have top tier service when we visit this facility
   

   Benihana - Sugar Land, TXResponded on 9 December 2024

   Hey Twaronda, we're absolutely delighted to hear that you always enjoy the top tier service at Benihana - Sugar Land! It's always our goal to provide the best experience for our guests. We're thrilled that you rated us highly in terms of food, service, and value. We look forward to serving you again in the future. Thanks for your kind words and support!
   

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10. n

    norma

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Asked for medium rare beef tenderloin and was ignored and received well done.
    

    Benihana - Sugar Land, TXResponded on 9 December 2024

    Hi Norma! We're sorry to hear about your recent experience at Benihana - Sugar Land. We aim to provide excellent service and it seems we fell short this time. We understand that our steak was not cooked to your preference and we apologize for that. We appreciate your patience and understanding. We hope you'll give us another chance to impress you with our service. Best, The Management Team
    

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